I stupidly put the lid for our brand new blender in the dishwasher, which subsequently ruined the lid. So I emailed Geepas asking for a new lid. Sreya, the customer service rep was exceptional, she wa... Voir plus
L'entreprise a répondu
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I ordered the fan on Monday with their next day delivery charges. To date, it has been 5 days, I have not received my fan. I requested their support team to cancel the order and refund my money, but t... Voir plus
Although delivery took a little bit longer than expected I can't fault the quality of the fan I bought it's 3 settings keep the room really cool in this warm weather.
L'entreprise a répondu
Your Customer Service agent Sreya MS was very helpful from the start. She was quick with her replies, solving our problems and offering a replacement. I can only say well done to her and your company... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'électroménager
- Magasin de plans de travail
- Grossiste en appareils électriques
- Entreprise d'électronique
- Magasin de matériel de cuisine
- Magasin d'aspirateurs
Écrit par l'entreprise
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Coordonnées de contact
Royaume-Uni
- geepas.co.uk
3,9
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 89 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The single hob I bought stopped working…
The single hob I bought stopped working after the second use. I contacted them as I’m not good with tech and I’m not very well. I didn’t want to go to the trouble of sending it back but they said I didn’t need to and just sent me a new one which arrived a couple of days later. Which is working fine at the moment. That is good customer service. How all companies should be thank you
6 mai 2026
Avis spontané
Réponse de Geepas UK
Dear Reeves,
Thank you for taking the time to share your experience with us.
We sincerely apologise for the issue you initially experienced with your item. However, we are very pleased to hear that our team was able to provide a replacement quickly and conveniently, without causing you any unnecessary inconvenience. It’s wonderful to know that the replacement is working well and that you were satisfied with the support provided.
Your kind words regarding our customer service truly mean a lot to us. We always aim to make the process as simple and stress-free as possible for our customers.
Thank you once again for your patience, understanding, and support.
Kind regards,
Customer Services
Western International Group (UK)
Excellent product great value …
Bought this rice cooker for a really good price. It’s been perfect for my needs and I’ve found it to be an excellent product.
1 mai 2026
Réponse de Geepas UK
Dear Beverley,
Thank you for your wonderful feedback.
We’re delighted to hear that you are pleased with the product and found it to be excellent value for money. It’s great to know that it has been perfect for your needs and has met your expectations.
Your support is truly appreciated, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Well packed
Well packed and have used just once so far but plan to take on my self catering break this year. Works great.
1 mai 2026
Réponse de Geepas UK
Dear Dawn,
Thank you for your lovely feedback.
We’re pleased to hear that your item arrived well packed and that your first experience using it has been a positive one. It’s wonderful to know that it is working great, and we hope it serves you well during your self-catering break later this year.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear David,
Thank you for your kind feedback.
We’re delighted to hear that you found our service prompt and efficient. Providing a smooth and reliable experience for our customers is always our priority.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
I ordered a mixer grinder (Order…
I ordered a mixer grinder (Order #56902). The checkout and confirmation process were straightforward, and tracking information was shared.
However, I will reserve full judgment until the product is delivered. Delivery speed and product quality will be important to complete the experience.
5 juillet 2025
Avis spontané
Réponse de Geepas UK
Dear Syed,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you found the ordering process smooth and convenient, and that the confirmation and tracking updates were helpful. We completely understand that the final delivery experience and product quality are key factors, and we sincerely hope your purchase meets your expectations upon arrival.
Your feedback is greatly appreciated, and we look forward to providing you with a positive overall experience.
Kind regards,
Customer Services
Western International Group (UK)
Since finding Geepass a few months ago…
Since finding Geepass a few months ago I was so impressed with initial product I have now got loads, and sold my cooker and cut my bills.
6 mai 2026
Avis spontané
Réponse de Geepas UK
Dear Brian,
Thank you for taking the time to share your wonderful feedback.
We are truly pleased to hear that your initial experience with Geepas was so positive that it led you to purchase additional products from our range. It is especially rewarding to know that our products have helped provide both convenience and savings within your household.
Your continued trust and support are greatly appreciated, and we look forward to continuing to serve you with quality products and excellent service in the future.
Kind regards,
Customer Services
Western International Group (UK)
great customer service
great customer service, fast delivery and products are good. haven't had any issues yet.
8 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Andrea,
Thank you for your wonderful feedback.
We’re very pleased to hear that you were happy with our customer service, speedy delivery, and the quality of the products received. It’s great to know that everything has been working well for you so far.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Quality fur a good price
Double camping gas stove in carrying case. Good quality for the price
5 mai 2026
Avis spontané
Réponse de Geepas UK
Dear Robert,
Thank you for taking the time to share your feedback.
We’re delighted to hear that you are pleased with the quality of the double camping gas stove and found it to be excellent value for money. We’re also glad that the carrying case met your expectations.
Your support is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Adegbein Bolanle,
Thank you for your wonderful feedback.
We’re delighted to hear that your order arrived on time and that you are pleased with the product. It’s great to know that you found both the service and the item excellent.
We truly appreciate your support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
Quality at a great price
I am still very pleased with my purchase, I needed it because my old one packed up.
I was able to buy a quality hair dryer at a great price,
and would highly recommend them , and will look out for other items i may need from them in the future.
20 décembre 2025
Avis spontané
Réponse de Geepas UK
Dear Stephen,
Thank you for your kind feedback.
We’re pleased to hear that you are satisfied with your purchase and that it met your expectations in terms of quality and value for money. It’s also great to know that you would recommend us and consider us for future purchases.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Gaz,
Thank you for your feedback.
We’re pleased to hear that you found the ordering process simple and easy to navigate, and that you were able to search for the items without any difficulty.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Customer Services
Western International Group (UK)
I HAVE NOW HAD SEVERAL THINGS FROM YOU…
I HAVE NOW HAD SEVERAL THINGS FROM YOU ..QUICK DELIVERY .GREAT QUALITY ITEMS ....GOOD ALL MROUND
G...GOOD
E...EVERY
E... EXELENT
P... PURCHASE
A...ARRIVES QUICKLY
S...SUPERB
6 mai 2026
Avis spontané
Réponse de Geepas UK
Dear James,
Thank you for your fantastic feedback and continued support.
We’re delighted to hear that you are happy with your recent purchases and that you consistently receive quick delivery and great quality items. We also really appreciate your creative way of describing your experience with us—it’s wonderful to see such positive engagement.
Your kind words mean a lot to us, and we truly value your support. We look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
20 bar expresso coffee machine
I bought a 20 bar expresso coffee machine more than a year ago it still intact and happy with the way it works
6 mai 2025
Avis spontané
Réponse de Geepas UK
Dear Akli,
Thank you for your feedback.
We’re delighted to hear that your espresso coffee machine is still working well and that you are happy with its performance and reliability. It’s great to know it continues to meet your expectations.
We truly appreciate your support and are glad you are satisfied with your purchase.
Kind regards,
Customer Services
Western International Group (UK)
ordered a kettle over 12 months ago…
ordered a kettle over 12 months ago which failed,but was replaced without question,but unfortunately that failed too(something to do with the switch!) and lo and behold that was also replaced without question,so you cant do better than that!
27 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Bernard,
Thank you for your feedback and for taking the time to share your experience.
We’re sorry to hear that you encountered issues with your kettle on more than one occasion, but we’re pleased that each time it was resolved promptly with a replacement. It’s great to know that you are satisfied with the level of support provided.
We truly appreciate your continued trust and support, and we’re always here should you need any further assistance.
Kind regards,
Customer Services
Western International Group (UK)
Really like the blender cheaper than…
Really like the blender cheaper than Tesco and other outlets plus free next day delivery.
28 avril 2026
Réponse de Geepas UK
Dear Farrukh,
Thank you for your kind feedback.
We’re really pleased to hear that you’re happy with your blender and that you found it at a better price, along with benefiting from the free next-day delivery service.
We truly appreciate your support and are glad you’re satisfied with your purchase.
Kind regards,
Customer Services
Western International Group (UK)
Best on the Market
Great Product. Took a chance as I had never heard of Geepas. Result great product better tha all the others I have used over he last 40 years. Good price as well
6 janvier 2026
Avis spontané
Réponse de Geepas UK
Dear Sam,
Thank you for your fantastic feedback.
We’re delighted to hear that you are very happy with the product and that it has exceeded your expectations. It’s especially great to know that it compares so positively with other products you have used over the years and that you find it good value for money.
We truly appreciate you taking the time to share your experience and thank you for your support.
Kind regards,
Customer Services
Western International Group (UK)
I have purchased Geepas Heavy Weight…
I have purchased Geepas Heavy Weight Iron Box, and its working good.
6 mai 2026
Avis spontané
Réponse de Geepas UK
Dear Chacko,
Thank you for your feedback.
We’re pleased to hear that your Geepas heavy weight iron box is working well and meeting your expectations. It’s great to know that you are satisfied with its performance and reliability for your everyday ironing needs.
We truly appreciate your support and are glad you are happy with your purchase.
Kind regards,
Customer Services
Western International Group (UK)
Good product for the price
Good product for the price , little noisy but overall good.
1 avril 2026
Avis spontané
Réponse de Geepas UK
Dear Rajesh,
Thank you for your feedback.
We’re glad to hear that you find the product good value for money. We appreciate your honest comment regarding the noise level and will ensure this is shared with the relevant team for review.
We’re pleased that overall you are satisfied with your purchase and thank you for your support.
Kind regards,
Customer Services
Western International Group (UK)
Réponse de Geepas UK
Dear Dave,
Thank you for your feedback.
We’re sorry to hear that the delivery took longer than expected. We understand how important timely delivery is and sincerely apologise for any inconvenience caused.
Please note that we do not operate our own in-house delivery service and therefore rely on third-party courier companies for deliveries. As a result, we do not have direct control over their day-to-day operations or delivery timelines. However, your feedback have been noted and will be shared with the relevant team for review.
If you require any further assistance, please feel free to contact us and we will be happy to help.
Kind regards,
Customer Services
Western International Group (UK)
Purchased a few items now for my cafe.
Purchased a few items now for my cafe.. Great quality and looks at a fantastic price.. Very fast dispatch and delivery time .. cannot fault and will be using in the future , Thanks
5 mars 2026
Avis spontané
Réponse de Geepas UK
Hello David,
Thank you for your kind feedback.
We’re delighted to hear that you’ve been happy with your recent purchases for your café and that you’re satisfied with the quality, pricing, and fast dispatch and delivery.
We truly appreciate your continued support and look forward to serving you again in the future.
Kind regards,
Customer Services
Western International Group (UK)
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