Glassworks London Avis 

Yesterday I was worried that my order was not going to be delivered. But within one hour of posting my review their customer service team reached out to me and explained the issue. All sorted and received. Thank you. My only advice is keep the customer updated on supply issues.

I bought an item online on 29/11/25 as a Christmas present for my daughter. I had to compete an online return request to return the item (I believe I did this on 3/1) and received a response to say the item had to be received by them by 12/1/26.

I checked on the 12/1, they received the item on 7/1 so on 13/1 I emailed to see how the refund was coming along to be told that they would only give me store credit as it was received after the 30 days return period. I queried this as I'd been told 12/1 and also did they not give extended returns for Christmas purchases!? The response I received was 'ABOUT two weeks' - what kind if extended return period is that??!! But, as 12/1 was exactly 2 weeks after the statutory 30 days and they had received the parcel in that timeframe I again asked for the refund...

The next email advised me that the extended Christmas returns period kicked in for orders from 3/12 onwards. I have never been caught out like this before, I do most of my shopping online and my girls always have gifts they want to return and I usually start my shopping mid November. But again, when requesting the return I was advised they had to have the parcel back by 12/1.

I will definitely avoid buying from them in the future. If their returns period is 30 days and I bought before the extended Christmas returns started why did I get told they had to have the item by 12/1? And what kind of extended return period is 'about 2 weeks'?

Really good quality and good design, comfortable and good value

Easy on line shopping process. Good communication re; order / shipping status. Arrived today / happy wife!

Fabulous design and quality but the sizes come up very small -a shame

Wish I could review the actual items I ordered, but I’m still waiting on them to arrive. I placed an order 10 days ago for the PVC tote and a scarf, and it still hasn’t shipped. I normally wouldn’t be that troubled by the delay, but I ordered it in advance specifically so it would arrive for Christmas. Now it’s seeming really unlikely it will arrive on time, which is incredibly disappointing. Reached out to Customer Service yesterday and haven’t yet heard back. I know it’s a busy time with the holiday and all, but they should really at the very least be able to respond and give me an update on my order - I have no idea if I should cancel my order and scramble for a back up, or cross my fingers and hope it arrives. Unfortunately, that’s seeming less and less likely at this point.

Bought a jumper, after one wash a hole in the collar started to appear. Seems like a stitch has broken and fraying away. Took it to the shop and showed it to the young lady there. She called the head office in front of us and explained the situation whose answer was that as it’s over 28 days nothing can be done. My argument is that, if the garment is faulty which it clearly is, no garment should come apart after one wash then it’s regardless 28 days or not. I explained that it was bought in September but only worn in November. I think it disgraceful that Glassworks refused to take responsibility for faulty goods. I won’t be shopping there again!

The article was supposed to be here with 3-5 days and it has been over two weeks once the order was made. No updates have been prohibited. Very poor service.

Wanted to return a damaged item, having worn it once, and told speak to their customer services. Flatly refused to help. Didn’t know their head office address or. Phone number. ONLY EMAIL. What a crap company and customer relations.

Gorgeous socks, good value, and delivered promptly. I love the range of designs and colours - AND the fact the socks (especially the classic ribbed) are gentle on my ankles!

Great products especially the socks. Fast and reliable delivery

Bought some wonderful woollen socks. Great choice and great quality.

Fantastic customer service!
I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them by Royal Mail, they not only re-sent it to me free of charge, they kept me updated throughout and ensured my package was eventually safely received. If I could give more than 5 stars, I would! One very happy customer

Great product, good price and great customer service-acknowledged my request for a forgotten discount I was entitled to use. They just refunded me the difference: so prompt and efficient.

This dress is beautiful and arrived well packaged and uncreased.
I do not know if this is a retro design, but it takes me back to the late 70s when I was growing up and the lovely styles and prints that were available then.
The dress is very well made and fits perfectly. It is labelled S/M and I am a size 12 at present due to biscuits!
I was not happy with Royal Mail because they do not follow instructions and are unreliable these days compared to Evri. I would have preferred not to have the item requiring a signature because I found it hard to be in at the appropriate times. Royal Mail claimed to have been to my house when they had been nowhere near, and I had been waiting in for them. The dog had not barked so they had definitely not been. They are unreliable and do not stick to schedules. If they had been, as the email stated, there would have been a card put through the door. I would suggest a more reliable carrier this is not my first negative experience with Royal Mail.

Clothes are amazing and I love the company. But the return details aren’t included in the post from the online order. I’ve emailed the company and it took a little while to hear back. You have to have an account to request a return. So a bit of a faff. However someone from customer service called me, apologised and I received the details for the return and the money reimbursed very quickly.

The selection of items in store was amazing and high quality without the sticker shock! The staff was helpful and kind as well!

Good product excellent efficient service !!

Great quality clothing, quick delivery & recyclable packaging. Really enjoy shopping at Glassworks!

Loved my socks. Great style and quality