It was simplicity itself to register, sit back & wait for the results - absolute child’s play with nothing to lose. Start tracing what legally belongs to you that’s down some rabbit hole with this fir... Voir plus
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Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I didn't think... Voir plus
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Unimpressed. Providing me with a "new" match. But it wasn't, I already knew of the policy and the provider already has my current address. Do not understand why Gretel thought otherwise..
Set this up a year ago , they found nothing , then today got an email with a pension policy I forgot about , now in touch with them to get my money, thank you all at Gretel fast and very professional... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Bring lost accounts, pensions and investments back home. Find everything from your first bank account to your forgotten shares for free.
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- help@gretel.co.uk
- gretel.co.uk
3,9
Bien
98 avis
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No good I'm afraid
Gave them a good amount of details I knew the company involved but couldn't interact with them online so gave Gretel my info and nothing. So I found time to ring the company and hey presto lost policy from 25 years ago was found in a few mins
3 septembre 2025
Avis spontané
Réponse de Gretel
Thanks for your feedback. Gretel works by searching data provided to us by financial institutions that are partnered with us. If a specific company isn’t yet sharing their records through Gretel, then unfortunately we wouldn’t be able to generate a match — regardless of how much detail you supplied.
That doesn’t mean the service isn’t effective: many people have successfully been reunited with long-lost accounts through Gretel, and we’ve received plenty of 5-star reviews from those customers. It simply means not all providers are on board yet. We are growing quickly, and more companies are joining all the time.
We’re glad you were able to find your policy, and we hope you’ll continue to keep Gretel running in the background for any future matches.
Réponse de Gretel
Many thanks for taking the time to leave a positive review. We really appreciate it.
Since I uploaded all my data I was…
Since I uploaded all my data I was inundated with fraudulent transactions and mail since I signed up.
Please do delete all my information.
I thought I could trust this website.
Went through a stalking case.
10 juillet 2025
Avis spontané
Réponse de Gretel
We’re very sorry to hear about your experience and take such concerns extremely seriously.
Based on our technical and operational safeguards, there is no evidence that any data from your account has been breached or accessed inappropriately.
We are an ISO 27001-accredited business and undergo regular internal and external audits to maintain compliance with this security standard. Our services are hosted via an AWS Premier Tier Services Partner, with real-time monitoring for any suspicious activity. All data is encrypted in transit and at rest using industry best-practice encryption protocols.
We understand how distressing fraud and unwanted contact can be, especially if you have previously experienced a stalking case.
While we cannot control external criminal activity that may target individuals from other sources, we can confirm there is no evidence to suggest your data with us has been exposed or compromised.
EDIT: 18.08.2025 – In addition to leaving your "review", you also emailed us. We responded the same day, but it seems your inbox is not accepting messages. Please be advised that we have fully carried out your instructions.
Policy find
Early days but Gretel have turned up a life policy that I need to investigate that turned up from scant information that I gave
8 août 2025
Avis spontané
Réponse de Gretel
Thank you for sharing your experience! We’re delighted to hear that Gretel was able to uncover a life policy for you — especially from limited information. That’s exactly how the service is designed to work: doing the digging in the background so you can focus on following up the results.
We look forward to seeing what else might turn up for you as Gretel continues searching.
Still not one single match
About 9 months has passed since my last review and still not one single match despite Gretel having all my personal details and past addresses. I am starting to wonder if it’s just a smoke screen for selling personal details on to third parties. If I died tomorrow I am pretty sure my solicitor would trace all my old pensions as part of my estate and it wouldn’t take them over a year to do it, so what exactly is the point of this service?
4 août 2025
Avis spontané
Réponse de Gretel
Hi D W, thanks for sharing your thoughts.
To be clear, Gretel doesn’t claim to be able to find every lost account instantly. We search the data shared with us by financial institutions we’ve partnered with. If a company hasn’t joined us yet or hasn’t provided specific records, we won’t be able to return a match—no matter how complete your profile is.
That’s not a failure of the service; it’s a reflection of the fact that not all companies are participating yet. We’re growing quickly, and new providers are coming on board all the time. Once your account is set up, Gretel continues to search on your behalf in the background, and you’ll be notified by email if a match is ever found.
In the meantime, our Company Search feature allows you to contact many major institutions directly—particularly those that aren't yet sharing data with us. It’s available on your dashboard after registering.
We also want to highlight that many users have found lost accounts through Gretel, and we’ve received a number of 5-star reviews from people who’ve successfully reconnected with their money. It’s unfortunate that we haven’t found a match for you yet, but that doesn’t mean the system isn’t working—it just means the right data hasn’t come through yet.
Lastly, to address your concern directly: Gretel does not and will not sell your personal data. We exist solely to help people recover lost financial assets, and we take that mission—and your privacy—extremely seriously.
We hope this provides clarity.
Didn't find it useful
Didn't find it useful, particularly as it will only accept details of one person in the household when I wanted to search for myself. My husband registered in May 2024 and nothing. Tried to recently do a new one for myself but it just brought up old details of his and wouldn't let me put details in for myself.
29 juillet 2025
Avis spontané
Réponse de Gretel
Thank you for your review.
Just to clarify, it's entirely possible for more than one person in a household to use our platform—but for security and data protection reasons, each individual must register separately using their own details. Attempting to reuse or combine with someone else’s account (even a partner’s) can cause the issues you described.
As for asset searches, our platform checks data provided by companies we’re directly partnered with. If a company hasn’t shared certain records or isn’t part of our network, that may explain why a match wasn’t found. This doesn’t mean the platform isn’t working—it simply reflects the current scope of our data partnerships.
We’re always working to improve the service and expand our coverage, and we encourage each user to register individually to get the most accurate results.
Help finding my Child Trust Fund
Extremely helpful with finding my CTF - especially as somebody who no longer lives in the UK. A lot easier than trying to contact HMRC…
The people I contacted to help were lovely. This site is great!!!
12 juin 2025
Avis spontané
Réponse de Gretel
Thank you so much for leaving such a kind review! It was an absolute pleasure to help you to reconnect with your CTF - particularly following your move abroad.
It may take a while …
It may take a while but Gretel have managed to find a lost pension from a long time ago. Thank you for the service you provide
25 mai 2025
Avis spontané
Réponse de Gretel
Thank you so much for your kind words! We're thrilled to hear that Gretel was able to help you recover a lost pension — it’s exactly why we do what we do. It can sometimes take a little time, but we’re glad you stuck with it and that the service delivered for you.
We really appreciate you taking the time to share your experience — it means a lot to the team!
Gretel managed to find a pension i…
Gretel managed to find a pension i opened when I first started work 30 years ago
Will be consolidating this into my main pension based on the information Gretel have supplied
Super simple platform to use and completely free!!
16 mai 2025
Avis spontané
Réponse de Gretel
Thank you so much for leaving such a kind review! It's great to hear that we've been able to help.
Amazing result
I was not expecting the result I got, a few weeks of waiting and I have been reunited with almost £15k from a private pension due to opting out of SERPS. I did not expect anything at all but thought it worth checking....wow, I am amazed, thanks so much.
2 mai 2025
Avis spontané
Réponse de Gretel
Thank you so much for sharing this amazing news! We're delighted that we have been able to help.
Gretel to the rescue
I've been trying to find an old pension plan that I took out a number of years ago, I even had a policy number and everything, no one could find it. But after a few months Gretel has come to the rescue and found it for me. Just waiting on confirmation from the pension company now, so 5stars for gretel for coming through.
26 avril 2025
Avis spontané
Réponse de Gretel
Thanks so much for taking the time to leave such a positive review. We really appreciate you taking the time and we're glad we could help.
Painless
Painless access - high security but if you know your details then no issues arise. It seems I may have a forgotten private pension - have contacted the company concerned and they are now progressing my query. It would be lovely to receive any amount, however small. Pleased Gretal alerted me. Thank you.
17 avril 2025
Avis spontané
Réponse de Gretel
Thank you so much for your review - we're delighted to have helped. As I'm sure you'd expect, data security is of paramount importance, but we've tried to make the process as easy as possible.
Give Gretel a go it’s free
I had heard about Gretel and decided to join. All I can say is amazing they found a lost pension from many years ago. I would never have found this on my own. This service is completely free and they do not take any commission. Thank you Gretel
16 avril 2025
Avis spontané
Réponse de Gretel
Thank you so much for taking the time to leave a review. We're delighted to have helped!
Tom was so helpful!
Tom was so helpful. Communicated well and persisted until he found my daughter's Child Trust Fund. I definitely wouldn't have tracked this down without him.
24 mars 2025
Avis spontané
Names changes are rubbish
When you have been married, divorced, changed your name back to your maiden name, then got married a 2nd time - it can't deal with this. I have told it numerous times what my name change was on what date and what my evidence docs are and it shuffles it round into the wrong order. It thinks it knows better than I know myself what I was called and when. Annoying.
22 mars 2025
Avis spontané
Réponse de Gretel
Hi Deborah. Thank you for your feedback. Gretel is in fact built to deal with multiple name changes and we have hundreds of thousands of members in a similar situation who have not encountered the issues you've raised. You are very welcome to email support: https://www.gretel.co.uk/contact and we can help you get this sorted quickly.
I have been on this for months on end…
I have been on this for months on end and provided ample details to no avail. Not sure how hard they are getting on at companies but I think I’m gonna have to try a different one to use
2 mars 2025
Avis spontané
Réponse de Gretel
Thank you for your feedback. We're sorry that you haven't had a match yet.
Gretel works by interrogating the data that companies share with us. This means that if a company isn’t yet working with us or sharing specific data with us, we may not be able to get a match.
However, we do also have a sizable Company Search function to help members reach out to companies who are not yet sharing data with us. I hope that helps.
really not sure this works at all
really not sure this works at all. Many months past and not a dickie bird about policies my family had
21 mars 2024
Avis spontané
Réponse de Gretel
Thank you for your feedback. We're sorry that you haven't had a match yet.
Gretel works by interrogating the data that companies share with us. This means that if a company isn’t yet working with us or sharing specific data with us, we may not be able to get a match.
However, we do also have a sizable Company Search function to help members reach out to companies who are not yet sharing data with us. I hope that helps.
not sure how or why it does not pull up…
not sure how or why it does not pull up any information on me, surely it would show current pension pots which I know about. it does not pull a single result up for me
21 février 2025
Avis spontané
Réponse de Gretel
Thank you for your feedback. We're sorry that you haven't had a match yet.
Gretel works by interrogating the data that companies share with us. This means that if a company isn’t yet working with us or sharing specific data with us, we may not be able to get a match.
However, we do also have a sizable Company Search function to help members reach out to companies who are not yet sharing data with us. I hope that helps.
Wow, so simple to use
Wow, a simple and free service to find lost money! Easy process and all done online with no hassle. Well done!
6 février 2025
Avis spontané
Réponse de Gretel
Thanks so much for leaving a great review. We really appreciate it when members take the time.
Easy to ue made it feel safe
Easy to ue made it feel safe. Immediate result!
5 février 2025
Avis spontané
Réponse de Gretel
Thank you so much for your positive review. We always really appreciate it when members take the time.
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