Gretel Avis 82

Réponse de Gretel

Actualisé il y a 2 jours

Thanks for your feedback. On the first point, if no results were returned it simply means no matching records have been identified in the data currently shared with Gretel’s partner financial institutions. It doesn’t indicate missing or incorrect information and many users do receive matches as new providers join over time.

On data sharing, Gretel does NOT sell personal data to third parties. When you register for Gretel, we are transparent that we process personal data in order to provide the service. Under data protection law (including GDPR), this includes using your information to: verify your identity and help prevent fraud, search for potential matches with participating financial institutions, communicate with you, and support the delivery and improvement of the service. In some cases, we may also share relevant data with trusted third parties such as financial institutions, credit reference agencies, and fraud prevention agencies, specifically for identity verification and to help detect or prevent criminal activity. These activities are all carried out under strict legal bases such as contractual necessity, legal obligation, and legitimate interests, as set out in our Privacy Notice.

Any data use or sharing is strictly limited to providing the service, maintaining security, and meeting regulatory requirements.

We appreciate you taking the time to share your thoughts.

Réponse de Gretel

ll y a 6 jours

Thanks for taking the time to leave feedback. We’re sorry the experience hasn’t met your expectations so far.

The issue you experienced with address lookup isn’t because Gretel can’t recognise old addresses, but because we’ve recently seen extremely high demand following significant media coverage, which has unfortunately affected some address lookup functionality at busy times.

Gretel also relies on the information entered by users to match against records shared by participating financial institutions, so adding as much address history and detail as possible really does improve the chances of finding older pensions and policies. A National Insurance number alone is often not enough to identify historical accounts, particularly where provider records are incomplete or out of date.

We appreciate your patience while we continue expanding both our coverage and platform capacity, and we hope you’ll keep Gretel running in the background in case future matches are identified.

Réponse de Gretel

18 mai 2026

Thank you so much for your kind words. We’re delighted to hear our team was able to help with your pension search and provide useful guidance to support you.

It means a lot to us when people take the time to recognise the care and effort that goes into helping our users.

Réponse de Gretel

13 mai 2026

Thanks for your feedback. Not finding a match doesn’t necessarily mean there aren’t any pensions to find — it simply means no records have been identified from the data currently shared with Gretel by participating providers.

Not all pension companies are partnered with us yet, although our coverage continues to grow.

Once registered, Gretel keeps searching automatically in the background, so if new matching records become available in future, you’ll be notified straight away.

Réponse de Gretel

12 mai 2026

We’re delighted Gretel was able to reconnect you with a personal pension you didn’t even know existed — and even better that it turned out to be worth a significant amount.

Thank you so much for your kind words and for highlighting how Gretel keeps searching in the background over time. Reviews like this mean a lot to the whole team.

Réponse de Gretel

12 mai 2026

Thank you for your thoughtful review. We know remembering years of old addresses can be a challenge, so you’re definitely not alone there.

Even if there aren’t any matches yet, we’re really pleased Gretel is giving you some reassurance that anything overlooked still has a chance of being found in future. We’re also glad you’ve been able to use the service to help with your father’s records too.

Thanks again for taking the time to share your experience.

Réponse de Gretel

11 mai 2026

Thank you for such a lovely review! We’re thrilled Gretel was able to help you find a lost pension so quickly — especially one you’d struggled to track down yourself.

It’s fantastic to hear you’ve already recommended Gretel to friends and family too. We really appreciate the support.

Réponse de Gretel

11 mai 2026

What a great result! We’re delighted Gretel helped you track down the pension you’d been searching for and that you found the service easy to use and informative throughout.

Thank you so much for your kind words and recommendation — it really means a lot to the team.

Réponse de Gretel

9 mai 2026

Thanks for taking the time to leave such a thoughtful review. We’re really pleased you found the registration process straightforward and easy to follow.

You’ve summed Gretel up perfectly — even if nothing appears initially, once registered the system keeps searching in the background and will let you know if a match is found in future. We appreciate your support and are glad you think it’s a great idea!

Réponse de Gretel

7 mai 2026

We’re sorry you weren’t able to complete registration. If you experienced a technical issue, our support team would have been happy to help resolve it.

To clarify, Gretel does not simply “pass your details on” to partner companies. We use the information provided to search against records shared securely by participating financial institutions, and matches are only returned where a connection can be identified.

While not every provider is partnered with Gretel yet, many users have successfully been reunited with lost pensions and other assets through the service, and our coverage continues to grow.

Réponse de Gretel

7 mai 2026

Thanks for your feedback. Gretel does not generate or store passwords created by your browser or device, so if Chrome saved a password incorrectly or auto-filled something unexpected, that can unfortunately cause login issues during verification.

This is usually straightforward to resolve, and our support team would be very happy to help you complete registration and access your account.

Réponse de Gretel

7 mai 2026

Thank you for the fantastic review! We’re so pleased you found Gretel straightforward and easy to use.

Really appreciate you taking the time to share your experience.

Réponse de Gretel

5 mai 2026

I’m sorry you’ve experienced an issue with the Gretel platform.

We’ve seen a massive spike in registrations over the past hour due to an unexpected media mention, which led to some system timeouts.

Can I ask you please to log out fully, then clear your cache and browser history to remove any pages from your initial session (which can get the system into a muddle), before trying again in an hour or two.

Réponse de Gretel

29 avr. 2026

That’s fantastic to hear — what a result after all that time! We’re so pleased Gretel was able to help reconnect you with your pension and make such a meaningful difference.

Thank you for sharing your experience and for highlighting that the service is completely free.

Réponse de Gretel

17 avr. 2026

That’s an incredible result — we’re delighted you followed it up and discovered £17,000 you didn’t even know you had.

Stories like this are exactly why Gretel exists. Thanks so much for sharing your experience — and enjoy your fantastic find!

Réponse de Gretel

13 avr. 2026

We strongly disagree with your characterisation of Gretel. The service is fully functional and has helped many people successfully reconnect with lost pensions, policies and investments — something reflected in the large number of positive reviews we’ve received.

To be clear, Gretel can only match against data shared by participating financial institutions. If no results are returned, it simply means no matches have been identified within the current dataset — not that the service is “dis-functional” or a scam. As we continue to grow and more providers join, coverage increases and new matches can and do appear over time.

We also take data protection extremely seriously. Gretel does not sell personal data, and we operate under strict regulatory and security standards.

Regarding account deletion, this should be straightforward. We’d be happy to investigate what went wrong in your case — please contact our support team so we can resolve this for you promptly.

Réponse de Gretel

9 mars 2026

Thanks for your review. If you’re seeing “0 matches”, it doesn’t mean you’ve done anything wrong — it simply means that no records have been identified from the data currently shared with Gretel by our partner companies. Not all providers are participating yet, so it’s possible that any accounts you or your family hold sit with organisations that aren’t sharing data with us at the moment.

The good news is that once an account is registered, Gretel keeps searching automatically in the background. If a new provider joins or new records become available that match your details, you’ll be notified straight away.

Réponse de Gretel

6 mars 2026

Thanks so much for your review! We’re pleased to hear you found Gretel easy to use and navigate, and that adding your Mum as a third party worked smoothly.

It’s great to know the service made tracking down accounts straightforward for you both — we really appreciate you taking the time to share your experience.

Réponse de Gretel

2 mars 2026

Thank you so much for your kind words. We’re delighted to hear you had such a positive experience — we’ll be sure to pass your feedback on to Tom.

It really means a lot to the team to hear that our service felt professional and supportive throughout.

Réponse de Gretel

14 févr. 2026

We’re so pleased Gretel was able to uncover an old policy you’d completely forgotten about. It’s always a great feeling when something like that turns up.

Really appreciate you taking the time to leave a review.