Globe Life Avis 

This was my first time having to ever contact Globe Life. It was easy, fast & simple. The representatives (Bethany & I think Anitra) I spoke with were very professional & spoke very good English. They resolved my issue & I couldn't be happier.
Thank you!

I had to call them twice to give them new debit card info due to expiration date, expired 4/26. Globe said they couldn't accept the automatic April payment due to the expiration date (even though the bank AND other automatic payments worked fine). I paid April's payment directly to them. When the new debit card came, I called to give them the new information. 1 week later I received an invoice. I then called again to give them new card information and was told they didn't show that I gave them the new card information. So I gave it to them again. How can the original card work EVERYWHERE else but not with them? Frustrating because it took 2 phone calls, both of which took 30 minutes to get a hold of them.

If is was not for all of the paper mailing sent to the house, killing trees (🤣) it would be a 5.

I’m not sure who I spoke with but she was very helpful and friendly. Very knowledgeable and a pleasant attitude. Loved my experience.

Definitely was a good experience. Y’all did exceptionally great. Couldn’t ask for a better experience

My question wasn't answered. I did get a response but it didn't help. I kept trying online on my own and finally what I was trying to do worked.

The representative that took my call when I called to make a claim was very knowledgeable and professional on the call the entire time. Also, sent condolences to my family as well that's the type of professionalism that take company's above and beyond.

I was able to talk to a person that helped me set up auto pay. Now I don’t have to deal with the website which is not very user friendly. I have 8 policies. I get 8 bills in the mail - lots of cost there and lots of paper. These bills all coming to the same address need to be consolidated.

Rep was extremely helpful and patient, even though we still couldn’t get website phone app to send a verification email to to me. I.T. Department, are you listening ???!

Personnel very friendly. Answered all questions instantly. Took time to explain to me their app. Treated me with respect. Thank you for making this a good experience

Young man on phone helped me with my issues that I was having for months trying get info straight w other calls to company not understanding he was pro his name something j .thank u again Pamela curtis

In 2024/2025 I wasn't given correct information on filing a claim; however on 4/13/26 I spoke with a claims representative who was kind and compassionate in explaining what needed to be done. Thank you Robin and Nafateria; ,

I was hacked and needed assistance.

My experience was great!! The representative was knowledgeable and helpful. Keep up the good work!

Great customer service! I have a few policies with globe life. Very pleased with customer service over last several years

Horrible company. Instead of explaining policies that better fits you. Years paying for term life insurance. Previous agent I spoke to was very helpful saying why they didn’t offer you whole life. Can’t convert to whole life with money I’ve already put into the term life. Will take my business elsewhere. It’s all about money with this company

The girl I talk to was very knowledgeable and solved my problem immediately. In the past it's not been so great. But this time I was extremely satisfied.

The Agent was very helpful and took care of a problem I had setting up auto pay. Sorry I don’t remember her name but she was very courteous and resolved my issue

The representatives at Globe Life are always helpful, informative and refreshingly cheerful! It is a pleasure dealing with them every time I call.

I am filing a complaint regarding the poor customer service and lack of response from Globe Life.

On April 2, 2026, I contacted Globe Life in writing to request specific information regarding the cash surrender value of my life insurance policy and the potential tax consequences of surrendering it. Before making any financial decision, I requested the following information:

• My cost basis or total premiums paid into the policy
• The taxable amount if I surrender the policy
• The tax implications of a full surrender
• A detailed breakdown of the cash surrender value

I made it clear that I was not authorizing surrender of the policy. I was only requesting information so that I could make an informed decision.

Despite my written request, Globe Life failed to provide the information I requested. Instead, I received a generic response that did not answer my questions. I then followed up again, but as of today I still have not received the specific information requested.

In addition, I have experienced difficulty reaching anyone who is knowledgeable and able to assist me. I believe Globe Life has failed to provide reasonable customer service and has not fulfilled its obligation to provide policy information to a policyholder upon request.

I am requesting that Globe Life promptly provide:

1. The total amount of premiums I have paid into the policy
2. The cost basis of the policy
3. The current cash surrender value
4. The taxable portion, if any, of the surrender value
5. A written explanation of any tax consequences related to surrendering the policy

I would appreciate the Better Business Bureau’s assistance in obtaining a complete and timely response from Globe Life.