gassafetycerts.com Avis 952

TrustScore 4.5 sur 5

4,4

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Failed to read the form that they asked you to complete. It meant I was contacted several times instead of the tenant. Then the contractor they initially instructed was only prepared to carry o... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The yearly on time reminders. The prompt turn around once the job offer gas been accepted as well as discounts offered is second to none that I know.

Noté 5 sur 5 étoiles

Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Had new Boiler fitted 3 weeks ago Boiler firm did not supply CP12, although reminded during installation. Then quoted £180 for CP12. This seemed very high so Googled and found Gassafetycerts + fi... Voir plus


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

952 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 3 sur 5 étoiles

2 out of 3 so far.....

As a small landlord I ordered 3 Gas Safety Certs, one was completed on time with no problem, the second was completed after 2 chasing phone calls and about a 4 week delay, the third is still outstanding after 2 months. I also received an email saying that the Engineer had failed to gain access after agreeing a date and that there would be a £40 re-booking fee. My tenant said that the date was not agreed, and the fee was waived.

16 novembre 2024
Noté 5 sur 5 étoiles

Excellent

From the initial call to completion
each individual was unhurried, attentive and helpful answering my questions.

15 novembre 2024
Noté 1 sur 5 étoiles

About to report the company to the authority

Paid 140£+ VAT for Boiler Service + gas Cert.
The boiler had 0 water pressure so I wanted to have it fixed. The engineer came and said I should “call someone” to fix the water pressure. He also released a certification.
A few days later the boiler broke. I called another plumber who issued a safety warning with a statement that contradicted many of the statements on the gas certificate released by gas cert. They also fixed the water pressure in 5 min. Have have all written reports to record the discrepancy between statements in gas cert and the safety warning notice. I wrote to gas cert and they did not reply. Still waiting for a refund for: 1. Getting certified with an “at risk boiler”. 2. Paying for boiler service that did not sort the basic water pressure issue. Planning to write to the Gas Safety UK authority to raise the concern.

14 novembre 2024
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Réponse de gassafetycerts.com

Hello Giulia,

Thank you for taking the time to share your experience, and we would like to sincerely apologise for the inconvenience and frustration this situation has caused. Providing a reliable and high-quality service is extremely important to us, and we regret that your experience fell short of expectations.

We can confirm that this matter is currently being reviewed in detail by one of our in-house gas engineers. We understand the seriousness of your concerns regarding the discrepancies between the original gas certificate and the subsequent safety warning notice, as well as the issues surrounding the boiler's water pressure.

We are committed to investigating this thoroughly to ensure that any mistakes are rectified and appropriate steps are taken to address the matter. We will be in touch with you shortly to provide an update and discuss the next steps.

Once again, we apologise for any inconvenience caused and appreciate your patience while we work to resolve this issue for you. If you have any further questions or additional documentation you wish to share, please don’t hesitate to contact us directly.

Kind regards,
Hayley
Customer Service Manager

Noté 3 sur 5 étoiles

Even though the main handling of…

Even though the main handling of process was quick and efficient, a double delay happened for the appointment was a bit disappointing.
The certificate has arrived relatively quick which was also good.

19 novembre 2024
Noté 1 sur 5 étoiles

Didn’t receive my gas safety…

Didn’t receive my gas safety certificate after it was conducted.

16 novembre 2024
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Réponse de gassafetycerts.com

Hello,

Thank you for your feedback, and we’re sorry to hear about any confusion regarding your gas safety certificate. We can confirm that the certificate was emailed to you on the same day the inspection was conducted.

To ensure you have received it, we have now resent the certificate to your email address. Please check your inbox and spam/junk folder, and let us know if you still have any issues accessing it.

If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind regards,
Hayley
Customer Service Manager

Noté 1 sur 5 étoiles

He puts rental

On Electric check, gentleman put rental on a certificate instead of ownership,as we told him that the property is ours and we are doing this checks because we're selling it.

4 novembre 2024
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Réponse de gassafetycerts.com

Hello Richard,

We sincerely apologise for the error on your certificate. We understand that this was frustrating, especially since you made it clear the property is for sale. We have contacted the electrician to amend the certificate to reflect ownership instead of rental, and we will email you the corrected version as soon as possible.

Thank you for your patience, and please feel free to reach out if there’s anything else we can assist you with.

Warm regards,
Hayley
Customer Service Manager

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