Gracesophialondon Avis 

SCAM - do not use!
So annoyed with myself for falling for this. Purports to be in London (AI images) but is in China…Website shows high quality items priced accordingly and then reduced… which when they finally arrive are terrible market-stall quality. No replies when you try to email for returns information. I accessed via a facebook ad so beware!

Terrible
Total scam. I am trying to return three outfits which arrived a couple of weeks back but were so cheap and shoddy that I wouldn’t possibly want to keep them! I don’t think the nicely dressed ladies on the social media advert actually exist this company is a total sham and everyone needs to be aware.

I ordered a dress at the beginning of February. Never received an order number and as yet haven’t received anything. Will be taking this further. Would warn against dealing with this company at all costs

No stars if I could..
Ordered a beautiful mohair jumper. What arrived was an acrilic monstrosity. Wrong colour, wrong everything. Found out the advertised picture is stolen from a knitting pattern!
Endless emails, no one acknowledged.

Получената дреха от мен няма нищо общо с тази,която рекламираха ! Нито материя,нито модел! Писах им за това и искам да я върна,но никой не ми отговаря на имейлите! Чувствам се много грозно ограбена и измамена! Кой може да ми помогне?! Измамниците са безнаказани!

THIS IS A SCAM HOW ARE THEY ALLOWED TO ADVERTISE WITH THESE WOMEN ON THE WEB PAGE
TWO PIECE TOOK 4 WEEKS TO COME FROM CHINA !!!! NOT LONDON WHERE THE SHOP IS SUPPOSED TO BE.
MATERIAL IS SHABBY, AS IS THE STITCHING, NO LABELS AND RETURN ADDRESS ON THE PACKAGE IS IN CANNOCK BUT THIS IS A FAKE ADDRESS. WISHED I HAD READ THE REVIEWS BEFORE ORDERING. HOW CAN THIS BE SHUT DOWN

Clothes are poor quality and sizes are way out!
Returns are at the customer’s expense all the way back to China!

Dreadful quality very poor
Unable to get a response on the website / email for a return or refund
Do not be fooled by the website or photos of the clothes .This is a scam

Scam of a company. Do not use them. I needed to make a return because the item was a shabby cheap mess and nowhere close to the stabdard of money I paid for it. They don’t reply to me on how I can make the return. An absolutely disgusting company!

ABSOLUTE SCAM. NOT A LONDON COMPANY. Outfits NOT GOOD ENOUGH FOR THE BIN!! AND YOU WILL NOT GET YOUR MONEY Refunded. NEED CLOSING DOWN

No email confirmation of booking. I emailed many times asking for a delivery date and just received a standard response that they will endeavor to reply within 48 hours - not so. Poor quality of workmanship and the material was sub standard. Sizing leaves a lot to be desired too. I wish I had read the returns policy before ordering as you can't return the item if it was sold at discounted price. I don't even think my local charity shop would accept it. DO NOT purchase from this company.

Don't be fooled by those 2 elegant ladies, its a scam, the clothes are NOT worthy of Primark, or Shein, the quality is shocking, its from a cheap Chinese workshop and not the boutique they show in their photograph, I really wish I had read Trustpilot reviews before I made the purchased, now although they say they will reply within 48 hours they have not replied for over 2 weeks now but still sending me offers etc to which I keep replying I want to return the shoddy dresses I already have, PLEASE DO NOT WASTE YOUR MONEY, its a very good scam

Poor quality, sizes not as described on the website. No response to communication. AVOID

I ordered a beautiful trouser and jacket suit or so i thought.
What arrived was awful, nothing like what i ordered

I wish I had read the other reviews before ordering and taken the advice not to order. The quality of the item was very poor and material not as expected and the quality of manufacture was diabolical. I could have made it better myself.

This company is a sham. Do not be fooled by the two nice lady’s advertising their products. My items need to be returned to China! The postage will be a lot. They call themselves Grace and Sophia London? They give a Netherlands address? Is there any protection for consumers who make the mistake of making a purchase through this dishonest company? Would really appreciate some advice.

The clothes are awful, not all items have wash care labels, none have a label to advertise, Grace and Sophia. The sizes would just, and I mean just fit a young teenager. I have had to return all items, weight 2.17KG to China as instructed which cost, £42.30....and not £14.95 as they suggest on their website. A complete fake website and the clothes are a scam copy of already existing clothes...avoid at all costs!!

Very poor quality product. Not a good size .
No way of returning it .

One star and one star too many. Garment I ordered looked absolutely amazing £45 no email or text to say order confirmation no contact information whatsoever it arrived in a plastic bag similar to a temu purchase quality was appalling I could have cried. Take money and you have to get searching for the company return policy says returned item has to be an unopened bag??? Shameful service I dare not send it back incase it costs more money and I don’t get my money back. Think I will go to the ombudsman

Received a coat which was very poor quality and when I wanted to return it, nobody got back to me. I’m now left with a badly made coat that I don’t want. Do not buy from this company!