Purchased Gro-Sure Smart Lawn Seed, followed instructions to the letter with very poor results (about 5-10% of seeds actually grew).As the package states Guaranteed to grow I wrote to their customer s... Voir plus
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Lisez les avis des autres
On 01/06/26 I reviewed Westland's Lawn Patch Fix stating that after 4 weeks of applying it to 3 bare patches not one new blade of grass appeared. The company blamed the retailer and promised me a repl... Voir plus
L'entreprise a répondu
Tried out a box of their lawn feed seed.considerable time and effort were put into achieving right conditions including raking addition of fertiliser to 6 " and the like.i don't know.albeit difficult... Voir plus
L'entreprise a répondu
I bought two large bags of Westland multipurpose compost with John Inns. I found that half of my seeds failed to germinate and the ones that did germinate struggled to grow. I got much better result... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Westland Horticulture, home to brands such as Peckish, Unwins, Kent & Stowe, and Gro-Sure, is a leading horticultural company dedicated to helping people create and maintain beautiful, healthy gardens that encourage a variety of birds to visit. Established in Northern Ireland in 1990, we have a rich heritage and pride our brands on being the trusted partners that our customers can rely on, season after season. Sustainability is at the heart of what we do. We aim to deliver a positive change through long term investment, from significantly reducing peat across our range, increasingly adapting our packaging to become plastic-free, and always striving to source local ingredients. We’re also very proud that all our sites use 100% renewable energy and are zero waste to landfill.
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134 avis
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Westland lawn care feed & weed, DON’T BOTHER its Crap!!
Bought 4 bags of Lawn care feed and weed for my large garden and it’s absolutely crap! All it’s done is made the weeds grown, waste of time and money.
1 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We're sorry to hear that you have been disappointed with the results.
Westland offers several lawn care products that customers may refer to as a "weed and feed", however they work in different ways. Some products contain herbicides that actively control weeds, while others are feed-based treatments designed to strengthen the lawn, improve colour and help grass outcompete weeds over time.
As we do not know which specific product was used, we are unable to comment on the results you experienced from your review alone. We would be grateful if you could contact our Customer Service team directly with the product name and photographs of the area treated so that we can review the application and provide the most appropriate advice.
E: customerservice@westland.com
We look forward to hearing from you and investigating this further.
Thanks,
The Westland Team
Purchased Gro-Sure Smart Lawn Seed
Purchased Gro-Sure Smart Lawn Seed, followed instructions to the letter with very poor results (about 5-10% of seeds actually grew).As the package states Guaranteed to grow I wrote to their customer services, with photo evidence, asking them to honour the guarantee at least three times with no reply.
30 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We're sorry to hear that you were disappointed with the results of your lawn seed.
We have reviewed our customer service records and believe we may have been in contact regarding this matter previously. If this is the case, we responded to your enquiry and requested some additional information to help us assess the claim under our guarantee, but we did not receive a further reply.
As we cannot confirm this from a public review alone, we would welcome the opportunity to review the matter again. Please contact our Customer Service team quoting any previous ticket reference number you may have received in our automatic acknowledgement emails, and we will be happy to investigate further.
We look forward to hearing from you and working towards a resolution.
Thanks,
The Westland Team
Westland Lawn Patch Fix
On 01/06/26 I reviewed Westland's Lawn Patch Fix stating that after 4 weeks of applying it to 3 bare patches not one new blade of grass appeared. The company blamed the retailer and promised me a replacement box which never arrived. I have already reseeded with a different firm's product. The grass is growing!!
1 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Having reviewed your case, we can see the product used was from a 2024 production batch. While lawn seed does not carry a fixed expiry date, our internal testing shows that older seed can begin to lose viability over time, which may result in reduced or no germination.
We’d also like to clarify that we do not place blame on retailers. In cases like this, our aim is to support customers by offering a replacement so the area can be re-treated.
Due to differing packaging requirements between England and ROI, your replacement was arranged via our Northern Ireland team. Unfortunately, the first despatch did not reach you, and a second attempt was made once this was raised.
We’re pleased to hear you’ve since achieved growth, although we regret that your experience with our product and service did not meet expectations on this occasion.
Thanks,
The Westland Team
I used Westland compost with added John…
I used Westland compost with added John Innes this year, when planting my bedding plants into containers. Even the most hardy of plants have died, lobelia and ivy. Petunia rotted back and developed fungus and many other plants that bloomed profusely last year, died or had leaf burn, when I used this compost. I repotted two houseplants that I’ve had for years and both died.
A terrible product and a mistake to buy it.
22 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to read about your experience and appreciate you taking the time to share this.
It’s understandably frustrating when plants that have previously performed well don’t establish or begin to decline after planting. While this isn’t the experience we want for our customers, there can be a number of factors that influence plant health once planted, including watering levels, temperature changes, and how moisture is retained in containers.
Our products are made from natural materials that are composted, heat treated and sieved during production to reduce contaminants, however harmless fungi can still develop as part of the natural breakdown process. In most cases these are not harmful to plants, but overly wet conditions can contribute to root stress or rot in some varieties.
That said, we’d really like the opportunity to review this further with our technical team. If you’re happy to contact us directly at customerservice@westland.com, please include:
Images of the compost and affected plants
The quality assurance (QA) or batch information printed on the bag
This will allow us to investigate the specific batch and provide a more detailed assessment.
We’re sorry again for your experience and appreciate you bringing this to our attention.
Thanks,
The Westland Team
With a star rating on trust pilot of just 1.6 don't waste your money.
I bought two large bags of Westland multipurpose compost with John Inns. I found that half of my seeds failed to germinate and the ones that did germinate struggled to grow. I got much better results when I transferred the seedlings to my ordinary garden soil.
I intend to return the un opened bag of Westland back to the store. I won't be buying Westlands compost until the star rating gets to 4, currently 1.6 stars.
26 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to read about your experience and appreciate you taking the time to share this.
We understand how disappointing it is when seeds fail to germinate and growth doesn’t meet expectations, particularly when you’ve invested in larger bags. While many factors can influence germination and early plant development, this isn’t the experience we want for our customers.
If you’re willing, our team would like to look into this further for you. Please contact us directly at customerservice@westland.com with:
Images of the compost and affected seedlings
The quality assurance (QA) or batch information from the bag
This helps us review the batch with our technical team and provide a more detailed assessment.
In the meantime, returning the unopened bag to store is absolutely fine, and they should be able to assist you with this in line with their returns policy.
We hope you’ll consider giving us another try in the future, and we’d welcome the opportunity to put this right.
Thanks,
The Westland Team
Weed & Feed - Does not kill weeds
Weed & Feed is a mis description. I used 2 boxes as per the instructions, not a single weed turned brown and they are all thriving.
I contacted Westland who were unhelpful.
3 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to hear that you’ve had this experience and appreciate you taking the time to share your feedback.
We do have a number of lawn feed products within our range that help nourish the grass while also targeting weeds, however the results can vary depending on the specific product used, the type of weeds present, and the conditions at the time of application (such as weather, lawn health, and timing).
As your review is anonymous, we’ve not been able to locate your previous contact with the team or confirm which product was used. We would really like to help look into this properly for you and understand what may have happened.
If you’re able to update your review with the full product name, or contact us directly with a few more details, we’ll be more than happy to review this in detail and provide tailored advice or support.
Thanks,
The Westland Team
BEWARE Gardman Nyjer Seeds sprouting.
Bought a 2kg bag of Gardman Nyjer Seed for birds, put it out in two tube feeders on a stand in the newly laid lawn. Within the last week have discovered thousands of sprouting seeds under the feeders. Tried pulling them out, and got some but there are literally thousands of seeds deep in the grass which is fairly wet with the recent rain. Contacted Westland and reported issue, got a reply asking for batch number etc, which I forwarded. Company says it’s not their fault, seeds aren’t heat treated, and although it says on the pack that some seeds may germinate, there are thousands of them germinating under my bird feeder. I have moved it to the patio, but I’m disgusted at the company response. Beware!
UPDATE: Unfortunately, I can’t add a photo, but it specifically says on the packaging “ although every care has been taken to include only non-germinating ingredients, a trace may be present”. My lawn has thousands of sprouting seeds from the Gardman Nyjer Seeds 2kg pack bought! It’s destroyed!
10 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to read your review and that you were disappointed with both your experience and our response.
We appreciate that discovering a large number of sprouting seeds beneath your feeder, particularly on a newly laid lawn, would be frustrating.
Gardman Nyjer Seed is not marketed as a “no-grow” product, and there is no claim on the packaging that the seed will not germinate. The statement referring to “a trace may be present” relates to the wider packing process, where different bird feeds are handled, some of which contain naturally germinating ingredients, rather than the Nyjer seed itself being treated to prevent growth.
All of our Nyjer seed is sourced and handled in line with current UK requirements, and this product has been reviewed by our Bird Care team, who have confirmed there is no fault with the seed.
We do appreciate you taking the time to share your feedback.
Thanks,
The Peckish Team
Compost draining issues etc
I have never had so much trouble with my gardening as I have had this year. Bought a few bags of Westland multi purpose compost, and seed compost and everything has been a disaster. I have been gardening for 32 years and this year hardly any seeds are germinating, mushrooms are growing instead, the drainage of the compost is very odd and all i get is brown smelly water at the bottom. The plants I repoted in this compost are simply not thriving. I must have got a bad batch. This has never happend to me in all the years of gardening.
8 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re really sorry to read about your experience this season, especially after so many years of successful gardening.
It’s understandably frustrating when results aren’t as expected, particularly when you’ve used a product you would normally rely on. The issues you’ve described with drainage, odour, and poor plant performance are certainly not typical of our composts.
While our growing media is carefully blended, composted, heat-treated and screened during production to ensure consistency and minimise contaminants, variations can occasionally occur between batches or due to how the product has been stored prior to use. Factors such as storage conditions, weather, watering levels, and container drainage can also influence how compost performs once in use.
We’d really like to look into this further for you, as your experience matters to us. If you’re happy to, please contact our team directly with a few more details, including the bag codes (printed on the packaging) and any photos you may have. This will allow us to investigate the batch and support you properly.
Email: customerservice@westland.com
We hope we can restore your confidence in our products.
Thanks,
The Westland Team
Rubbish compost
Opened bag of Westland compost dry and full of what appear and smells like mushrooms. Emailed them and they say not possible their fault must be my environment. Never had a problem before!!!! Don't buy it's rubbish
7 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
We’ve reviewed your enquiry and the images you sent through, and understand your concerns about finding mushrooms in the compost. While we appreciate this can be unexpected, mushrooms can sometimes develop in peat-free and organic-based composts due to natural fungal activity. This is part of the normal breakdown process of organic material and is not harmful to plants.
That said, we recognise this isn’t what you were expecting when opening a fresh bag, and we’re sorry for the disappointment this has caused.
We did respond offering to look into this further and provide a goodwill gesture, but we haven’t yet received the additional details we need. If you’re happy to get back in touch with the QA code from the bag and your details, we’ll be more than happy to help resolve this for you.
Thanks,
The Westland Team
DONT TOUCH TOPSOIL. FULL OF REED GRASS
The topsoil supplied was supposed to be screened but was full of invasive canary reef grass. It is incredibly invasive and has ruined my lawn and garden. Don’t touch this stuff
8 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
Our Top Soil is screened during production to remove larger naturally occurring materials such as stones and wood.
We can reassure you that we do not use green waste in our growing media, and our raw materials undergo a treatment process designed to help reduce weed seeds and pathogens before manufacture.
Without inspecting the grass in question, it is difficult to determine its exact origin. In many cases, grass or weed growth can arise naturally from airborne seeds, wildlife activity, or dormant seeds already present in the existing soil, which can be brought to the surface during cultivation or lawn renovation.
It is also worth noting that our topsoil is not typically recommended for creating new lawns or turf, but is better suited for general landscaping or preparing small areas prior to applying a specially formulated lawn seeding soil.
We would welcome the opportunity to investigate this further. Please contact our Customer Service team directly with photographs of the grass, details of where and when the product was purchased, and any batch information from the packaging so that we can review this with our technical team.
Email: customerservice@westland.com
Thanks,
The Westland Team
Compost ruined my veg and flower seedlings.
Bought two bags of peat free compost. Had fungi growing in the trays and pots along with seedlings. transplanted some of the seedlings but ones left in their compost did not grow, transplanted ones did.
Telephoned westland who had me sending photos and samples to Northern Ireland. Waste of time. They said that the compost 'performed as expected' and to keep pinching out the fungi as they appeared which seemed never ending. In nearly 40 years of gardening from seed, I think that I have had my worst results ever!
1 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
We’re really sorry to read about your experience, particularly given your many years of growing from seed, and we completely understand how frustrating this situation must have been.
Following your contact with our team, we carried out a full assessment of the sample provided, including EC and pH analysis, and the results were found to be within our expected specifications. While fungal growth was observed, this can occur naturally in peat-free composts as they are biologically active and contain organic materials. This type of fungus is part of the normal breakdown process and is not harmful to plant health.
We do recognise, however, that the appearance of fungi, particularly during seed sowing, can be unexpected and concerning, and this doesn’t reflect the experience we aim to deliver.
From the images shared and our review, many of the plants appeared healthy, and in peat-free growing media, factors such as moisture levels, airflow, and handling after opening can influence how compost performs during early growth stages.
We appreciate that you took the time to provide photos and samples to support the investigation, and we’re sorry that this process felt frustrating for you. As part of this, a gesture of goodwill was provided to acknowledge the inconvenience caused.
Your feedback has been fully noted and shared with our growing media team, as understanding where expectations and experience differ is important in helping us continue to improve both our products and the guidance we provide.
Thanks,
The Westland Team
So so results from lawn seed feed.
Tried out a box of their lawn feed seed.considerable time and effort were put into achieving right conditions including raking addition of fertiliser to 6 " and the like.i don't know.albeit difficult conditions during recent dry spell.the rain may improve things.only about 50 per cent of the area came thru and then very slowly.have tried lightly re seeding the failed areas after rain.with more forecast.soil much softer and easier to work.we will see hopefully.im hesitant to blame the product as could be other factors.its hit or miss.but patience is required as well luck and effort.its not a da da!thing as so many imagine and get disappointed.
2 juin 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for your review.
It’s great to hear that you took the time to prepare the area carefully, as this makes a real difference. We also appreciate your balanced feedback, particularly given the recent dry conditions which can slow both germination and establishment.
Our Lawn Feed & Seed (Lawn Thickener) is primarily a feed product, containing a smaller proportion of grass seed designed to help improve thinner or patchy areas over time, rather than deliver a full reseeding result. This can sometimes mean coverage appears more gradual or uneven, especially when conditions are less than ideal.
That said, we’d be more than happy to take a closer look at how it’s performed on your lawn and offer more specific advice. If you’re able to share a few photos and some details of how and when it was applied, please contact us at customerservice@westland.com and we’ll be glad to assist further.
Thank you again for taking the time to share your experience.
Thanks,
The Westland Team
Dreadful compost
I've used many Westland products in the past without any issue. However, I recently bought several bags of the multipurpose John Innes BIO3 and it's the worst compost I've ever used, I can't believe you're actually selling this. It has managed to kill off every seedling which was re-potted into it as well as several more mature potted plants.
Once the compost has been watered it dries very quickly and hardens from the top down forming into a solid crust. This crust is pretty much water proof and any further watering results in the water just sitting on top of the compost rather than soaking down through the pot.
Fortunately I also re-potted some of the same seedlings using a different compost All of these are growing fine, whereas the ones using the Westland multi compost all died.
This is a product I will not be buying again.
23 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your experience, and we’re very sorry to hear about the issues you’ve encountered with our Multi-Purpose with added John Innes.
This isn’t the standard we expect from our products, particularly given your previous positive experience with Westland. From what you’ve described, the performance of the compost does sound unusual, and we’d really like to investigate this further.
To allow us to look into this properly, please could you contact our team directly at customerservice@westland.com with a few further details, including any QA codes from the bag and, if possible, some photos. This will help us review the product and provide the right support.
We appreciate you bringing this to our attention and hope we can resolve this for you.
Thanks,
The Westland Team
Westland Beds and Borders bark badly described.
We bought chipped bark Beds and Borders in 70 L bags and the bark size is stated as 20mm - 40mm. However, the bark pieces are much bigger, my estimate is an average of 60mm with many pieces over 120mm.
31 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for your feedback, and we’re sorry to hear that the product hasn’t met your expectations.
The Beds & Borders bark is graded to a typical size range of 20–40mm, but as a natural material there can occasionally be some variation. From what you’ve described, the pieces do sound larger than we would normally expect, so this may be related to a production or screening issue.
We’d really like to look into this further for you. Please could you contact us directly at customerservice@westland.com with a few photos of the bark and, if possible, the QA codes from the bags. This will help us investigate properly and put things right for you.
We appreciate you bringing this to our attention and hope we can resolve this quickly.
Thanks,
The Westland Team
Their 3 litre Resolva weed killer fails…
Their 3 litre Resolva weed killer fails after half contents still left to use. Useless design.
I tried reporting to Customer Services but Westlands website form is broken too. A shambles.
30 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave us a review.
Please accept our apologies for any inconvenience this may have caused.
This sounds like a trigger malfunction, could we please ask that you email customerservice@westland.com with your postal details and any information from the bottle and we will arrange for a new trigger to be sent out to you.
Thanks,
The Westland Team
just bought a bag from westland multi compose
just bought abag from asda multi compost it is rubbish
no soil in
it just chopped up rubbish westland compose used to be good but not any more i find it a wast of good money
17 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for your review, although we’re really sorry to hear how disappointed you are with your recent purchase.
We understand your concerns around the texture and composition of the compost, and we appreciate your honest feedback.
Our composts are made from carefully sourced natural materials such as bark and fibre, which are blended to create a balanced growing medium. This can sometimes result in a coarser texture than expected, particularly as we continue to develop more sustainable, peat-free products.
That said, it’s certainly not the experience we want for our customers if the product hasn’t met your expectations, and we’re sorry to hear you feel it wasn’t good value for money.
We’d really like to look into this further with you and understand more about the batch you received. If you’re able to contact our Customer Service team with a few more details, we’ll be happy to investigate and help resolve this for you.
Email: customerservice@westland.com
Thanks,
The Westland Team
Dreadful Customer Service
Purchased several bags of compost with added John Innes. Full of sprouting fungi and when in use more spores are growing causing further fungi.
I have twice contacted Westland’s customer service team sending them a photograph and batch details etc but they didn’t even bother to acknowledge or answer my enquiry.
30 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and I’m very sorry for the frustration caused.
I’ve now been able to locate your previous emails, which unfortunately were incorrectly filtered into our spam folder and weren’t seen at the time. I completely understand how disappointing this must have been, especially as you’d already provided photos and details.
I’ve replied to you directly by email today to address your concerns about the compost and to apologise properly for the lack of response.
Thank you for bringing this to our attention, and again, sincere apologies that we didn’t pick this up sooner.
Thanks,
The Westland Team
Awful Westland compost
I was disgusted with the Westland part free multi purpose compost we bought this year. Every year I plant and grow beans successfully but this time we bought Westland compost which I found to be full of bits of wood and infested with mould and fungus growth. I don't know what is wrong with the seedlings it has produced but they definitely seem nothing like the normal healthy plants I get each year, although have done just the same as I always do. I certainly won't be buying this awful stuff again!
12 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
Our peat-free composts do contain wood fibres and composted bark as part of the formulation. However, we would not expect to see large pieces of wood within the product. If this has been the case, we would certainly like to investigate further.
In terms of mould or fungus growth, this can sometimes occur during storage, particularly if the compost has become damp at any stage. In most cases, this is superficial and will disperse once the compost is in use, without causing any ongoing issues to plants.
We would very much like the opportunity to look into this for you. Please could you contact our Customer Service team at customerservice@westland.com
with:
Clear images of the compost and seedlings
The QA code from the bag
We’ll then be able to review this properly and, if appropriate, arrange for a sample to be assessed by our Growing Media team.
We appreciate you bringing this to our attention and would welcome the chance to investigate further.
Thanks,
The Westland Team
the worst compost i have ever used…
the worst compost i have ever used .less than a third of seeds grew . will never use again.
27 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave your feedback, and we’re very sorry to hear about your experience.
We would really like the opportunity to look into this further for you. If you haven’t already been in touch, please could you email us at customerservice@westland.com
with the following details:
Clear images (if available)
The QA code from the bag, so we can trace the specific batch
Your full postal address
We would also be happy to arrange for a sample to be returned to our Growing Media team for analysis. This helps us thoroughly investigate what may have happened and review the batch in question.
We take quality control very seriously, and your feedback is important to us. Once we have the above information, we’ll be able to review this properly and respond as quickly as possible.
Thanks,
The Westland Team
Two years of terrible results using Westland All Purpose
This is the second year I have bought Westland peat free all purpose compost for growing tomato, peppers, aubergines, cucumbers and chilli in a greenhouse. This year, the results are exactly the same as last year in that none of the plants grew in a healthy condition. Many died after transplanting from seed compost, whilst others fail to produce a healthy root system and barely grow. For the second year running, I now have to buy young plants from a garden centre and pot them into a compost that commercial growers recommend. I know many gardeners and growers who have been experiencing similar problems and most thought it was something that they were doing wrong. Surely Westland are quality controlling their products and realise that there could be a serious problem with their compost that isn't caused by the users.
1 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about the results you’ve experienced.
We would really like the opportunity to look into this further for you. If you haven’t already been in touch with us directly, please could you email our customer service team with the following details:
Clear images of the compost and affected plants
The QA code from the bag (this helps us trace the specific batch)
Your full postal address
Email: customerservice@westland.com
We would also like to arrange for a sample of the compost to be returned to our Growing Media team for full analysis. This allows us to thoroughly investigate the batch and understand what may have happened.
We take quality very seriously, and your feedback is important to us. Once we receive the details, we’ll be able to review this properly and respond accordingly.
We look forward to hearing from you so we can help resolve this.
Thanks,
The Westland Team
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