Purchased Gro-Sure Smart Lawn Seed, followed instructions to the letter with very poor results (about 5-10% of seeds actually grew).As the package states Guaranteed to grow I wrote to their customer s... Voir plus
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On 01/06/26 I reviewed Westland's Lawn Patch Fix stating that after 4 weeks of applying it to 3 bare patches not one new blade of grass appeared. The company blamed the retailer and promised me a repl... Voir plus
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Tried out a box of their lawn feed seed.considerable time and effort were put into achieving right conditions including raking addition of fertiliser to 6 " and the like.i don't know.albeit difficult... Voir plus
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I bought two large bags of Westland multipurpose compost with John Inns. I found that half of my seeds failed to germinate and the ones that did germinate struggled to grow. I got much better result... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Westland Horticulture, home to brands such as Peckish, Unwins, Kent & Stowe, and Gro-Sure, is a leading horticultural company dedicated to helping people create and maintain beautiful, healthy gardens that encourage a variety of birds to visit. Established in Northern Ireland in 1990, we have a rich heritage and pride our brands on being the trusted partners that our customers can rely on, season after season. Sustainability is at the heart of what we do. We aim to deliver a positive change through long term investment, from significantly reducing peat across our range, increasingly adapting our packaging to become plastic-free, and always striving to source local ingredients. We’re also very proud that all our sites use 100% renewable energy and are zero waste to landfill.
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Les gens ont aussi consulté
Bought a grass spreader a year ago.
Bought a grass spreader a year ago.
On 2nd use part of it broke making it useless.
Contacted the company hoping to get a replacement part and this morning a whole new machine arrived.
That’s what I call customer service
8 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave such a kind review.
We’re really sorry to hear the original spreader developed a fault on its second use, but we’re delighted our customer service team were able to resolve this quickly and get a replacement spreader out to you.
It’s great to know you were happy with the outcome, and we really appreciate your feedback and support.
Thanks,
The Westland Team
Dont buy Westland soils !!! Bought Westland manure & top soil &…
Bought Westland manure & top soil & they are absolutely soaking wet & stink of drains ! Very poor & darent use it as obviously not fit for purpose for veg or flowers … Shame on Westland
5 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your experience, we’re sorry to hear how disappointed you were with the manure and top soil you purchased.
Our growing media products are not packed wet, as this would not pass through our production process. However, the bags do have transportation holes, and if they are stored outdoors at any point, water can enter the bag. This is why we advise storing composts and soils in a dry, frost‑free location.
That said, we would be more than happy to look into this further for you. If you’re willing, please contact us at customerservice@westland.com with photos of the product, the QA code printed on the bag, and details of where it was purchased.
This will allow us to investigate properly and advise next steps.
We appreciate you raising this and hope we can resolve it for you.
Thanks,
The Westland Team
Wint buy again…
It might be eco friendly and produce good result, we'll have to wait and see.
It was soaking wet, very large lumps of compost that are hard to break down, a lot of white stuff in it (I don't know if it's fungus?), lots of pieces of unrotted wood, not well rotted. I won't buy again.
4 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to read about your experience and understand why this would be disappointing.
We’d like to reassure you that compost is not packed wet or damp, as it simply would not pass through our production processes. Bags do, however, have small ventilation holes to allow airflow and palletisation, and if they are stored in conditions that aren’t dry or frost‑free, moisture can unfortunately enter after manufacture.
As compost is a natural product, it can also contain visible materials such as wood fibres or naturally occurring fungi, which are harmless but can sometimes be unexpected. That said, we’d be more than happy to look into this further and review what you’ve experienced.
If you’re willing, please contact our Customer Service team at customerservice@westland.com with a few photos and the QA code from the back of the bag, and we’ll be glad to help.
Thanks,
The Westland Team
Absolutely rubbish compost
Absolutely rubbish compost. I’ve been a professional gardener for 40 years and I have NEVER had failures like I’ve had using the multipurpose with John Innes!
My sweetcorn is reluctant to root out and 50% has actually died. Complete waste of my money and my time. Will now have to spend more money on more seeds. Get your act together Westland
1 mai 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially given your many years of professional gardening experience. Losing plants, time and money is understandably disappointing and not something any gardener expects.
Compost is a natural product, and a range of external factors can influence how it performs in different growing conditions. That said, we’d genuinely like the opportunity to look into what you’ve experienced and see how we can help.
If you’re willing, please contact our Customer Service team at customerservice@westland.com with a few photos and the QA code from the back of the bag, and we’ll be happy to review this with you directly.
Thank you for taking the time to share your feedback, we do value hearing from our customers.
Thanks,
The Westland Team
Peat-free simply does not work
Jack's Magic Multi-Purpose Compost used to be brilliant and I had absolutely no problem with germinating all my vegetable and flowers seeds. This year, peat-free compost, absolute waste of time and money. I have lost so many seeds. Even when they have germinated, they have shrivelled up and died. I understand the peat-free arguments but, let's be honest, it does not work. The clue is in the fact that professional nurseries are still allowed to use peat-based compost. Have wasted all of my time and money this spring. Pointless.
30 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to read about your experience and understand just how frustrating it is to lose time, effort and seeds, especially at the start of the growing season.
We do take feedback like this seriously and would genuinely like the opportunity to look into this properly for you. Compost is a natural product, and if something hasn’t performed as expected, we want to investigate it directly.
If you’re happy to do so, please contact our Customer Service team at customerservice@westland.com with a few photos of the compost and seedlings, along with the QA code from the back of the bag. This will allow us to review the batch and help you further.
Thank you for taking the time to leave feedback, we hope we can resolve this with you.
Thanks,
The Westland Team
Jack's magic is not what it was.
Jack's magic is not what it was.
Used be a very good compost now just full bits of twigs and mouldy organic material
7 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear you’re disappointed with the compost you’ve purchased.
As part of our move to reduce peat, some of our composts now include sustainable materials such as wood fibre and composted bark. These help maintain structure and drainage, and we wouldn’t expect them to negatively affect the overall performance of the compost. That said, you shouldn’t be seeing large pieces or anything that compromises quality.
If you’re finding excessive woody material or mould, we’d really like to look into this for you. Please contact our Customer Service team with a few images of the compost and the QA code from the bag, and we’ll be happy to investigate further and support you.
Email: customerservice@westland.com
Thanks,
The Westland Team
Purchased Westland premium gold nuggets…Update on their service
Purchased Westland premium gold nuggets to get a good visual effect on a display border. I was shocked with the disparagy between the images shown on the packaging, to its contents. Their was no evidence of the golden colour, it was dirty brown, even after being left in the sun. There was was a very high volume of stripped bark, this would have been an estimate of 50 percent of its volume. I contacted Westland to highlight this issue, sending in many photos. I haven't received a reply following submission of images. I don't think l can attach images to this review, which would give clear indication of how starkly different the contents are to description and image on packaging.
As an update, I received an email on 22nd April to apologise, and the offer of a garden voucher, which l accepted. Despite reminding them that l have not received it, l got neither a reply to this, nor the garden voucher. I have no faith in the integrity of Westland as a company.
10 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for your review, and I’m sorry to hear of your disappointment with our Premium Pine Bark Nuggets.
The product is made from natural materials, so there can be some variation in colour and texture. The golden appearance typically develops as the bark dries out, but it should still be broadly in line with expectations shown on the packaging. From your description, it does sound like what you received wasn’t as expected.
I can see that you’ve already been in contact with our team and that your query is being handled. We’re sorry for the delay in getting back to you and for any inconvenience caused.
If there’s anything further you’d like us to look into, please don’t hesitate to get back in touch.
Thanks,
The Westland Team
having given it two years trial, Its low in nutrients. nothing grows in it.
tried westland two years now and gave them the benefit of the doubt one year, however, two years running is not good. it says on the multi purpose compost that theres 4 or 5 weeks plant feed.
my seeds start just fine, then just stop growing. It doesnt seem to matter which ones, they all grow like mad for about a week after germination them just stop.
21 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your experience, and I’m sorry to hear you’ve been disappointed after giving our compost a fair trial over two seasons.
Westland Multi-Purpose Compost does contain a starter fertiliser designed to support plants for the first 4–6 weeks. As you’ve described, strong initial germination followed by a slowdown in growth can sometimes be linked to how seedlings are supported after this early stage. Seedlings initially rely on the energy stored within the seed, and once this is used up, they depend on available nutrients, space, and growing conditions to continue developing.
Our Multi-Purpose Compost is suitable for seed sowing; however, for the best possible start, we would always recommend using a dedicated seed sowing compost. These are specially formulated with a finer texture and balanced nutrient levels specifically for germination and early root development, whereas multi-purpose compost is designed to support plants at all stages of growth.
We would really like to look into this further for you. If you’re able to contact us at customerservice@westland.com
with the QA code from the bag and any photos of your seedlings, our team can investigate this in more detail.
Thanks,
The Westland Team
Peat free but all supposedly…
Peat free but all supposedly overwintering ina greenhouse flower seeds and small veg seeds have failed to germinate. Only a few larger courgette seeds and 1 squash seed. I’ve transplanted a couple of established plants that needed potting on but they are also struggling now.
19 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience.
We’d very much like to look into this further for you, as there can be a few factors that affect germination and early plant establishment. To help us investigate properly, could you please contact our Customer Service team at customerservice@westland.com
with a few additional details?
If possible, it would be helpful to include:
- The exact product purchased
- Any batch or QA codes from the bag
- A bit more information on how the seeds were sown and cared for (e.g. location, watering, temperature)
This will allow us to carry out a full review and provide the best possible advice and support.
Thanks again for bringing this to our attention, and we hope to resolve this for you as quickly as possible.
Thanks,
The Westland Team
Poor results from this compost.
I bought 3 bags of Westland Multipurpose peat- free compost with added John Innes for my seedlings & young plants. I am hugely disappointed. Not only have my seedlings failed to thrive, each pot or seed tray has sprouted fungi & is surrounded by fungus gnats. I have watered every few days, some plants are in the spare room which is gently heated & 1 tray is in the greenhouse, neither place is damp. This has never happened to me before, I have grown tomatoes for nearly 40 years. It’s not like I can return pots & trays of compost to the garden centre. I think I will have to start again, if it’s not too late. A complete waste of money, seeds & time.
15 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for getting in touch, and I’m really sorry to hear how disappointing this has been for you.
Westland composts are produced under stringent, controlled manufacturing procedures designed to eliminate the likelihood of insects, fungi and other contaminants. However, compost is a natural, living product, and both fungi and fungus gnats can occur naturally as they are attracted to organic, decaying matter. Any fungi that survive our production processes are saprophytic in nature, meaning they are harmless and feed only on organic material, not plants. Fungus gnats are also commonly associated with organic composts and typically disperse once the compost is used outdoors.
We appreciate that this will have been disappointing for you. If you contact us directly at customerservice@westland.com, our customer service team will be happy to look into this further and help wherever possible.
Thanks,
The Westland Team
The fast acting lawn seed was anything but
The fast acting lawn seed was anything but. Applied in late March with new top soil and lawn feed - watered daily - 14 days later no sign of anything despite claims that I would have new growth in 4 days and a new lawn in 10 days. Given that this is an expensive product I am hugely unimpressed.
I was staggered to see Westland’s dreadful reviews and score - they had better wake up. I will be giving my garden centre an appropriate head scrubbing.
11 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to read this and appreciate you taking the time to share your experience. We understand how frustrating it can be when you’re expecting to see results quickly, particularly with a premium lawn seed.
While this seed can germinate faster in ideal conditions, germination times are based on soil temperature rather than the time of year. In early spring, soil temperatures are often only just beginning to warm, and if conditions are cooler or there have been frosts, germination can take considerably longer. Provided the seed has not been covered too deeply and conditions improve, you should begin to see grass coming through as the soil warms further.
That said, we’d really like the opportunity to review this with you directly and make sure everything has been done under the best possible conditions. If you haven’t already contacted us, please email our Customer Service team at customerservice@westland.com with any helpful details, such as when the seed was sown, how it was prepared and watered, and photos if available.
Thank you again for your feedback, it’s important to us, and we’d welcome the chance to support you further.
Thanks,
The Westland Team
Very poor its more like poor it cause…
Very poor its more like poor it cause full of wood chip not recommend
6 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re sorry to read this and appreciate you sharing your feedback. We’d really like to understand more about the product you’ve used, as this will help us look into your comments properly.
If you haven’t already been in touch, please contact our Customer Service team at customerservice@westland.com with any further details you’re able to share, such as the product name, the QA code from the bag and, if possible, a few photos. This information allows us to review the situation fully and identify what may have gone wrong.
Thank you for taking the time to let us know, your feedback is important to us, and we’d welcome the opportunity to investigate this further.
Thanks,
The Westland Team
I’d be better off using gravel and bark…
I’d be better off using gravel and bark mulch. Sieved it and found large stones and pieces of glass. The sieved material was horrible. Last year ( 2025) it was good, but this year only good for mulch, am sure you could even make a path out of it as long as you wear shoes. Waste of money.
11 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to read this and appreciate you raising your concerns. Finding stones or glass in compost is certainly not acceptable, and we completely understand how disappointing that must be, especially when you had a good experience with the product previously.
We’d very much like to look into this properly for you. If you haven’t already contacted us, please email our Customer Service team at customerservice@westland.com with any helpful information you have, such as the QA code from the bag and a few photos. This allows us to investigate fully and understand what may have gone wrong.
Thank you for taking the time to share your feedback, it’s important to us, and we hope we can put this right for you.
Thanks,
The Westland Team
Ordered a pallet of Jack's magic as…
Ordered a pallet of Jack's magic as i've used it for many years. This year everything has failed or died. I have no idea what you have done to the compost it smells bad goes green and mouldy. Unless you fix it you have lost a decade long customer.
9 avril 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to read this and appreciate you taking the time to share your experience, especially as a long‑standing customer. That’s certainly not what we’d expect when using Jack’s Magic, and we understand how disappointing it must be when you’ve trusted a product for many years.
We’d very much like the opportunity to look into this properly for you. If you haven’t already been in touch, please contact our Customer Service team at customerservice@westland.com with a few helpful details, such as the QA code from the bag and any photos you may have. This will allow us to investigate thoroughly and understand what may have happened.
We value your feedback and hope we can regain your confidence once we’ve had the chance to review this with you.
Thanks,
The Westland Team
not smart
purchased the westland smart grass seed half came up so reseeded but still patchy then most of the grass died over the winter. Customer service blamed the weather yet my old grass is fine, sent a further message to customer services which was ignored. After writing this review westland have sent a replacement grass seed which is really good of them. I will update in a few weeks time the results.
1 juin 2025
Avis spontané
Réponse de Westland Horticulture
Hello,
We’re really sorry to hear about your experience and appreciate you taking the time to share the detail with us.
From what you’ve described, it sounds like you followed the correct preparation steps and achieved initial germination, which indicates the seed performed as expected at the sowing stage. However, newly established grass can still be more vulnerable during its first winter, particularly in prolonged wet conditions, as the root system is not yet as deep or resilient as an established lawn. This can sometimes result in new areas thinning or failing, even when surrounding mature grass remains unaffected.
Our Smart Lawn Seed can be sown from March to October when temperatures are suitable, and the coating is designed to help support germination by improving moisture balance. However, while this helps establishment, it cannot fully protect young grass from extended periods of waterlogging or challenging winter conditions before the roots have had sufficient time to develop.
That said, we completely understand how disappointing this is, especially when you’ve had good results with lawns in the past. This certainly isn’t the experience we want for our customers.
We’ll reach out to you directly on your existing case to help put this right and support you in re-establishing the area this season.
Thanks again for your feedback, it’s genuinely helpful and allows us to support customers better.
Thanks,
The Westland Team
I bought some westland weed and feed…
I bought some westland weed and feed and applied it as directed. My lawn hasn't improved or declined, it is as if I hadn't applied it. The moss is unaffected. Complete waste of time and money
8 mars 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to share your feedback, and I’m sorry to hear that you haven’t seen the results you expected.
Our Westland Lawn Feed, Weed & Moss Killer is registered for use from May to August, as this is when conditions are most suitable for the product to work effectively. Even if the lawn, weeds and moss are actively growing, cooler soil temperatures and prolonged wet weather can delay the reaction or mean the treatment doesn’t work fully.
For the best results, we would recommend applying the product again later in spring, within the approved usage window and following the on‑pack instructions. Under the right conditions, moss will usually blacken within about a week and weeds will begin to distort and die back.
If you’d like any guidance on timing or application to get the most out of the treatment, our team are always happy to help, you can reach us at customerservice@westland.com.
Thanks,
The Westland Team
Well I'm not very pleased
Well I'm not very pleased. Everything I have planted with the Westland John Innes compost mix has died. This includes my tomato seedlings and conifer shrubs and also a pine tree sapling. I think I shall go back to using Lidl or Aldi compost in future.
20 mars 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and we’re really sorry to hear about the difficulties you’ve had with your seedlings and plants. That’s certainly not the experience we want for anyone using our John Innes compost.
We’d really like to look into this further and help. If you could email our Customer Service team at customerservice@westland.com with some photos and the QA codes from the compost bag, we can investigate this fully and offer the right support.
We’re here to help get this resolved for you.
Thanks,
The Westland Team
Westlands compost very disappointed
This is the first time I’ve tried westlands multipurpose with added John Innes ,very disappointed I ordered 8 bags to last me the season ,so what I’ve got is 8 bags of brown straw and wood
I will never buy this again
1 mars 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and we’re sorry to hear you’re disappointed with the compost.
Our Westland Multi-Purpose Compost with added John Innes is a peat-free compost. As part of this, it contains our BIO3 formulation, which is made up of wood fibres and composted bark. These materials are carefully blended and screened to approximately 10–15mm, meaning you may see some larger natural pieces. These are intentionally included to improve drainage and aeration, making the compost suitable for a wide range of planting uses.
That said, if what you’re seeing doesn’t seem in line with this description, we’d very much like to look into it for you. Please email us directly at customerservice@westland.com
with clear images of the compost and the QA codes from the back of the bags, so our quality team can investigate further.
Thanks,
The Westland Team
Very good company policy and customer service
quality of compost was initially an issue but Westland was very quick to respond to this and quickly explained the processes involved and resolved the situation. 5 stars for your customer service.
15 février 2026
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about the disappointing quality of the growbags and John Innes compost.
This absolutely isn’t the experience we want for our customers.
We’d really like to investigate this properly, as the presence of excess fibre, wood, plastic and other debris is not in line with our quality standards. Could you please get in touch with us directly at customerservice@westland.com?
If possible, please include:
Images of the material you received
The QA code from the back of each bag
This information will allow our Quality team to look into the batch and understand what went wrong.
Thank you again for bringing this to our attention, and we hope we can put this right for you.
Thanks,
The Westland Team
Westland compost a haven for gnats
This is probably the worst compost on the market. This is the second year that I purchased their compost and it is the second time that it appears to be made up of small pieces of wood. I used the compost in my indoor plant pots last year as well as in the garden, and the house started to get full of gnats. My daughter said it was the compost but I did not believe her. Then again this year when I changed the compost, the same thing happened only this time the gnats were far more in numbers. I have now purchased Miracle Grow compost to change the compost in my indoor plants. Please avoid Westland compost till they actually supply compost instead of wood chips.
5 décembre 2025
Avis spontané
Réponse de Westland Horticulture
Hello,
Thank you for taking the time to leave a review, and I’m sorry to hear about the issues you’ve experienced.
The small wood pieces you’ve noticed are part of the structure of modern peat-free composts, as they help support aeration and healthy root growth.
Fungus gnats are unfortunately more prevalent nowadays, and while we do everything we can to prevent them from entering our compost bags, there are some external factors that can influence their attraction to the material and, subsequently, into the home.
For indoor plants, we would always recommend using a dedicated indoor potting mix. These blends are specifically formulated for houseplants and are proven to be far less attractive to fungus gnats, helping to minimise the risk of them appearing indoors.
We’d really like to look into your experience properly. If you’re able to contact us directly at customerservice@westland.com with some images of the compost and the QA codes from the bags, our Quality team can investigate this further.
Thank you again for raising this with us.
Regards,
The Westland Team
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