All staff from ordering to delivery were helpful & friendly The furniture itself is beautiful, sturdy & well made very good quality. People were most impressed that the furniture was not flat pack... Voir plus
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Clear website. Helpful customer service. Different levels of service for delivery with the option for the delivery team to put together the table and chairs and take away the packaging, which was hel... Voir plus
Really pleased with furniture, it really is good quality, good communication from Furniture .co.uk. The only fault was one of the delivery drivers, the tall man was so pleasant and extremely helpful,... Voir plus
Throughout my purchase of bedroom furniture the company has been very efficient in dealing with my purchase. Communication has been very good. The delivery was prompt. I am now awaiting the assembly... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
From antique furniture restoration in the 1970s to the launch of our pioneering online furniture store in the 2000s, our story spans over six decades. But our aim has always been the same – to provide the best quality-for-money furniture in the UK. That’s what we’re passionate about and, most importantly, it’s something we’ve achieved. Today, we’re renowned across the UK for furniture that combines thoughtful design, expert craftsmanship and a personal touch – throughout the home. From bedrooms, living rooms and hallways to kitchens, dining rooms and bathrooms, you can choose furniture to fit your personality and lifestyle.
Coordonnées de contact
20 High Street, HR9 5BZ, Ross-on-Wye, Royaume-Uni
- 01989 763343
- info@furniture.co.uk
- furniture.co.uk
4,7
Excellent
1 k avis
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great company
Great company. Would highly recommend them. The second lot of furniture we’ve bought from them. Delivery excellent.
12 janvier 2026
Réponse de furniture.co.uk
Thank you for your wonderful feedback!
We’re thrilled to hear you’re happy with your second purchase and that the delivery was excellent. Your recommendation means a lot to us, and we look forward to helping you again in the future.
Kind regards,
The Furniture.co.uk Team
Brilliant value for money
Brilliant value for money, really good quality. Delighted with this product.
11 janvier 2026
Réponse de furniture.co.uk
Thank you for your fantastic feedback!
We’re delighted to hear you’re so pleased with the quality and value of your product. Your satisfaction means a lot to us, and we look forward to serving you again.
Kind regards,
The Furniture.co.uk Team
Réponse de furniture.co.uk
Thank you for your feedback!
We’re pleased to hear you found our online ordering simple and that your delivery was confirmed so quickly. We really appreciate your support.
Kind regards,
The Furniture.co.uk Team
Fantastic company excellent furniture.
Fantastic company excellent furniture.
I bought a double bed it’s really well made and attractive. I paid £50 two lovely guys put the bed together and took the boxes away and they came in a Sunday g the whole process took 20 minutes they were professional and polite. I will definitely be buying more furniture from them. Excellent service thank you so much.
11 janvier 2026
Réponse de furniture.co.uk
Thank you so much for your wonderful feedback!
We’re thrilled to hear how pleased you are with your double bed and that the assembly team provided such a professional and efficient service. It’s great to know the whole process went smoothly and quickly.
We really appreciate your support and look forward to helping you with your next purchase!
Kind regards,
The Furniture.co.uk Team
Exceptional products and service
My experience from start to finish was exceptional. Ordered several items, I was kept informed via email with regards to delivery and assembly . Delivery completed by 2 gents, very professional. So pleased with the service all packaging removed.
The young lady on Customer Service was very helpful and supportive.
Definitely worth the money
21 janvier 2026
Avis spontané
Réponse de furniture.co.uk
Thank you for your fantastic feedback!
We’re delighted to hear that your experience from start to finish was exceptional. It’s great to know our team kept you informed, that delivery and assembly went smoothly, and that you were pleased with our customer service.
We really appreciate your kind words and support, and we look forward to welcoming you back again.
Kind regards,
The Furniture.co.uk Team
Helpful staff
Helpful staff, good product.
We have purchased several items from this company and had first class service every time.
5 janvier 2026
Réponse de furniture.co.uk
Thank you for your kind feedback!
We’re delighted to hear you’ve had first-class service with every purchase and that our team has been helpful. It’s wonderful to know you’re happy with your products, and we truly appreciate your continued support.
Kind regards,
The Furniture.co.uk Team
Réponse de furniture.co.uk
Thank you for your great feedback!
We’re pleased to hear you were happy with our communication and that you’re impressed with the quality of your furniture. Your support means a lot to us.
Kind regards,
The Furniture.co.uk Team
Beautiful peice of furniture
Beautiful peice of furniture, at a good price and delivered promptly by a very nice young couple.
31 décembre 2025
Réponse de furniture.co.uk
Thank you for your lovely feedback!
We’re delighted to hear you’re pleased with your furniture and that it was delivered promptly by our friendly team. It’s great to know you’re happy with both the quality and the price.
Kind regards,
The Furniture.co.uk Team
Decent product but very poor delivery
We ordered 2 more chairs based on the first two we got (which were great) but they delivered to the wrong house and even the wrong street and told me that it had been accepted and signed for. This was not true and just left on a random doorstep! Was very angry!
25 décembre 2025
Réponse de furniture.co.uk
Good Afternoon Josh,
Thank you for taking the time to leave us a review. I'm glad to hear that you are happy with the chairs that have been delivered however, I'm very sorry for the issues that you experienced with your delivery.
We have fed this back to DHL, and if you would like to discuss this with us in more detail, or if there is anything else that we can help with, please reach out to us on 01989 763 343 or email us at info@furniture.co.uk.
Warm Regards,
Angharad
They are very accommodating
, Not always keen doing online shopping but this was very easy to communicate, polite, and helpful. Hope to do more purchases in future.
21 décembre 2025
Réponse de furniture.co.uk
Thank you for your lovely feedback!
We’re delighted to hear that your online shopping experience was easy and that our team was polite and helpful. We look forward to helping you with more purchases in the future.
Kind regards,
The Furniture.co.uk Team
Beautiful product and great Customer Service
I had been looking everywhere for a good quality open wardrobe. I happened to come across one on furniture UK which fitted the bill. I ordered one straight away, I got a confirmation email of my order. Then again after a week I received an email telling me it was out for delivery. On the day of delivery I received a call from the delivery guys informing me that they were 30mins away. On delivery the guys were super friendly and placed my package in my hallway.
Unfortunately when unwrapping the item, we found there was damage to the frame. I immediately contacted customer service, who were lovely, they asked me to provide pics of the damage, so that they could make their decision on what they could do. I was offered a 15% discount or I could have a full refund and the wardrobe would be collected. I decided to accept the discount and within a couple of days I received the refund. I also received a repair key and touch up paint. All in all a very good service from furniture UK I would definitely purchase from them again.
7 décembre 2025
Réponse de furniture.co.uk
Thank you so much for sharing your detailed feedback!
We’re pleased to hear that you found the perfect open wardrobe and that our delivery team provided a friendly and efficient service. We’re also glad our customer service team could resolve the issue quickly and to your satisfaction, with the refund, repair key, and touch-up paint.
Your kind words mean a lot, and we’re delighted to hear you would purchase from us again.
Kind regards,
The Furniture.co.uk Team
Absolutely stunning piece of furniture
Absolutely stunning piece of furniture, better than i expected looks fabulous, excellent communication with me emailed straight back
20 décembre 2025
Réponse de furniture.co.uk
Thank you for your wonderful feedback!
We’re thrilled to hear that your furniture exceeded your expectations and that you’re delighted with how it looks. It’s also great to know our communication met your needs.
Kind regards,
The Furniture.co.uk Team
Great Service
Great Service, lovely product. An issue with the mirror was dealt with brilliantly by Ashleigh.
Would highly recommend.
2 décembre 2025
Order by phone
I couldn’t order on line because I was directed to Karma and I wasn’t prepared to sign up. So I phoned instead and placed my order.
13 décembre 2025
Lovely wine rack and so well-packaged…
Lovely wine rack and so well-packaged that it took ages to undo!!
6 décembre 2025
Arrived on time
Arrived on time. I'm very impressed with the quality of the table and chairs. No problem assembling the furniture. Overall - excellent
12 décembre 2025
Nothing delivered!!!!😡
Item ordered and paid for 2 weeks ago. Still not delivered. Yet asking for a review!
Following the reply below I will add the full correct details.
The order was cancelled by the company NOT by me. This was after I had received an email confirming the order. They then took full payment. I received no notification that the order has been cancelled.
They are only refunding me now - prompted by this review.
The cabinet was ordered for Christmas which has now passed.
I'm afraid if this is the level of customer service by the company, I wonder what the quality of the product would be like??
10 décembre 2025
Réponse de furniture.co.uk
Hi Melanie,
Thank you for reaching out to us to let us know that your order has not been delivered.
Following your review, the status of your order was checked, and unfortunately, it had been cancelled after purchasing. Due to this, the order was not processed or delivered. I have reached out to you with further details via email, which I hope you have received.
I am very sorry for any inconvenience that this may have caused. If there is anything else that we can help with, please do not hesitate to contact us.
Warm Regards,
Angharad
Would use again
A really nice piece of furniture at a good price. Fast delivery considering it was so close to Christmas. Arrived within the time slot allocated and brought in by two very pleasant men.
11 décembre 2025
Beautiful bed
Beautiful bed, different from everything else out there and great quality. The delivery and customer service were faultless.
10 décembre 2025
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