Failed to read the form that they asked you to complete. It meant I was contacted several times instead of the tenant. Then the contractor they initially instructed was only prepared to carry o... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The yearly on time reminders. The prompt turn around once the job offer gas been accepted as well as discounts offered is second to none that I know.
Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... Voir plus
L'entreprise a répondu
Had new Boiler fitted 3 weeks ago Boiler firm did not supply CP12, although reminded during installation. Then quoted £180 for CP12. This seemed very high so Googled and found Gassafetycerts + fi... Voir plus
4,4
Excellent
952 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service next day certificate…
Excellent service next day certificate delivery
19 février 2025
Very Good
Very quickly carried out and an issue that came up regarding timing and date booking was quickly solved.
13 février 2025
Flexible company the Gas Engineer…
Flexible company the Gas Engineer worked with landlords tenant to arrange a convenient time to complete the check which was completed.
10 février 2025
First visit cancelled but did come
First visit cancelled but did come - still awaiting certificate
6 février 2025
Satisfied customer
After initial disappointment with cancelled appointments you quickly made arrangements for a new Engineer who was nothing but superb . Arrived on time, explained everything in detail and was so help with tips and advice. Well done to Antony
30 janvier 2025
So easy from start to end
So easy from start to end. I’ll use this company for my all rented properties gas check and their price is very competitive. Thank you
27 janvier 2025
Engineer was very prompt and professional.
The work was timely and accurately completed.
20 janvier 2025
Would definitely recommend
Prompt and timely communication and service. Even contacted me to notify me that I'd paid twice and are refunding me the payment I made by mistake. Would definitely recommend and use again.
22 janvier 2025
Horrible experience and total waste of time.
The engineer attended a day late for a double boiler safety certificate job I had stressed was urgent. He refused to talk to me when I phoned during the job to ensure he had been instructed correctly, then left half the job undone. I made a dozen phone calls to customers service, over 2 days, to try to get the job finished. He then accused me of only booking for a single boiler (which I did not), and alleged that the house was split in 2 (which it is not). He refused to return to finish the job, and I was sent a refund instead, a week after paying for the job I had stressed was urgent. It was a horrible experience, and I will never use the company again!
22 janvier 2025
Réponse de gassafetycerts.com
Hello Heidi,
We are truly sorry for the experience you had with our service. This is absolutely not the level of professionalism or reliability we strive for, and we sincerely regret the frustration and inconvenience this caused you.
We acknowledge that our engineer attended a day late for what was an urgent job, which should not have happened. Furthermore, it is unacceptable that your concerns were not properly addressed during the visit and that you had to make repeated calls to our customer service team to try and resolve the issue. We also apologise for any miscommunication regarding the booking details, and we understand how frustrating it must have been to receive a refund only after an unnecessary delay.
We want to assure you that a full refund was issued on 22nd January, and we deeply regret that we could not rectify the situation sooner. Please know that we take this feedback very seriously and will be addressing the issues raised to prevent similar occurrences in the future.
Again, we are truly sorry for the distress caused, and while we understand your decision, we would have loved the opportunity to restore your confidence in us. If there is anything further we can do, please don’t hesitate to reach out.
Best regards,
Hayley
Customer Service Manager
Drawn out service
Got the certificates sorted, but it was a very drawn out process. Communication was poor, this could be improved by appointment confirmations. I wouldn't use this service if you are in a particular rush for the work.
17 janvier 2025
Gas Safety Check
Timely reminder.
Prompt response when authorised.
Accommodated the necessary appointment time expediently.
Engineer completed the job efficiently.
No hassle at customer end, good work.
9 janvier 2025
Helpful Engineer…
Very friendly engineer and gave guidance on such things as water pressure and boiler servicing. Helpful
15 janvier 2025
Only can give 3 stars because on the…
Only can give 3 stars because on the report it said we needed a chain for the cooker and there was no alarm in the boiler cupboard. There is an alarm and it is tested monthly by my tenant!!!
15 janvier 2025
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