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Lisez les avis des autres

Noté 5 sur 5 étoiles

Incredible customer service. Placed an order and was kept updated throughout the entire process. Delivery was extremely quick, product is really good and I was getting responses from emails very quick... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really impressed with this company. Friendly and informative customer service on the phone. Air circulator fan in stock. Easy to order online. Next day delivery is an amazing service. Product arrived... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

If this company was running the country we would be a world leader again! Shocked /delighted that my Sunday night order was here by Tuesday lunchtime Well packaged but there was a small amount of... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Amazing customer service! Very happy with the fan, delivered the next day. Brilliant secure packaging. Highly recommended company who care about their customers. 5***** Thank you!!!

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur d'équipements hydroponiques

Écrit par l'entreprise

Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.


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4,9

Excellent

TrustScore 5 sur 5

691 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,9

Tous les avis

(691)

274 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great price, great service, great quality

I’ve ordered a number of different products from GHE direct and I’ve always been really pleased with the price, speed of delivery and quality.

28 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much, if only I could respond to reviews as quickly as we process your orders!

Noté 5 sur 5 étoiles

Good price plus available spare parts

Needed spare fixings and an additional layer for my vitopod propagator. Compared to other suppliers, good price. Also able to provide spare fixings which I couldn’t find elsewhere. This isn’t a cheap product so very pleased to get sorted.
Arrived safely next day (mind you, I’d have waited longer for lower delivery price!!)

23 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the review Lesley, glad you were able to source the parts you needed for your vitopod. With regards to a longer delivery window for a lower price - we find that parcels that have gone on a longer service seem to get 'kicked around' the depot for a few more days - something we don't want our parcels being subjected to - and the price was hardly any different.

Noté 5 sur 5 étoiles

I ordered one day and my propagator…

I ordered one day and my propagator arrived safely the next.
The service was excellent and I shall certainly order from them again

28 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the 5 stars Warren.

Noté 5 sur 5 étoiles

Good company to deal with

Good company to deal with. Very good delivery times even on bulky orders.

22 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks for the review David, sorry for late reply.

Noté 5 sur 5 étoiles

Great company to deal with

Great company to deal with. I bought the heated greenhouse mat bundle, not having used a heat mat before I phoned and asked for advice, they were very helpful, placed my order which arrived the next day! very well packed.
Delighted with the heat mat and will definitely use ghe direct again. Highly recommend.

11 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for your review Penelope, I'm glad my staff were able to advise you and I hope your plants are thanking you for keeping them warm in the greenhouse.

Noté 5 sur 5 étoiles

Pricing clear and competitive but more…

Pricing clear and competitive but more importantly to me is the clear and always met delivery times. It is so refreshing when a company does exactly what it says it will, well done and thanks.

20 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the review, we really appreciate it, even if it does take me a while to reply!

Noté 5 sur 5 étoiles

Great customer service

Bought a number of big plastic trays I needed for my new greenhouse - package came quickly but a couple were damaged in transit. I called GHE direct and they actually cared! They couldn’t have been more helpful - replacement trays came extremely quickly and there was no fuss or issue. A great experience and I would definitely recommend and use again.

14 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the review. Our packers take great care in trying to ensure your goods arrived undamaged, although sometimes damage can occur during transit - especially on the corners with the large plastic trays - we try our best to stop this from happening, but when it does, we will always replace for you, no fuss.

Noté 5 sur 5 étoiles

LED sun blaster grow lights

Got LED sun blaster grow lights. Arrived quickly and well packaged. The lights are excellent.

20 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

So glad you are pleased with the LED grow lights Jackie, happy propagating!

Noté 5 sur 5 étoiles

Hassle free!

I have used GHE because they had what I wanted at the right price, problem free service and delivery, what's not to like :)

22 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much Jason.

Noté 5 sur 5 étoiles

A very good company

Small mishap on my first order quickly resolved.
A nice family run business
Good value for money
E-mails answered promptly
Amazing next day delivery
Second order received next day too
My orchids are very happy - thank you

13 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

So glad to hear that your orchids are happy, and that you are too! glad to see we did not disappoint! Thanks so much for the 5 stars :)

Noté 5 sur 5 étoiles

Fast and friendly service

Fast and friendly service. Replaced an unavailable item with a better item and called within an hour of placing the order to ensure replacement was acceptable.

20 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks Paul for the 5 stars, we will always call you if there is any reason we cannot immediately fulfil an order - we are old fashioned like that - we like to speak to our customers!

Noté 4 sur 5 étoiles

Item arrived at second attempt by APC…

Item arrived at second attempt by APC no prior warning for the first attempt. My order was a replacement cover / lid for my heated propagator, It's a bit flimsy for the price and packaging paid £28.68, I will see how long lasts. The Cover does fit this is a plus. I think I will buy a new one next time.

19 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thank you for your review Michael, I see that you purchased an x-stream propagator lid to fit on your heated propagator. It can be very difficult to find a replacement lid to fit as all makes of propagators seem to be different sizes, so I'm glad you found one that fitted. I'm sorry you felt it was a little flimsy - that's how all the x-stream lids come, they are not a 'hard' plastic.

Noté 5 sur 5 étoiles

This was an easy purchase

This was an easy purchase. The product looked good on their website and at the right price. I needed a new heated mat to get some seeds started in the greenhouse. Delivery was very fast and efficient and product works very well. Good company and good product.

8 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much for the review Quentin, sorry for the delay in responding.

Noté 5 sur 5 étoiles

Everything came very well packaged

Everything came very well packaged. This company really makes an effort. Every single item was packed so well it would be hard to damage it even if you played football with it. Always quick and using the best carrier company.

10 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks so much Radoslaw, we take great pride in ensuring everything gets to you in tip top condition.

Noté 5 sur 5 étoiles

Great Service - thank you

Ordered an x stream propagator. Easy ordering process and it arrived very quickly, well packed and delivered by APC. First batch of cuttings is in and it is working well.

6 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

So pleased to hear first batch went in and working well, they are probably in the ground by the time I've responded! sorry for the delay!

Noté 5 sur 5 étoiles

Excellent Service

There was an initial issue with incorrect details relating to delivery on the website. Following an email, this was dealt with promptly, efficiently and in a friendly manner. My order was delivered the following day. Excellent service.

6 mars 2026
Avis spontané
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Réponse de ghedirect.co.uk

Thanks for the 5 stars Lyn, glad we were able to sort the issue out promptly.

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