Javid at Fruidel has provided excellent customer service since we switched to them a couple of weeks ago. The transition has been smooth, and he has been helpful and responsive throughout. We've al... Voir plus
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After a conversation with your finance, I have been trying to contact you for almost a week now. Phone lines are unavailable, emails are being ignored. Voice messages not responded to. We have been... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Coordonnées de contact
Fruidel House, City Works Business Park, M11 2NB, Manchester, Royaume-Uni
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4,4
Excellent
357 avis
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A répondu à 40 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Unreliable Delivery and Poor Communication – Very Disappointing…
I decided to try Fruidél after seeing so many positive reviews — I thought I’d give them a chance. Unfortunately, my experience was nothing like what others described.
My first order which was a test fruit box, confirmed by a phone call, was a no-show. Still, I gave them the benefit of the doubt and proceeded with a paid trial box. I even paused my existing fruit delivery service to try Fruidél, trusting that they would deliver as promised. Despite receiving an order confirmation, the delivery didn’t arrive again.
This left my company without fruit for the team — a direct consequence of relying on Fruidél’s service.
Their sales representative, Gabriel, insists on confirming orders over the phone every time, which feels unnecessary when email communication should be enough.
I genuinely wanted to like this service, but two failed deliveries, poor communication, and the inconvenience caused have left me very disappointed. Maybe I was just unlucky, but this level of unreliability is unacceptable. I won’t be using Fruidél again, and I’d advise others to be cautious despite the good reviews.
23 avril 2025
Avis spontané
Réponse de Fruidel
Hi Mandy,
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear about the issues you faced. This is not the standard we aim to uphold, and we understand how frustrating it must have been—especially when it affected your team.
We take feedback like yours seriously and will be reviewing what went wrong to ensure it doesn’t happen again. While we regret that we didn’t meet your expectations, we appreciate you giving us a try and will take this as an opportunity to improve.
Wishing you all the best,
The Fruidél Team 🍎
The deliveries are always on time and…
The deliveries are always on time and changing amounts is just a matter of an email.
31 mars 2025
Avis spontané
Réponse de Fruidel
Thank you for your positive feedback! We're delighted to hear that our deliveries are consistently on time and that adjusting your order is straightforward. At Fruidel, we strive to make healthy office snacking convenient and hassle-free. If you have any further requests or need assistance, please don't hesitate to reach out to us at enquiries@fruidel.com or call us at 0330 202 1200.
Great service from Fruidel
Our account manager Luke is always helpful and deliveries are timely and consistent.
25 mars 2025
Avis spontané
Réponse de Fruidel
Thank you, Charlotte! We appreciate your kind words about Luke and our reliable deliveries. Ensuring a smooth and consistent service is our priority. 🍏🍌🍊
Great service
Great service and Callum is a pleasure to deal with. He helped make changes and went above and beyond to make our experience better.
14 mars 2025
Avis spontané
Réponse de Fruidel
Thank you, Vicky, for your kind words! We're so glad to hear that Callum was able to make your experience better by going above and beyond. It’s always a pleasure working with customers like you! 😊
Great Customer Service
Callum was so helpful with all the enquiries I had, with fast responses to emails and a follow-up with a telephone call which was great as sometimes you need all answers there and then. Callum was very joyful, and professional which made the enquiries easily expressed. At the end of our conversation, I had an outstanding customer service experience, and his spontaneous manner made the day even brighter.
14 mars 2025
Avis spontané
Réponse de Fruidel
Thank you for sharing your positive experience with Callum! We're thrilled to hear that his quick responses, professionalism, and cheerful attitude made such a great impact. It’s wonderful to know that his approach left you with an outstanding customer service experience. We truly appreciate your feedback! 😊🍎🍌🍊
Callum has been so hopeful with any of…
Callum has been so hopeful with any of the last minute requests we make and generally about any queries I have. It’s nice to work with suppliers who values their customers.
10 mars 2025
Avis spontané
Réponse de Fruidel
Hi Fay, thank you so much for your kind words! We're thrilled to hear that Callum has been so helpful with your requests and queries. We truly value our customers, and it's great to know that we've met your expectations. If you ever need anything else, don't hesitate to reach out. We're always happy to help! 😊
5 Stars for Callum R
Callum has been exceptionally helpful with our delivery amendments. Not only is he proactive but also extremely patient with all the updates!
4 mars 2025
Avis spontané
Réponse de Fruidel
Thank you for the kind words! 🌟 We're thrilled to hear Callum has been so helpful with your delivery amendments. We really appreciate your feedback and will be sure to pass it along to him! 🙌😊
Réponse de Fruidel
Thank you for the feedback! 😊 We're glad Luke was able to assist with your deliveries. We appreciate your support! 🚚🍊🍎
Great Response Time
Again a great response time from Luke, a prompt response allowed us to amend our order for next week. Thanks again :)
25 février 2025
Avis spontané
Réponse de Fruidel
Thanks, Georgia! 😊 Luke will be happy to hear your kind words. Glad we could assist with your order—appreciate your support! 🍏🍌🥛✨
Fruidel
Had a lovely experience with Callum, very attentive and took our queries seriously. When our space wanted to add alternative milk to our order he made sure to inform us on all of our options and was quick to enforce the change!
20 février 2025
Avis spontané
Réponse de Fruidel
Thanks for your lovely feedback, Tara! 😊 Callum always goes the extra mile to make sure everything runs smoothly. Great to hear he was able to help with your order! 🥛🍏
Great experience
Luke Tyndall helped me with changing a order. He was very helpful and polite.
Thanks again Luke
20 février 2025
Avis spontané
Réponse de Fruidel
Thanks for your kind words, Harry! 😊 We're glad Luke was able to assist you with your order—he's always happy to help! 👍🍏
Great experience from Callum
I had a query with an invoice that we have received, I sent an email to the orders email and Callum Roberts was very quick on the case. He gave me a call and explained the situation very clearly and sorted it right there and then. Very efficient and did a great job.
19 février 2025
Avis spontané
Réponse de Fruidel
Hi Callum
Thank you for your kind words! We're delighted to hear that Callum Roberts was able to assist you quickly and efficiently. Providing clear communication and prompt resolutions is what we strive for!
We appreciate your support and look forward to continuing to serve you.
Best regards,
The Fruidel Team 🍏🍊🥛
Luke Tyndall is helpful and responsive…
Luke Tyndall is helpful and responsive to enquiries - good quality fruit
14 février 2025
Avis spontané
Réponse de Fruidel
Hi,
We really appreciate your feedback! It’s great to hear that Luke Tyndall provided a prompt and timely response to your request. We always strive to deliver excellent service.
Thanks for choosing Fruidel! 🍏🍊🥛
Best regards,
The Fruidel Team
Prompt and timely response to my…
Prompt and timely response to my request by Luke Tyndall.
Thank you.
19 février 2025
Avis spontané
Thank you Luke Tyndall
Luke Tyndall our account manager has been so helpful with actioning changes we require, recommending options that meets our needs for our office fruit and milk order, Luke emails back very efficiently and promptly.
19 février 2025
Avis spontané
Réponse de Fruidel
Hi Paige
Thank you for your kind words! We're delighted to hear that Luke has been so helpful in managing your office fruit and milk order. Providing efficient and prompt service is always our goal, and we’re glad to know he’s met your expectations.
If there's ever anything else we can do for you, just let us know!
Best regards,
The Fruidel Team 🍏🍌🥛
We are a relatively new customer but I…
We are a relatively new customer but I do have to say that nothing is too much trouble. We have milk, potatoes, snacks and fruit. Fruit is displayed beautifully in baskets and such a great range of snacks. Milk lasts well past its sell by date too so you know its fresh. Emails are swiftly responded to. Just wanted to mention not only Steve Lee as our account manager but Sam Butterworth too for putting up with my 45minutes phone calls and very specific instructions! Great experience up to now!
13 février 2025
Avis spontané
Réponse de Fruidel
Hi Helen,
Thank you for your wonderful review! We're so pleased to hear that you're enjoying the variety and quality of our products, as well as the service from our team. Steve and Sam will be delighted to know they've made such a positive impact! We truly appreciate your kind words and look forward to continuing to provide you with great service.
Best regards,
The Fruidel Team 🍏🍌🥛
Fruidel is amazing
Fruidel is amazing, a great company to use for office milk delivery. Steve Lee, quickly responded to my request and accommodated all needs. Thank you!
10 février 2025
Avis spontané
Réponse de Fruidel
Hi Mimi,
Thank you for your kind words! 😊 We're so happy to hear that you've had a great experience with Fruidel. Steve Lee always goes the extra mile, and we’re glad he was able to accommodate all your needs.
We appreciate your support and look forward to continuing to serve you! 🥛✨
Best regards,
The Fruidel Team
amazing team
Luke is super responsive and helpful. Really polite and always happy to find a solution :)
10 février 2025
Avis spontané
Réponse de Fruidel
Hi Yasmin,
Thank you for your lovely review! 😊 We're so glad to hear that Luke has been responsive and helpful—he truly is a great asset to our team. We always strive to provide the best service, and it’s fantastic to know we’ve met your expectations.
Looking forward to continuing to support you! 🍏✨
Best regards,
The Fruidel Team
Great service from Steve Lee
Great service from Steve Lee! Very prompt responses and very helpful.
5 février 2025
Avis spontané
Réponse de Fruidel
Hi Alexandra,
Thank you for your lovely feedback! We're so pleased to hear that Steve provided prompt and helpful service. We’ll be sure to pass along your kind words to him!
If you ever need anything, don’t hesitate to reach out.
Best regards,
The Fruidel Team 🍏
Friendly and Informative Service
Great service very friendly and professional. Accommodating of our needs. Regular contact to ensure we are happy with the service provided.
5 février 2025
Avis spontané
Réponse de Fruidel
Hi Amy,
Thank you for your kind words! We're so glad to hear that you've had a great experience with our team. Providing friendly, professional, and accommodating service is what we strive for, and it’s wonderful to know we’re meeting your expectations.
We appreciate your feedback and look forward to continuing to support you!
Best regards,
The Fruidel Team 🍏
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