Ken P arrived early for the appointment to look at our hisense american fridge freezer. Carefully took apart to get inside and check the components as required. Had a nice chat with him as well.... Voir plus
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Lisez les avis des autres
Adam was absolutely fantastic. I bought a brand new tumbler dryer and was under the assumption that it needed to be plumbed in. Adam gave me a quote but then in an example of fantastic customer servic... Voir plus
L'entreprise a répondu
Tom was brilliant!! I called about my fridge which needs repairing. Tom is very knowledgeable and so helpful! I am now having my fridge repaired a time which suits me, Tom also suggested a sch... Voir plus
L'entreprise a répondu
Kristopher B from Go Assist. What a pleasure to have this outstanding engineer in my home today. He was punctual, polite, incredibly knowledgeable, worked in a very clean & tidy manner & f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Go Assist we provide a one-stop solution for homeowners and landlords, offering services regarding appliances, plumbing, electrical, boilers, locksmiths and pest control. Whether your domestic appliance is faulty, boiler has broken down, fuse box has tripped, or tap is leaking – you have come to the right place. We provide quality repairs for home breakdowns from a team of reliable, vetted engineers. We will always aim to get out to you the same day, boasting an impressive engineer response time and first-time fix rate.
Coordonnées de contact
Royaume-Uni
- go-assist.co.uk
4,2
Bien
27 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
To be able to speak to a person who…
To be able to speak to a person who fully understands what I was looking for and needed is paramount. Matilda was excellent- professional but still personable
18 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, Ann. We’re glad Matilda provided such helpful service. Your comments matter to us.
The Go Assist Team
Natalie was excellent
Natalie was excellent. professional and thorough. Thank you for booking my repair
18 septembre 2026
Réponse de Go Assist
Thank you, Richard. We’re glad Natalie provided such helpful service. We’re grateful you took the time to leave a review.
The Go Assist Team
Réponse de Go Assist
Thanks Sandra. It’s lovely to see Adam recognised for their help. Hearing about your experience means a lot to us.
The Go Assist Team
Réponse de Go Assist
Thanks Georgia. We’re glad the process was straightforward. We’re glad you chose to share this with us.
The Go Assist Team
Anthony detected the problem quickly…
Anthony detected the problem quickly ordered the parts but they did take longer than expect to arrive when parts came Anthony fixed the problem quickly
18 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, Linda. It’s good to hear everything was handled promptly. The team will be pleased to read your comments.
The Go Assist Team
Dishwasher repair
Arrived at time arranged. Checked over dishwasher and wiring. Decided the fault and rectified it quickly and without any fuss. The engineer was friendly and polite
18 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know. We’re pleased the engineer was able to help. We’re glad you chose to share this with us.
The Go Assist Team
David turned up on time and carried out…
David turned up on time and carried out an efficient and timely test of the faulty cooker hood. Unit tested ok. Fault was electric switch.
18 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Jim. We’re pleased everything went well. Your feedback means a great deal to the team.
The Go Assist Team
I was expecting someone to arrive…
I was expecting someone to arrive within 2 working days as I have a washing machine full of water which left standing for six days will lead to bacterial growth and mould in my machine. I booked yesterday and expected someone to arrive today but have been told no one will arrive until Tuesday! There is no way I can drain the water and I feel let down and stuck.
17 septembre 2026
Réponse de Go Assist
Thank you for taking the time to leave your review. We're sorry that we weren't able to attend as quickly as you were hoping.
We completely understand how frustrating it is to have a washing machine full of water and be concerned about leaving it for several days. We always strive to offer appointments within two working days where possible, but unfortunately this isn't always achievable due to engineer availability.
Our team also offered you the option to cancel your booking if you were able to arrange for another company to attend sooner, as we didn't want you to feel tied into waiting for us.
We're sorry that your experience didn't meet your expectations, and we appreciate your feedback.
Kind regards
Go Assist
Waste of 159£ money,engineer came…
Waste of 159£ money,engineer came ,spent 5min said I couldn't fix and will send another engineer to fix freezer compressor.
Next day email came to shop new appliances. All scam.
I have spoken with thier customer services and they said they cannot refund.
17 septembre 2026
Avis spontané
Réponse de Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding call-out fees, diagnostic accuracy, and unexpected repair cancellations very seriously. We completely understand your anger and frustration at paying £159 for your visit, being promised a second engineer to repair your freezer's compressor, and then receiving an email advising you to shop for a new appliance instead.
We want to look into your booking and review how your visit and follow-up communication were handled, but we are currently unable to locate your details on our system from this review alone.
We previously sent a request for your information, but if you have not seen our message, please contact our team directly with your booking reference, full name, or postcode so our customer care team can locate your file and assist you.
Kind regards,
Lucas
Well I csiighned up with goo as it just…
Well I csiighned up with goo as it just before the last bank Holliday I spoke with a person called Simon who gave me the wrong details of how your firm work I paid £90&£12 99on that day an enginere came and told me there was nothing wrong with it as I had pressed a time delay button in he was there all of 5minuits and it is still the same ,phoned up again today &apparently they said it was a blocked pump &to have someone come out again it would cost me another £119 again this Adam didn’t tell me this he just told me for £12 99 amount it would cover all my appliances in my kitchen so I was miss told but wuick to take the money I am not happy with this &will be leaving your company as I was miss led by Adam
27 août 2026
Réponse de Go Assist
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with your experience.
We have reviewed your account, and during the initial visit, the engineer identified that the appliance's delay timer had been activated and also cleaned the drain pump as part of the assessment.
We're sorry that this wasn't the outcome you were hoping for. As the original visit did not identify a repairable fault requiring a return visit, it did not qualify for a recall under our policy.
We also understand that you chose the discounted call-out option at the time of booking. We appreciate your feedback regarding how the membership was explained, and we're sorry that your experience did not meet your expectations.
Kind regards
Go Assist
Nobody turned up
Nobody turned up, day off work, disgusting service do not recommend.
17 septembre 2026
Avis spontané
Réponse de Go Assist
Hello, thank you for sharing your feedback with us.
We take concerns regarding missed appointments, lost personal time, and poor reliability very seriously. We completely understand your anger and deep disappointment at taking a day off work only for no engineer to attend, and we sincerely apologise for the inconvenience and frustration this caused.
We acknowledge that an engineer missed your scheduled appointment, which is unacceptable. A member of our team has called you directly and processed a full refund for your payment.
Your feedback regarding engineer attendance and booking fulfilment has been formally logged for internal review to hold our contractors accountable and prevent this from happening again.
Kind regards,
Lucas
Natalie was very helpful and sorted us…
Natalie was very helpful and sorted us out with what we needed.
17 septembre 2026
Avis spontané
Réponse de Go Assist
We appreciate your review. We’re glad Natalie provided such helpful service. We’re pleased you chose to tell us how things went.
The Go Assist Team
Matilda was clear spoken
Matilda was clear spoken, wasn’t pushy about spending more for additional services, answered any queries I had and explained fully what I was signing up for. Pleasant experience :)
17 septembre 2026
Avis spontané
Jason was very helpful and explained…
Jason was very helpful and explained everything to me
17 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, Michelle. We’re pleased Jason was able to help. We’re pleased you chose to tell us how things went.
The Go Assist Team
Yet another negative experience.
Once again a negative experience with this Company; as has been the case with virtually all my interactions. I have been serially unsuccessful in gaining a response (other than via Trustpilot Reviews), which did not resolve the issue. On this occasion I made contact regarding a repeat fault following a repair around only 10 months ago. I was advised that no guarantee applied to the original work as I had not elected to pay additional costs for "membership". This consolidates my previous very low opinion of this organisation.
15 septembre 2026
Avis spontané
Réponse de Go Assist
We take concerns regarding communication history, guarantee coverage terms, and recurring appliance faults seriously. We understand your disappointment and ongoing frustration at experiencing a repeat issue 10 months after an initial repair, and at feeling that support is only accessible by posting public reviews.
We acknowledge that extended guarantee terms and continuous protection options are linked to active membership plans, which can leave non-membership repairs outside of extended coverage windows. However, we apologise for the dissatisfaction and poor impression this policy and your past interactions have caused.
Your feedback regarding guarantee policy clarity, customer service response channels, and membership requirements has been formally logged for internal review to help improve our service delivery and support accessibility.
Kind regards,
Lucas
Cooker repair
Everything was explained clearly and any questions that I asked were answered. So far I am pleased with my experience with Go Assist
17 septembre 2026
Réponse de Go Assist
Thanks Jenny. We’re pleased the repair was sorted. Hearing about your experience means a lot to us.
The Go Assist Team
Sasha dealt with all items…
Sasha dealt with all items discussed,very clearly and in a polite manner.
17 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for writing to us, Michael. It’s good to hear the service was helpful. We value the time you took to write this.
The Go Assist Team
MATT
MATT, WAS VERY HELPFUL, ANSWERED ALL MY QUERIES, AND SORTED OUT MY SERVICE APPOINMENT.
17 septembre 2026
Avis spontané
Réponse de Go Assist
Thank you for sharing this, Brian. It’s good to hear the service was helpful. It’s always helpful to hear from our customers.
The Go Assist Team
The billing process is all wrong with…
The billing process is all wrong with out seeing the problem first here 10 minutes said it wasn’t fixable that’s a waste of money but good outcome for them wouldn’t recommend.
17 septembre 2026
Réponse de Go Assist
Thank you for taking the time to leave your review.
We're sorry to hear that you were disappointed with the outcome of your repair. We understand that it can be frustrating when an engineer is able to identify that an appliance isn't repairable after a relatively short assessment.
We've reviewed the engineer's report, which recorded that the compressor was running hot and there were visible signs consistent with refrigerant leakage from the surrounding pipework. Based on those findings, the recommendation was that the appliance was beyond economical repair.
We're sorry that this wasn't the outcome you were hoping for, and we appreciate you taking the time to share your feedback.
Kind regards
Go Assist
Chris was a very knowledgeable guy very…
Chris was a very knowledgeable guy very polite very helpful and hopefully now as a result of his efforts I’ll get an equally good repair man to come out and repair my fridge!
17 septembre 2026
Avis spontané
Réponse de Go Assist
Thanks for letting us know, David. It’s lovely to see Chris recognised for their help. We really value you sharing your experience.
The Go Assist Team
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