I never expected such good service ever in the past.We are very grateful for every body involved .I will recommend Grade Removal to anyone who wants to relocate anywhere.Good luck for the future guys,... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Albany team has good customer service and communications. Friendly and helpful. Perth team, can’t say the same, I’m afraid. Delivery weeks late and no communications from them unless I jump up and... Voir plus
L'entreprise a répondu
Peter and his team in Albany did a brilliant job unloading all our furniture - they did it with care and expertise. All the team were very friendly and happy and they went above and beyond to be immen... Voir plus
L'entreprise a répondu
Packing was a bit rough with breakages of glass and picture frames from being put in boxes with no wrapping however, pots and pans that wouldn’t break were wrapped - perhaps a little training could be... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.
Coordonnées de contact
548 Albany Highway, 6330, Milpera, WA, Australie
- 1300725991
4,8
Excellent
70 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A Great Job
Everyone involved from the initial contact & quote, the careful packing to the final box being unloaded was friendly, helpful & well-organised. Despite the very busy Christmas season, the weather (VERY warm) & difficult manoeuvers encountered everything went smoothly. Thank you.
28 décembre 2020
Réponse de Grace Removals Group - Albany
Dear Sue,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
Badly packed from WA and goods lost and…
Badly packed from WA and goods lost and no follow up re my email.
5 décembre 2020
Réponse de Grace Removals Group - Albany
Dear Melanie,
Thank you for getting in touch with us so we can look into this issue. We’ve passed on your details to a Grace representative who was assigned to your open ticket. Kindly wait for their update. We appreciate your patience.
Kind regards,
Grace Customer Service
On short notice the Grace team Albany…excellent service
On short notice the Grace team Albany went beyond there efforts and was great appreciated
4 décembre 2020
Réponse de Grace Removals Group - Albany
Dear Valued Customer,
Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.
Kind regards,
Grace Customer Service
Seamless service with Excellence
We thought the entire process was seamless. From pick up and drop off we felt our property was well cared for. Josh and Dingo on the Albany end were wonderful. They were helpful and patient esp when I did the “girl thing “ and changed my mind!
Excellent service very happy
11 novembre 2020
Réponse de Grace Removals Group - Albany
Dear Loyal Customer,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
Réponse de Grace Removals Group - Albany
Dear Kim,
Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.
Kind regards,
Grace Customer Service
COULD NOT HAVE DONE IT WITHOUT THEM
From the initial phone call right through to the final box being unloaded, the staff, service and overall experience was first class.
Ours was not an easy move, staggered over a few days, we had a lot of "Stuff" and numerous artworks and difficult items that they needed to pack and move. NOTHING was too much trouble, the boys even asked at the end of an exhausting move - "is there anything else we can do to help you?" great attitude and much appreciated.
Moving house is stressful - especially when you are working and busy, the Albany TEAM alleviated so many of those stressful moments and I would have no hesitation in recommending them. Thank you Jamie and Team Albany!!
14 septembre 2020
Avis spontané
Réponse de Grace Removals Group - Albany
Dear Jan,
We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.
Kind regards,
Grace Customer Service
Worst company to use in the world
Worst company to use in the world. Never ever choose them. They’re expensive and don’t care at all about your items. They delivered a week late and scratched so many of our items. Have zero communication and every man talks to you like you’re rubbish if you have any issues. Please don’t choose them no matter how much they try and persuade you, choose any other company, my partner and I are out almost 500$ because of them. Will also be putting this on Facebook and YouTube to make sure people don’t have to deal with what we have.
30 juin 2020
Avis spontané
Réponse de Grace Removals Group - Albany
Dear Jason & Alex,
Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you shortly to follow up.
Kind regards,
Grace Customer Service
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.