Snooper United Kingdom Avis 285

Snooper Ventura device stopped working after updating maps. Phone line to technical support answered with a minimal wait. Technical support operators Manoj & Mane gave clear advice over the phone and explained options to resolve step by step, starting with most cost effective solution. Problem was resolved with purchase of a new SD and speed camera update without having to return the unit. Prompt delivery of new SD so only one day without our sat-nav.

After having problems off and on for a few days trying to purchase a new unit from Snooper. I telephoned and had brilliant help from Manoj to finalise the purchase with no problems. Thanks to his patience all was completed and I can highly recommend him.

Haven't had the product long before we changed car so certain parts required. Sanoj dealt with my queries and requests in very professional, pleasant and courtious manner and sorted my problems out quickly..
impressed JS

Top service from Manoj in getting map updates working. Very responsive once I emailed some requested screen shots to him and issue resolved straight away.

I received an immediate email reply to my query and a replacement part under warranty within 48 hours, absolutely great customer service 👍😃

I have spoken to Alex today who resolved my query. he was very courteous and helpful.

Could not get my head around the best way to connect tot the windscreen as was having issues, Ford Ranger. Manoj talked me through it excellently. Great job many thanks

Martin

Great service Alex was very helpful and responded very quickly and answered any questions i had efficiently
Thank you

Alex was very helpful, and sent us a link to get the user manual, for our Snooper.
Thank you Alex

Excellent customer service from Manoj! Happy with technical advice and sales. Happy with new Truckmate Pro S6900 so far and would recommend snooper products over other brands anyday particularly for hgv drivers.

Snooper SC5900 MySpeed DVR Gen 3, speed limit, cameras indicator and DVR.
I have used this device (about 1 year) with my XK Portfolio 2009 convertible which has no OEM Navigation speed limit indicator, nor Reverse Camera.
The SC5900 worked well until I carried out an Update then it inexpicably crashed.
I contacted Snooper Mr. Bhairav Mane dealt with my problem and resolved the issue quickly and efficiently, by phone and e-mail. He sent me a new SD data disc at NO COST which has been working perfectly since July 2023, I have successfully updated it to include France and Spain Camera locations, with no problems. I have also installed a Rear View Camera and hard wired it to the video input of the Snooper SC5900 this works seamlessly. When selecting Reverse the image appears within 2.5secs with excellent reolution, parking lines etc. Upon returning to normal use the image is instantaneous. I am delighted to have this device and would recomend it to anyone.

A problem with updating the maps on my snooper sat nav was quickly resolved by customer service

spoke to Alex today to resolve my issues and he sorted it very quickly.

I raised the problem online, and received a telephone response from Alex Mangli the next working day - good start.
Alex was helpful, but I had difficulty in understanding what he was saying - he seemed to speak quickly with words not clearly enunciated.
Alex told me that the problem was corruption of my sat nav software caused by the fact that I had not updated it frequently. In fact I had updated it about 12 months earlier, but Alex said that this was not frequent enough. I needed to update the software at least twice a year and preferably every 2 months, otherwise the software would probably be corrupted. I did not have this problem with my previous Snooper sat nav in spite of updating it annually. Also I have 2 other sat navs of a different make, and members of my family together own 14 sat navs of a different make. None of these are updated more frequently than annually and none have experienced software corruption problems.
Alex stated that the solution was for me to order a new SD card at a cost of £69.99. If I returned the old SD card I would be eligible for a £20 refund. I am not happy that I have to apparently update this Snooper Sat Nav at least twice each year to prevent software corruption, AND pay £69.99 for a new card with the hope of a £20 refund. I've reluctantly ordered a new SD card, and Alex has sent me an email with the return address and suggests that "I attach a letter of explanation with the old SD card, with reason for return refund".
It would be much more helpful if I had been emailed a returns label referencing my order/returns number and giving the information required for the refund. This is surely normal practice for most organisations these days.

I contacted snooper as I had not updated my S6800 for many years and didn’t know if it was worth updating. I spoke with Bhairav and he first checked the serial number and confirmed it indeed was worth updating.Bhairav talked me through my options and explained the offer as long standing customer regarding a new SIM card . The new card is on its way what a great professional would certainly recommend using this company.

I have a problem with my Snooper which Alex is endeavouring to resolve free of charge

Quick easy and professional
Thanks

I delt with Bhairav Mane and his advice and the information he supplied was excellent. I was able to update my Snooper very easily. Many thanks Philip Underwood.

I had a few subscription issues that needed to be fixed by Road Angel for my Pure Touch Speed Detector. I called technical support and was kindly and professionally helped by Bhairav Mane. He talked me through some procedures, updated his systems, followed up on emails and ensured my device was working by the following day. Thank you for your efficient service ⭐️⭐️⭐️⭐️⭐️ – A happy customer 😊.

Excellent service from Alex Manglu i needed a new chip for my Snooper it was all sorted in less than 5 mins..very happy customer.😁👍🏻