I ordered in October 2025. I haven't received my order. When I queried it, they sent proof it had been made - in August 2026 - and no delivery or even attempt to resolve. So, essentially, they've just... Voir plus
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Update: Item arrived. Despite the initial problems with delivery, which are clearly very unusual based on other reviews, I am very pleased with the product itself - it is excellent. Update: ite... Voir plus
L'entreprise a répondu
Relatively simple to order, I had to double check what I was doing but got there in the end. The preview came through quickly, considering it was over the Christmas period. I asked for a couple of min... Voir plus
L'entreprise a répondu
Great communication throughout the process. There were constant changes due to me being so pedantic about my cat, yet not one complaint from Furr and Family. So thrilled with the finished portrait,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Animalerie
- aussi dans
- Boutique de cadeaux
- Magasin d'articles pour animaux
- Studio de photographie (portraits)
Écrit par l'entreprise
We Provide Unique Pet Arts for pet lovers all around the world. Mostly based on Custom Pet Portrait Dog portrait cat portrait and any animal lover pet portrait
Coordonnées de contact
Royaume-Uni
- contact@furrandfamily.com
- furrandfamily.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great company got the preview within 24…
Great company got the preview within 24 hours and there was no fuss made on a couple of requested changes and then received the updated preview within the hour

Réponse de FurrandFamily
Excellent and quick just waiting on…
Excellent and quick just waiting on delivery and thanku

Réponse de FurrandFamily
Great Service
Great Service, easy to use and added a unique touch to the photo at the end for no additional cost. Great guys to deal with, I would highly recommend if you need a fast great service

Réponse de FurrandFamily
10/10!!!
I sent my order in at 10pm last night and received the digital version of my boyfriend's family Disney-fied dog today at 6pm! If that's not good service I don't know what is!

Réponse de FurrandFamily
What a beautiful portrait for a beloved…
What a beautiful portrait for a beloved pet.
Fantastic customer service
Could not wish for any better
Thank you Team

Réponse de FurrandFamily
Thank you so much
Thank you so much! It's beautiful 😍! Our bulldog baby girl died this summer and this is a great gift for my mom. ❤️

Réponse de FurrandFamily
Absolutely loved the photo (Cat Pet…
Absolutely loved the photo (Cat Pet Lord) and requested adjustments made so it was just how we wanted. Great service

Réponse de FurrandFamily
Amazed at our pet picture
Amazed at our pet picture. We lost our dog earlier this year so the artwork will take pride place in our living room. Really easy process and print was with me in great time. Will definitely order again!

Réponse de FurrandFamily
Absolutely amazing company
Absolutely amazing company, communication was fantastic, I made an error and they couldn’t have rectified my mistake more easily and quick. Product is amazing. I will be using again for sure. Very special picture of my pet.

Réponse de FurrandFamily
Omg!!!!
Omg!!!!! Just received my print and I absolutely love it !!,
Such a beautiful finish.
Was such an easy process from start to finish with great customer service.
I would fully recommend.
Made me cry a bit as know my dad will love this for Christmas of his best friend 🧡 xxx

Réponse de FurrandFamily
Still waiting for my order.I've been asked to give a review and…
I've been asked to give a review and still have not received my order.No response to my emails or live chat request.

Réponse de FurrandFamily
Second purchase in 2 weeks …
Already got a cat print for my daughter for xmas,loved it so much I got her partner a print of his dog.Am sure they will both love them

Réponse de FurrandFamily
Great customer service
Great customer service.
I had questions before placing my order which were reap on fed to quickly and efficiently- despite the fact that it was a weekend.
The image was available quickly and the quality looks great. I’m really pleased and I would definitely recommend and use this company again! Thanks!

Réponse de FurrandFamily

Réponse de FurrandFamily
Amazing
Amazing what a company I ordered a digital print and the process was so easy and simple. The quality is excellent my daughter will love her print of her 3 fur babies

Réponse de FurrandFamily
Most adorable photo ever!
I love the way the photo turned out…it is perfect, thank you!

Réponse de FurrandFamily
Furrfamily pet portraits
First time using furrfamily portraits. Absolutely stunning and can not fault the service. Picture exactly how I wanted it. Really quick turn around too which was perfect. Definately return for more pet portraits. Thank you for a beautiful picture.

Réponse de FurrandFamily
When the product finally arrived it was…
When the product finally arrived it was lovely quality.
Unfortunately the customer service was really awful until I put a review on trust pilot. Then and only then did I get a response to my 3 messages sent to them over more that a week later however am happy with what has now come.
After your reply I felt I needed to add
The contact was made via your contact us on your website so obviously I assumed this was the correct way to contact yourselves. Please do not put the fault on the customer. I will not be changing my review again

Réponse de FurrandFamily
Great service. Would recommend
Super quick. Super helpful. Very happy. Thank you!

Réponse de FurrandFamily
Excellent service
Excellent service, thank you so much! We lost our beloved pet this year, so I bought this painting of him as a Christmas gift for my partner. I’m very happy with it and can’t wait to give it to her on Christmas Day. A lovely reminder of our beautiful boy ♥️🐾♥️

Réponse de FurrandFamily
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