Grace Removals Group - Albany Avis 

63
TrustScore 5 sur 5

4,8

548 Albany Highway, 6330 Milpera, WA, AU


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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had Grace Removals back to unpack my shed. They did such an amazing job the previous week trying to unpack my stuff which wasn’t easy as I have a small home. Again the boys (men) worked hard... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Albany team has good customer service and communications. Friendly and helpful. Perth team, can’t say the same, I’m afraid. Delivery weeks late and no communications from them unless I jump up and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We were moving to a new home the team who shifted us were excellent. Careful with all our things and very cheerful.

L'entreprise a répondu

Noté 4 sur 5 étoiles

Packing was a bit rough with breakages of glass and picture frames from being put in boxes with no wrapping however, pots and pans that wouldn’t break were wrapped - perhaps a little training could be... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Déménageur
  2. Service logistique
  3. Service d'envoi

Écrit par l'entreprise

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Coordonnées de contact

  • 548 Albany Highway, 6330, Milpera, WA, Australie

  • 1300725991

4,8

Excellent

TrustScore 5 sur 5

63 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(63)

335 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

It was only a small job but the two…

It was only a small job but the two people who came were polite and responsive to our needs on the spot.

13 février 2024
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Michael,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Great moving company.

Timely, efficient, and dependable. I have shipped across the pond numerous times with Grace Brothers and have never been disappointed. Highly recommend them.

19 octobre 2023
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Denise,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Care and patience

Dean Harper and Jaime Keys were patient and careful in their planning and the collection of the furniture and paintings.

20 juillet 2023
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Tom,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Grace Removals worked with us through…

Grace Removals worked with us through some timing issues of settlement and vacating houses. We appreciated the cooperative effort.

28 juin 2023
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Bill,

Thank you for rating us. We appreciate your feedback.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Very professional service

Very professional service - everything was planned and executed well. Thank you.

29 juin 2023
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Valued Customer,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Respond quickly to emails.

Respond quickly to emails.
Price very fair in comparison.
Saw it thru to the end in a friendly professional way.
My household effects arrived in good time in the good condition.

27 avril 2023
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Sophia,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

I use Grace for my moves.

Everything was as planned and the removal it’s were courteous and professional.

16 février 2023
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Newton,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Noté 4 sur 5 étoiles

Easy and stress free move

The Albany crew were great to deal with. They let us know when they would be coming and got on with the job. They were super quick and efficient when packing up our house and delivery on the other end in Perth was seamless and stress free. Would be more than happy to use Grace Albany again if required.

18 décembre 2022
Avis spontané
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Réponse de Grace Removals Group - Albany

Dear Molly,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Would use again from Albany

Grace were great with their communications. The two men, Tom and James from Albany were very profession and thorough. They made sure everything was packed safely and kept me involved in the process the entire time. Would use again.

19 janvier 2023
Avis spontané
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Réponse de Grace Removals Group - Albany

Dear Carissa,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

James Smith

James Smith, Tom, Dean and Gustav attended my uplift in Perth and were amazing. They worked efficiently in the hot weather and long hours.
All of them were polite and friendly and took care with my furniture and household items.

8 janvier 2023
Avis spontané
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Réponse de Grace Removals Group - Albany

Dear Jeanette,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Highly efficient and professional

We received our original schedule to have a prepack day 1, load up day 2 and deliver day 3. Unfortunately, that wouldn't work for us due to a number of reasons. Therefore, I phoned Albany Grace and Dean was extremely helpful and understanding, taking it down to remove and deliver on day 2. The guys arrived day 1 and were extremely professional and efficient. We were very impressed with their care and speed of pre-pack/pre-upload. The next morning, they arrived right on scheduled and had the remaining items that we'd needed overnight uploaded and on the road in under 2 hours. Upon arrival to our new home, they'd picked up a third member of their team and had everything offloaded in about 2 hours. So quick and efficient! They really made our relocation less stressful. Thank you so much, team Albany! Will definitely use again.

9 janvier 2023
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Tammi,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Above and Beyond

After purchasing a house in Perth and getting approval for a corporate move, l was given a potential date three weeks in the future for a move. I requested an earlier date if possible. The fantastic team at Albany were able to reschedule and said there was an opening the next morning. As you could imagine all 'hell' broke loose preparing for the move.
I was not ready the next morning when James and Tom arrived, but l was so thankful that they were not fazed. They went about their job with humour, care and were so willing to help me get things sorted out. Well done fellas, a credit to the company. Also thanks to the other crew that arrived and pitched in, led by Darryl.
Im now sitting on my back patio in the new house, not fully unpacked but happy that l have arrived.

5 janvier 2023
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Mark,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Excellent service as always

Excellent service as always. I’ve used Grace Removals several times and have always found them to be efficient and refreshingly polite and considerate. It’s a pleasant experience dealing with both the management and staff.

27 décembre 2022
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Stuart,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

careful and simple

Easy to navigate and organise. Great level of care taken with items. Efficient delivery and pick up.

14 décembre 2022
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Grace,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 4 sur 5 étoiles

They kept in regular contact

They kept in regular contact. The removalist guys were polite and easy to deal with.

1 décembre 2022
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Renae,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Albany Branch Team

The team at Albany branch were great to deal with. Peter kept us informed about the delay with delivery of our package, due to the flooding over East (nothing to do with Grace). We received a call to advise that the package would be collected from Perth on a Friday and booked us in for delivery on Monday between 8.30 am and 9.30 am.
Michael Rowe and his team arrived as scheduled. Our property is a little tricky when reversing into, however Michael did it with care and skill, despite driving a massive truck.
The guys that delivered our package did it with care. They were friendly and professional.
Thank you for help Grace, Albany Team!

4 décembre 2022
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Maudie,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Have used Grace three times now

Have used Grace three times now. They are always fast and efficient and on time. The last move I changed the delivery date a few times and that was no problem. A few things broken but that’s to be expected. Insurance will deal with that.

22 novembre 2022
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Sean,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

The people at Grace were a pleasure to…

The people at Grace were a pleasure to deal with. Their service was friendly,fast and efficient.

4 octobre 2022
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Dan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Noté 5 sur 5 étoiles

Wouldn’t use anyone else !

Grace were professional, helpful and ensured our move went smoothly. From pack up to delivery we knew what was happening along the way. Our walls got damaged in the move which was unavoidable and they were quickly repaired.

3 octobre 2022
Avis spontané
Logo de Grace Removals Group - Albany

Réponse de Grace Removals Group - Albany

Dear Kym,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

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