FurrandFamily Avis 

142
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Voir plus

Noté 4 sur 5 étoiles

Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. aussi dans
  3. Boutique de cadeaux
  4. Magasin d'articles pour animaux
  5. Studio de photographie (portraits)

Écrit par l'entreprise

We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

142 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 57 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,1

Tous les avis

(142)

24 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great company got the preview within 24…

Great company got the preview within 24 hours and there was no fuss made on a couple of requested changes and then received the updated preview within the hour

19 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Thank you so much

Noté 5 sur 5 étoiles

Great Service

Great Service, easy to use and added a unique touch to the photo at the end for no additional cost. Great guys to deal with, I would highly recommend if you need a fast great service

19 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Thank you

Noté 5 sur 5 étoiles

10/10!!!

I sent my order in at 10pm last night and received the digital version of my boyfriend's family Disney-fied dog today at 6pm! If that's not good service I don't know what is!

18 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Thank you for your rating <3

Noté 5 sur 5 étoiles

Thank you so much

Thank you so much! It's beautiful 😍! Our bulldog baby girl died this summer and this is a great gift for my mom. ❤️

14 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Thank you

Noté 5 sur 5 étoiles

Amazed at our pet picture

Amazed at our pet picture. We lost our dog earlier this year so the artwork will take pride place in our living room. Really easy process and print was with me in great time. Will definitely order again!

13 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Thank you

Noté 5 sur 5 étoiles

Absolutely amazing company

Absolutely amazing company, communication was fantastic, I made an error and they couldn’t have rectified my mistake more easily and quick. Product is amazing. I will be using again for sure. Very special picture of my pet.

13 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Thank you so much for your love

Noté 5 sur 5 étoiles

Omg!!!!

Omg!!!!! Just received my print and I absolutely love it !!,
Such a beautiful finish.
Was such an easy process from start to finish with great customer service.
I would fully recommend.
Made me cry a bit as know my dad will love this for Christmas of his best friend 🧡 xxx

11 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Awwww soo sweet

Noté 1 sur 5 étoiles

Still waiting for my order.I've been asked to give a review and…

I've been asked to give a review and still have not received my order.No response to my emails or live chat request.

11 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Hello Cassandra,
We did not get any email or order from you.
Can you please message as because our chat assistant always response quickly.
Please contact us so we can resolve this issue.

Noté 5 sur 5 étoiles

Second purchase in 2 weeks …

Already got a cat print for my daughter for xmas,loved it so much I got her partner a print of his dog.Am sure they will both love them

25 novembre 2024
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Réponse de FurrandFamily

Thank you so much for your 2ble love for us

Noté 5 sur 5 étoiles

Great customer service

Great customer service.
I had questions before placing my order which were reap on fed to quickly and efficiently- despite the fact that it was a weekend.
The image was available quickly and the quality looks great. I’m really pleased and I would definitely recommend and use this company again! Thanks!

10 décembre 2024
Avis spontané
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Réponse de FurrandFamily

we are happy to have you

Noté 5 sur 5 étoiles

Amazing

Amazing what a company I ordered a digital print and the process was so easy and simple. The quality is excellent my daughter will love her print of her 3 fur babies

8 décembre 2024
Avis spontané
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Réponse de FurrandFamily

Thank you so much

Noté 5 sur 5 étoiles

Furrfamily pet portraits

First time using furrfamily portraits. Absolutely stunning and can not fault the service. Picture exactly how I wanted it. Really quick turn around too which was perfect. Definately return for more pet portraits. Thank you for a beautiful picture.

3 décembre 2024
Avis spontané
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Réponse de FurrandFamily

we are happy to see your lovely pet design delivery

Noté 3 sur 5 étoiles

When the product finally arrived it was…

When the product finally arrived it was lovely quality.
Unfortunately the customer service was really awful until I put a review on trust pilot. Then and only then did I get a response to my 3 messages sent to them over more that a week later however am happy with what has now come.
After your reply I felt I needed to add
The contact was made via your contact us on your website so obviously I assumed this was the correct way to contact yourselves. Please do not put the fault on the customer. I will not be changing my review again

26 novembre 2024
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Réponse de FurrandFamily

Sorry for the inconvenience,
If we get your email to our right email then we definitely response early as possible .
Best wishes for you

Noté 5 sur 5 étoiles

Excellent service

Excellent service, thank you so much! We lost our beloved pet this year, so I bought this painting of him as a Christmas gift for my partner. I’m very happy with it and can’t wait to give it to her on Christmas Day. A lovely reminder of our beautiful boy ♥️🐾♥️

25 novembre 2024
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Réponse de FurrandFamily

Awwww someone made your day <3

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