Globe Life Avis 

The representatives at Globe Life are always helpful, informative and refreshingly cheerful! It is a pleasure dealing with them every time I call.

I am filing a complaint regarding the poor customer service and lack of response from Globe Life.

On April 2, 2026, I contacted Globe Life in writing to request specific information regarding the cash surrender value of my life insurance policy and the potential tax consequences of surrendering it. Before making any financial decision, I requested the following information:

• My cost basis or total premiums paid into the policy
• The taxable amount if I surrender the policy
• The tax implications of a full surrender
• A detailed breakdown of the cash surrender value

I made it clear that I was not authorizing surrender of the policy. I was only requesting information so that I could make an informed decision.

Despite my written request, Globe Life failed to provide the information I requested. Instead, I received a generic response that did not answer my questions. I then followed up again, but as of today I still have not received the specific information requested.

In addition, I have experienced difficulty reaching anyone who is knowledgeable and able to assist me. I believe Globe Life has failed to provide reasonable customer service and has not fulfilled its obligation to provide policy information to a policyholder upon request.

I am requesting that Globe Life promptly provide:

1. The total amount of premiums I have paid into the policy
2. The cost basis of the policy
3. The current cash surrender value
4. The taxable portion, if any, of the surrender value
5. A written explanation of any tax consequences related to surrendering the policy

I would appreciate the Better Business Bureau’s assistance in obtaining a complete and timely response from Globe Life.

Amezing products

I could not convince them to update my Beneficiary information on the Lost Policy Certificate that is used when the main policy is lost. She said that they could not update that information, even though they have access and control of their database. How ridiculous.

In their response to my complaint they gave me a link back to their website but no one to speak with about the issue. I guess we are back to, well we responded but we never heard back from you, type of a situation. Oh well, if you don't want to resolve this customer issue, then don't bother me again. I will continue to pay my $379.00 monthly premiums and hope that in the end my beneficiaries receive the benefits without a hassle.

Great customer service.

A nice agent helped me with my claim. I appreciate the information received from the agent.

Customer service was a big help. I had trouble getting into my account, since the website had changed and I needed to set up my account. She helped me on how to format the account numbers, and how to add one account that was charging monthly and walked me thru on how to change it to annual payment. Very knowledgeable and helpful. Appreciated it very much.

The person I talked to was very knowledgeable and took care of what I needed

I have 3 Policys with them for over 20 years, and I have always recived Great customer service fot all the staff.
This is a Great Company,, Hat's off to the whole staff.

Trying to surrender a policy and have had 3 conversations on the phone with different customer service representatives. They were very nice but I gave them all the same information and still told I needed to send a "letter of surrender". When they answer the phone they say its being recorded so why can't they see the information from previous conversations? Seems this process shouldn't be so complicated. Is my information safe???

I had 4 policys with Globe Ins. for my grandchildren and have had them for 20 yrs. I just stopped paying on them. Six months past and they sent me a bill showing where it was a loan for my policies and they had taken the money out plus interest of the money that you can cash your policys in, if they are old enough. So I cancel my policys and cashed them in.

A terrible customer service agent. This girl kept bugging me about keeping an account that I already decided to close before I placed the call. After wasting more than 30 minutes on the phone with her she pretentiously told me that she had closed the account. After 24 hours the account is still saying "Active, next payment in 20 days". Can you imagine that.

The representative was so very kind and professional. He listened to my concerns and addressed them quickly. I wish I could get a representative like him in all my calls to different companies.He went outside of the box to Help me.

Reporting them to NAIC as well, but this company is a scam. Our grandfather recently passed and had life insurance policies for his children and grandchildren. Globe REFUSED to stop taking payment from his bank account even after receiving his death certificate and will not allow the policies to be canceled. Ridiculous

Yes I've been with global life for many years lately I've been paying my premium on time and I don't know what's going on but they collect the money from the bank but they keep saying my premium is not paying this is the third time that's happening to me they even close the mic and my I'll come and I have to reopen it because this is an issue I don't think they fix this issue causse I restore restore my policy keep paying but I still having the same issue I don't understand why I would gladly find want to find out what's going on why I keep having this issue

The representative was very helpful about the forms to sign. I was impressed, also, about the attention to HIPAA privacy compliance.

My customer service rep lady was amazing she was just super amazing they're always so good to me with Globe Life I really appreciate it I've been with them for 15 years now and I have not had a bad experience to date

You never told me that whole life ment I pay untill my children are dead or 100 years old!!! What a deception!!

This was the third time dealing with Global but I was able to get what I needed done. This interaction was better than the first two. I was frustrated when I called but calmed down because everything went smoothly.

Glenda Walker

Ms. Lucy is who took my call and she was very professional and great customer service making a payment. It was nice talking to an actual person.