I bought some GHE StringyThingys from another supplier and the canes supplied were not compatible. I enquired using the StringyThingy contact chat and the gentleman who responded was amazing.... Voir plus
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Incredible customer service. Placed an order and was kept updated throughout the entire process. Delivery was extremely quick, product is really good and I was getting responses from emails very quick... Voir plus
L'entreprise a répondu
Really impressed with this company. Friendly and informative customer service on the phone. Air circulator fan in stock. Easy to order online. Next day delivery is an amazing service. Product arrived... Voir plus
L'entreprise a répondu
If this company was running the country we would be a world leader again! Shocked /delighted that my Sunday night order was here by Tuesday lunchtime Well packaged but there was a small amount of... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.
Coordonnées de contact
Royaume-Uni
- ghedirect.co.uk
4,9
Excellent
695 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Can’t speak highly enough about this…
Can’t speak highly enough about this company. I had an issue with my order of a new propagation unit, courier only delivered part of the order. Helen called me first thing the day after the courier failed the delivery and had it sorted within 4 hrs. Great service and have ordered more products this week. Will continue to use this company.
22 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Mike, customer service is the most important thing to us, its not that you have a problem, its how the problems are sorted that make you stand out from the crowd. We hope we do just this.
I requested a Friday or Saturday…
I requested a Friday or Saturday delivery, my days off and the company happily obliged, with no fuss or excuses! Happy with delivery and product, very well packaged and good quality
20 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for the 5 stars, if we can help, we always will!
Amazing
Amazing. My order of 50L soil arrived intact and quicker than I expected.
20 février 2026
Avis spontané
Réponse de ghedirect.co.uk
So glad to hear this Ann, always good to exceed expectations :)
My first time using this company
My first time using this company. Goods arrived promptly and followed delivery instructions exactly. Happy with service and will use again.
18 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for your review Julia, we appreciate it and look forward to seeing more orders from you in the future.
A great experience
I had a great experience. My order was processed quickly, customer service was responsive and helpful, and delivery was fast. The heated propagator and light set were exactly as described. I'm very happy with my purchase and would gladly shop here again. Highly recommended.
15 janvier 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Lukas, i wish you happy propagation with your lovely new propagator and lights. Any issues, don't hesitate to call us.
Arrived on time as described
Arrived on time as described, great customer service on the phone!
19 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks Erannan, our customer service is the best! Its always much easier to talk to someone on the phone we feel.
Fantastic communication.
Value for money, great product. Very prompt delivery with great communication.
17 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for the 5 stars Sarah, we appreciate you taking the time to leave us great feedback.
Purchase was of very good quality and…
Purchase was of very good quality and the delivery was on time and as expected.
Would highly recommend.
18 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks for the 5 stars, glad to hear everything was as expected.
Great communication from customer…
Great communication from customer service welcoming as I'm a new shopper. I was happy with the price and super fast delivery.. A++++
12 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Teresa, we appreciate you taking the time to leave feedback.
ORCHID POTS
FOUND A VARIETY OF ORCHID POTS AT A REASONABLE PRICE ( THEY ARE EXPENSIVE IN GARDEN CENTRES ) AND HAD I BEEN IN WOULD HAVE GOT THEM THE VERY NEXT DAY. THEY DELIVERED THE NEXT WORKING DAY AFTER AND I AM VERY PLEASED WITH THE QUALITY AND SERVICE. I CAN HIGHLY RECOMMEND
16 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much for the review - don't forget we have a range of orchid feeds and compost should you need anymore.
Great product and arrived within 24…
Great product and arrived within 24 hours of ordering.
13 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Now that's what I call service Anne! Thanks for the 5 stars, we appreciate it.
Good price,. Great support.
Good price, lightning fast delivery, very helpful on phone. 5 stars all round.
16 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Jon, glad to hear we excelled on all levels.
Great product and fabulous customer…
Great product and fabulous customer service
10 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Norman, customer service is of the upmost importance to us so I'm glad to hear it continues to be fabulous.
Good prices and range of products
Good prices and range of products, delivered as expected, just need my green fingered skills to make it all work.
Thank you GHE 😄
14 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks Ian, lets hope those fingers are looking nice and green!
My first time growing
My first time growing, super helpful not just trying to sell me a product, very experienced and engaging. Lovely staff.
13 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Richard, don't forget you can call us at anytime for advice, always happy to help and ensure you get the most out your products.
I am confused
I am confused. I ordered two items. One arrived. GHE have evidence that they packaged both items and the delivery van said that the package was ok and photographic prove that it has been delivered. I am down £35.99 with no product! I will not use them again.
12 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Hi Rhian, sorry for the delay in responding, but I have been away and wanted to look into this on my return.
We are as confused as you - we sent you 2 products together in one mail bag. I have cctv of the bag being packed (which clearly shows both the box with the heat mat in it and the flat insulated mat) an image of the bag being left on your doorstep, still showing 2 products in the bag (the product you say is missing is clearly showing in the bag as it was boxed). However you say that when you opened the bag there was only the thin insulated mat, and that the bag had not been tampered with??? This is very confusing to us, as it is to you, as we can clearly see both products in the bag when on your doorstep, and you agreed that was your doorstep, but you assert the bag had not been tampered with by the time you opened it. Had the bag only had 1 product in it, it would have been completely flat (the image shows a box in it) and would have weighed significantly less than the weight on your delivery sticker, hence why we are so confused as to you saying it wasn't in there.
Just to clarify, you are asserting that there wasn't even a box in the bag?
I acknowledge your disappointment with us, however we were unable on this occasion to replace the product free of charge as the goods were shown to have been delivered and left as per your instructions.
Five stars from me
Five stars from me, great communication rang me to check order would’ve been next day delivery but ordered on Saturday so came on Monday will definitely order again 👍
9 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Nathan, we like to ensure our customers always have the latest info.
Brilliant service
Brilliant service, rapid delivery which is hard to come by.
My ph pen broke, ordered a replacement at lunchtime and by the following lunch time the new one was there. You dont get that with the other companies we all know that.
5 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks so much Ryan, glad we were able to get a replacement out so quickly for you.
Speedy delivery
Ordered spares for a Vitapod prompt service and speedy delivery.
2 février 2026
Avis spontané
Réponse de ghedirect.co.uk
Thanks for the 5 stars Les
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