Go Assist Avis 

Still awaiting a response from this shambolic company who take your money fast enough!! Responding to my complaint isn’t one of their priorities. Whatever you do don’t use this company if you value your hard earned money

My response to go assists reply
And like I’ve already said you have not responded to my complaint despite what your records say.

You have not answered any of my questions eg when did we agree to us not having a cooling off period, and provide the evidence, also we requested digital copies of all phone calls with you and these haven’t been provided!

The problem was addressed immediately and arrangements put in place for an engineer to come to us as soon as possible. The engineer was friendly and helpful, and explained any areas where I was unsure.
Overall, a very satisfactory experience and would recommend to others.

Dreadful experience with this company. Engineer called and could not get back of washing machine off and had to borrow tool from us but still could not budge it. Said it needed a sensor at a cost of £84 but later saw it on Samsum approved parts for just £34. Waited a week after part came in for engineer to return but there was nothing wrong with sensor so engineer then said it was the control board. Estimate for that part was £227 but again checked price online and it was £118 so declined their estimate. Therefore after over three weeks wait we still had a machine not working. Managed a refund of half the call out after complaining that there was no labour plus £80 for incorrect part but not best pleased that we did not get a full refund for their shoddy workmanship, long wait and overcharging for parts which still resulted in a non repair.

Wrong parts ordered repair not completed want me to pay again for correct parts

On the second visit the dishwasher was repaired. The first visit failed to fix the fault.

Be careful of this company. Once you use them they sign you up for an annual membership of £89+. This is taken automatically and you probably do not even know you have agreed to it. It is a complete scam avoid at all costs. Luckily my bank picked up on it and refused the payment. UPDATE. As of today they are still trying to get my money. Complete sharlatons.

The ice dispenser in our freezer wasn't working. GoAssist charged me £100 up front. Two engineers came and took photos. GoAssist later informed us a replacement ice making unit would cost £200. Meanwhile my son in law took a look at the dispensing mechanism and found it had frozen up because we hadn't extracted any ice for a while. It took him less than two minutes to free it up, which was good for us, less so for GoAssist. Won't be using them again.

Not helpful. Did not repair my dishwasher but took my payment.

My washing machineHotpoint was over 12 years old. I told them exactly what the fault was. Surprise surprise when the engineer came out said part was obsolete therefore lost my £149.00 call out fee. This practice of taking the whole amount is not right. So I was £149.00 out of pocket and had to buy a new machine which I was offered £40.00 off (big deal). Would not recommend This company to anyone.

They refused to investigate and did not fix the issue. I paid for a repair with a guarantee and they refused to come back out it saying it only covered a single return despite the technician not doing any repairs (per their records). They have continued to try to charge me for membership despite us agreeing no membership and I’ve had to have my card frozen and replaced to clear their charge that the bank flagged - correctly- as fraudulent

Had a lovely young man Tom help on the phone. As I am partially deaf he was very patient when I need him to repeat things. Easy to book engineer.

Adam looked after me exceptionally well, very polite and helpful.

The lovely people that I talked to on the phone, they were fabulous, both Natalie and Alfie

Absolute shite would never use you again still have no cooker that works no contact number where you can speak to someone will never recommend trust pilot you are a con

Lewis was awesome. Clear with the information I needed, straight up with options and no flaffing around. Just what I needed in an emergency. Thank you Lewis for doing an awesome job. You are greatly appreciated 👏

Still waiting for the parts since July

If I could give 0 stars, I would.

I signed up to Go Assist's subscription package at £12.99 per month, expecting professional support and honest diagnostics. What I received instead was an expensive, frustrating experience that left my household out of pocket and my washing machine no closer to being fixed.

The issue was straightforward: the washing machine was leaving clothes soaking wet at the end of the cycle and not spinning properly.

An engineer attended the first visit, spent less than 20 minutes at my property, and assured me that the machine simply needed "balancing". I was told everything should now be fine. For this brief visit, I was charged over £109.

Unsurprisingly, the problem continued exactly as before.

After further chasing, the engineer reluctantly returned several days later. This time, the visit lasted around 10 minutes before I was informed that the machine supposedly needed three replacement parts, including a new circuit board and drum. The quote? More than £600.

What I find astonishing is that none of these major faults were identified during the first inspection. Apparently, a machine that only needed balancing one week suddenly required hundreds of pounds worth of major components the next. Draw your own conclusions.

Needless to say, I declined the repair quote and requested cancellation of both the membership and direct debit.

That's when things became even worse.

Rather than simply accepting the cancellation request, Go Assist refused to cancel the membership unless I paid a £50 cancellation fee. I was told that payments would continue to be collected and that the matter could be escalated if I did not pay. I ultimately had to contact my bank directly to prevent any further payments from being taken.

During this ordeal I spoke with Michael, Josh and Jake, none of whom resolved the situation to my satisfaction.

The end result?

Over £109 spent.
A washing machine that still wasn't fixed.
A repair quote exceeding £600.
Time wasted chasing responses.
Additional effort required to stop payments.
One extremely angry customer.

As someone based in Sheffield, I can honestly say this has been one of the most disappointing experiences I've had with a home repair company. Instead of receiving expert assistance, I felt like I had paid for a superficial diagnosis followed by an eye-watering repair quote and a battle to cancel the service.

I cannot recommend Go Assist. Based on my experience, I would strongly advise others to think very carefully before signing up to any membership, repair plan or call-out service with this company.

Avoid. Avoid. Avoid.

Response to message sent on 24th September 2026:

Hello Lucas,

Thank you for your response.

I am happy to provide my booking reference, full name (Kulveer Sangha) and postcode (S35 9ZS) directly so that my account can be located and reviewed.

That said, I was disappointed by the nature of the reply. It appears to be a generic summary of the points I had already raised, rather than a considered response to a customer who has experienced significant inconvenience and expense. Whether AI-generated or template-based, the response lacks the personal engagement, empathy and ownership I would have expected given the circumstances.

The concerns remain unchanged:

• I paid £109 for an initial visit that failed to identify or resolve the fault.
• I was then presented with a repair quotation exceeding £600, which appeared wholly uneconomical for the appliance concerned.
• After losing confidence in the service, I was charged a £50 cancellation fee to end the membership.
• Considerable time and effort were spent pursuing a resolution without any meaningful outcome.

I am therefore looking for more than an acknowledgement of my complaint. I would welcome a thorough review of the case, an explanation of how these outcomes are considered reasonable, and details of any steps Go Assist intends to take to resolve the matter.

I look forward to your response once you have reviewed the account details.

Kind regards,

Jin Sangha