Greater Anglia Avis 

Awful service - constantly delayed or cancelled trans. Staff run around clueless panicking.

Upon boarding the train today i was then informed half way that the train would no longer be travelling to Stratford. We were then kicked off and all left stranded. Had to cancel my appointments and go home. Then they refused a refund. Offering 20% of the ticket price despite breaking their legal agreement by not fulfilling their journey.

Staff were useless. No one knew what was going on. Unhelpful. Even the drjver sounded like he'd lost the will to live.

I had a terrible experience at Liverpool Street Station on September 6th around 7:00 AM. My friend and I were going to Stansted Airport. The station gates were open and there were no staff around, so we put our bags on the train first and looked for help.

As soon as I saw a staff member outside of the train on Platform 8 (a white guy in his 30s with dark hair), I got off the train right away to politely ask him how to buy tickets.

Instead of helping, he suddenly lost his temper and started yelling at me very aggressively: "GET OUT OF THE TRAIN! You must take your luggage and get off right now!"

I was shocked and so scared. We were not trying to skip paying—I walked off the train myself just to ask him for help. But when I asked where we could pay, he just kept yelling at me until I had to leave the platform in fear.
I’ve already sent a formal complaint with all the exact details for them to check CCTV details. Staff should help people, not scream at passengers who are politely asking for help!

My train was delayed by over 15 minutes, I submitted claims for myself and partner. The Delay Repay system is obviously designed to discourage and frustrate claimants. It asks for travel details and times then offers an alternative journey, with no easy way to pick, the system is the same with a home address. When the claims were eventually accepted, they paid 12.5% instead of the listed and much publicised 25%. So now it's an Appeal, which delays the repayment to G.A.s' advantage.
Nice trains, generally good service but appalling admin.

As a wheelchair user, public transport travel is usually more difficult than it is for most but the experience I had on greater anglia trains today has restored my faith in humanity. Staff couldn’t have been more polite and helpful, going above and beyond to ensure myself and my partner had an easy and comfortable travel experience. We had no issues with waiting for ramps or struggling to find staff to help us aboard the train and navigate platforms and stations. Would 100% recommend to mobility aid users looking to travel somewhere along the greater anglia lines as this has been the easiest train journey since needing a wheelchair.

Train inspector absolute jobsworth no need to speak down to people at all.

Hand on heart, how can managers take a salary? The lack of assistance to simple questions at Stansted was unbelievable. If it were up to me, their icense to operate would be removed. In restaurants and hotels all over the world we can just access the WiFi by ticking a box. Why do this lot need our name?

This company flout the "easy" delay repay policy via posters at stations, onboard trains, conductors and online; however, receiving the due compensation is not an easy process, and the employees know this. For example, the completion of an online claim has a computer glitch at the end which one encounters after submitting all necessary details, saying "system/server error." No matter how many times one resubmits this online claim one receives the same maddening response. It is intentional. Most people give up, particularly if the claim is a small amount. Also, delay repay submissions by post are always "surprisingly" lost. It's an utter sham, I almost want to say scam.

Guard on the fast from Norwich to Liverpool street advises users to get off at Colchester for Stratford... If you do this your on the stopper and adds 1 hour. Guard should recommend Chelmsford switch. Useless

Since the government has taken over, prices have increased by 1/3.
No working internet, broken toilets, not clean, `no decent food or coffee. Just dreadful and expensive.
Now going to be fully remote, not worth the expense

I got the 22:40 from Norwich to Attleborough. Despite the fact that I had shown the woman the ticket and my bank statements showing the transaction coming out of my account, she tried to charge me again and accused me of fair dodging, reported me to the British transport police, all after I had shown her my ticket and proof of purchase, completely unprofessional, came up to me and said she would give me one last chance as a threat, then before I could even finish the first word that came out of my mouth she said right that's it and walked away, awful conduct from a disgraceful member of staff

The worst train I've went on in my life. Not recommended on a hot day. No oxygen really hard to breathe. And of overpriced.

Doesn't tell you that you can't alight from your carriage until it's too late. On the 7:10 pm train from London Liverpool street to Hackney downs. Didn't get a single warning until after we had arrived at the station.

Consistently poor customer service. Incredibly frustrating to engage with.

Awful awful awful
First off, the trains are disgusting. 'Cleaners' get on at LST with only a bag for the rubbish. The floors are hardly ever hoovered, dust is left on the window ledges, the tables are sticky and there are hairs everywhere you look down the gaps.
Secondly, the service is obviously abysmal and we seem to be paying more to go slower. Whoever does the timetables are inept at their job and dont use common sense.
Thirdly, the pricing is extortionate and what ticks me off the most is the price to change. My daily tickets cost around £48-52 for advanced singles and the other day, I wanted to change the date of one. My original tickets cost £52 but the new ones came in at £46 but Thieving Anglia then wanted to charge me £20 (for their 'admin' fees - which we all know, there arent any) which means I would have ended up paying either £72 or £98. Why? The trains are scheduled to go ahead regardless of the amount of people on it so why charge more money to change a ticket? Daylight robbery and just pure greed.
I've sent many messages asking why the trains arent being cleaned and why they've taking to locking the doors at a connecting station but get ignored. They just say over and over again that someone will be in touch but they never are.
I pay £150+ to commute 3 days. You can fly to Dublin for cheaper and it's faster & cleaner.
They then expect you to be 'delighted' at the naff new paint job they've no doubt spent thousands/millions on.
How about this: (1) I know it's hard but try to get back in touch with the real world where the cost of living is ridiculous (for workers anyway) and your fares are simply UNFAIR;
(2) clean the goddamn trains - there's enough useless staff hanging around Liverpool street every day so give them the chop to hire more cleaners;
(3) In fact, chop the majority of staff that you have as most are useless, rude, unhelpful and just generally nasty people and jobsworths. You'd save yourself a fortune and not make your customers feel like sh*t;
(4) stop banging on about needing and using the money to make improvements - there are none. I couldn't give a rats ass that you've planted flipping marigolds at Manningtree, I care about getting home quick, stress free, for a reasonable price and in clean conditions.
Why not try to be different and be the first train company in the UK to lower their prices to attract more people to use the service? I know that's difficult to process but I'm sure AI can always give you a hand if you get stuck.
#greaterangliasucks

Constantly delayed, train faults, points failures. Generally unreliable. Very over priced. Lazy staff.

Trains as bad as you would expect. But a new twist is the misleading car park pricing. At Cambridge the websites say the parking is 17.50 per 24 hrs it isn’t. It is 17.50 per day so if you are overnight even if less than 12 hrs it is 35.

Good afternoon,

We were due to get the train from Cambridge and when we arrived at the station, we were told by the train attendees at the gate that all trains were cancelled due to signal failure at Cambridge North, and that we would have to get a taxi to Ely which would be reimbursed when we made our claim for the tickets. Today I have been contact by Greater Anglia who has stated that the train was never cancelled and that we were given the incorrect information at the time. This meaning that we were not only delay by over an hour to get to our destination, but we were charged for a taxi that we didn't need to get.

I am appalled at this outcome. We have been ill-informed by the station attendees on that evening, and have now been charged for a taxi service that was promised to be reimbursed and now completely pointless. £50 taxi charge is a lot of money for us, but we were told there was no other option. Due to this, I would like to make a formal complaint in your service.

Got electric shocks from the arm rest. Shockingly terrible

too crowded had to sit on the floor and there was congestion they had wifi tho