Snooper United Kingdom Avis 285

Had one of the first Snooper Navi's. Used it 13 years. Then decided to buy a new Snooper Ventura S6900. It had screen malfunction. The screen did not respond to fingertipping. Contacted Snooper help centre. Was said to be a helpfull source. Chat contact with Alex. Supported issue with video. Alex and myself did not really come to solving the issue. Thus closed the Chat. BUT Alex supported further and send me afterwards a set of instructions how to recalibrate the screen. THIS was the solution. Ventura operates as it should. So Alex made the DIFFERENCE. Thanks again. Berend form NL.

Snooper Support have been great in resolving the issue with my device. Bhairav Mane was most helpful and patient in getting to the bottom of the problem. Very happy.

Manoj very helpfull, explained every detail. 100% for this advisor. Pleas pass this onto him

Had to replace my snooper today so gave them a call, spoke with Bhairav Mane, he was very helpful and courteous, new model due tomorrow great job.

Bairav Mane on the Tech Team was very helpful and went through a few things with me on my Snooper S6900. Identified the problem and sent me a part replacement. Great service. Thanks.

Great customer care from Bhairav Mane. Made the process very quick and ileasy

Excellent technical support from Bhairav Mane in identifying and resolving a problem with my 4+ year old Snooper device. Advice very much appreciated from Bhairav who was very friendly and helpful.

Alex looked after me very well answering my questions and solving my problems, for which I am much obliged. I am looking forward to using the snooper with confidence.

I had an issue with trying to buy a map update for my Snooper and I emailed customer services and was helped by the very helpful and efficient Manoj. After asking me some questions and details of my snooper model, I discovered that I had free map updates and so manoj quickly arranged for a refund to be sent back to my card. In addition, I was sent a link to help me do the download. Couldn't have asked for more. Superb customer service from Manoj.

Answered some difficult questions, was very courteous and we ended with a sale

Alex was very patient with my telephone complaint for which I am grateful
I had a problem with my recently repaired Snooper. Alex gave me a solution which I was sure was not the correct one
I was wrong, and I have apologised

Very helpful and polite. Problem resolved quickly.

Phone answered quickly. I had only one question and Alex explained it straight away. Very happy.
However he said not to charge off a PC but the instructions say you can ?
Great product but volume too low even on maximum.

Very good advice on the phone before returning unit for repair gave a quote for the repair and maintained the price.
Great communication and complete repair completed fast and returned.

ordered new sim card update - arrived next day, online chat was fast and efficient

Very nice to talk to and helpful sorted out very quickly thanks

Online ‘chat’ simple and effective, when agent diagnosed the problem he then rang me straightaway. Although I have to get another sd card, again it was all explained clearly. Alex could not have been more helpful. Fingers crossed it does arrive tomorrow!

Good advice and good service

My Snooper, for the first time, failed on the motorway mid journey. I rang tech support and Alex Mangli did everything he could to resolve the problem. Finally he organised a new SD card for my machine to be delivered tomorrow. I cannot fault his enthusiasm and his customer care. Stuck by the side of the motorway he made me feel so much better, even though i ultimately had to buy a new SD card. He has certainly reinforced my belief that Snooper is the best you can get for truck drivers!!

I had issue with my snooper s6900 when I contacted snooper I spoke to ALEX he was extremely helpful and guided me through my issue and told me what I needed to do, he made the whole process very easy to understand I am very pleased