Failed to read the form that they asked you to complete. It meant I was contacted several times instead of the tenant. Then the contractor they initially instructed was only prepared to carry o... Voir plus
L'entreprise a répondu
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Failed to read the form that they asked you to complete. It meant I was contacted several times instead of the tenant. Then the contractor they initially instructed was only prepared to carry o... Voir plus
L'entreprise a répondu
Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... Voir plus
L'entreprise a répondu
Had new Boiler fitted 3 weeks ago Boiler firm did not supply CP12, although reminded during installation. Then quoted £180 for CP12. This seemed very high so Googled and found Gassafetycerts + fi... Voir plus
A bit of trepidation after British Gas just simply never turned up and finding these guys online but the whole process went very well. The inspector turned up at the date and time booked, was very p... Voir plus
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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The engineer send the report three days later also rejected because the detector doesn't have battery and he didn't let me to provide it at the same time because he was going to charge me again. After that I called him a few times but he didn't answer

Réponse de gassafetycerts.com
Honest, great manners and helpful.
Explained what was happening whilst checking the house.
The engineer was friendly and courteous arrived on time did a good job no fuss I would recommend gas safety certs to anyone.
Pleasant, on time, efficient, and polite on the day. Booking was easy, payment method was easy, workman was efficient.
I received a reminder to renew my gas safety certificate and I just followed the link and booked my appointment.
The engineer arrived on time and carried out the safety inspection with minimal disruption, and they were very polite and friendly.
Propcert liaised directly with the tenant and organised the work to be carried out extremely promptly
Such poor service and so stressful dealing with you, we had to call and email you so many times to receive our Gas and EICR certificates. You do not even have a direct line to help your customers when you fail to provide the services for which we paid for. Something simple became so stressful and expensive with all the calls we had to make from abroad to get our certificates in place.
The Gas Certificate (passed) but was incorrectly issued with wrong address, so we had to wait weeks for it, we had issues with the estate agents and rent payment because of your delay. The EIRC we got it after more than 1 week after inspection after so many calls and emails (it was promised in 2 working days). The EICR was issued as unsatisfactory over a minor thing in our outhouse, we were not told when we were chasing it up. We were under such time pressure we felt like we were blackmailed to book the remedials works with you, so expensive, this was done on Monday. A week later we still do not have the EICR issued as satisfactory.

Réponse de gassafetycerts.com
Awful customer service. No notification of boiler service having been carried out in our rented flat. The company told me they had emailed twice and called. They definitely did not contact me.
The heating engineer then told us that he had not charged Gasafetycerts the full cost but we have not been refunded anything. Do not use this company. They simply outsource the work to another company.

Réponse de gassafetycerts.com
Very prompt service. Dealt with tenant to sort out best time etc . Trouble free and good value.
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