I am managing my late aunt’s estate and her paperwork was not easy to work through. Gretel helped me find accounts I didn’t even know she had as there was no paperwork for them. The beneficiaries wer... Voir plus
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Entered all my details, didn't come up with any payments. Disappointing. The site also advises after you have already signed up, that your information is shared with third parties. Which isn't stipula... Voir plus
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Reasonably simple to register and add your details. Need your current info first, then activate the account via the email link. Once activated, you add previous addresses, names, etc. I don't think... Voir plus
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I would like to commend Tom Simmonds from Gretel who promptly sent me an email in regards to a lost pension I might have, giving me some important information to help in my search which he must have t... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Bring lost accounts, pensions and investments back home. Find everything from your first bank account to your forgotten shares for free.
Coordonnées de contact
71-75 Shelton Street, WC2H 9JQ, London, Royaume-Uni
- help@gretel.co.uk
- gretel.co.uk
3,8
Bien
85 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Easy to use
Easy to use, easy to understand. Easy to input details, easy to get them to contact providers. It was also easy to add my Mum as a third party to see if they could find anything for her too.
6 mars 2026
Avis spontané
Réponse de Gretel
Thanks so much for your review! We’re pleased to hear you found Gretel easy to use and navigate, and that adding your Mum as a third party worked smoothly.
It’s great to know the service made tracking down accounts straightforward for you both — we really appreciate you taking the time to share your experience.
Amazing service. Thank you.
What wonderful customer service from Tom. Everything about this company is so professional. Thank you for all of your help Tom. Sincerely Yours, David
26 février 2026
Avis spontané
Réponse de Gretel
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience — we’ll be sure to pass your feedback on to Tom.
It really means a lot to the team to hear that our service felt professional and supportive throughout.
they found an old policy of mine
they found an old policy of mine that i'd forgotten about and let me know about it well done gretel
11 février 2026
Avis spontané
Réponse de Gretel
We’re so pleased Gretel was able to uncover an old policy you’d completely forgotten about. It’s always a great feeling when something like that turns up.
Really appreciate you taking the time to leave a review.
Easy to find money and great support
Easy to find money, customer support really helped to confirm my identify since I live outside of the UK.
13 février 2026
Avis spontané
Réponse de Gretel
That’s so lovely to hear — thank you! We’re really glad the process felt easy for you, and especially pleased our support team could help get everything sorted while you’re living outside the UK.
It means a lot that you took the time to share your experience with us.
Gretel has just found me more than £4,000
Gretel has just found me more than £4,000 from an investment I made over 20 years ago. I didn't even know I had it! Result.
11 février 2026
Avis spontané
Réponse de Gretel
That’s an amazing surprise to get — £4,000 from something you didn’t even know you still had! We’re so pleased Gretel helped bring it back onto your radar after all those years.
Thanks for sharing — stories like this are exactly why we built the service.
Found several list pensions and im very…
Found several list pensions and im very happy with the service I have recieved
9 février 2026
Avis spontané
Réponse de Gretel
That’s great to hear! We’re delighted Gretel was able to help you find several lost pensions, and we really appreciate you taking the time to share your experience. Thanks for using the service!
I registered last year in the hope as…
I registered last year in the hope as I've moved around a lot and changed my surname. Initially nothing was coming up but as I updated my details I got a hit. A pension that I had (but had no information for) I have been told today that I have a pension pot worth over £25000.00. I had no idea! Honestly I would definitely recommend this site, you have nothing to lose and everything to gain. Thank you
23 janvier 2026
Avis spontané
Réponse de Gretel
What an amazing result — thank you so much for sharing your experience! We’re thrilled that updating your details led to a match and that Gretel was able to help uncover a pension worth over £25,000. That really is a fantastic outcome.
We really appreciate your recommendation and we’re so glad Gretel could make such a positive difference for you.
genuinely free
It's better than nothing, they may not have all companies allowing them the info, not many do, but it's always worth a try as you never know and it's a free service anyway, no commission, none of the no win no fee crooks. So just using them either makes you no better off or gives you a pleasant surprise, so why not?
22 janvier 2026
Avis spontané
Réponse de Gretel
Thank you for such an honest and thoughtful review. You’ve summed it up perfectly — Gretel is genuinely free to use, with no commission and no hidden fees. While not every company is sharing data with us yet, it really can be worth trying, as many people do end up with a welcome surprise.
I did realise it's was this easy
I did realise it's was this easy. I've got pensions I forgot about. Good tool
12 janvier 2026
Avis spontané
Réponse de Gretel
Thanks for your review! We’re glad Gretel made it easy to uncover pensions you’d forgotten about — that’s exactly what it’s designed to do. We appreciate you taking the time to share your experience.
This service helped to track down a…
This service helped to track down a pension, thank you.
10 janvier 2026
Avis spontané
Réponse de Gretel
You’re very welcome — and thank you for taking the time to leave a review! We’re pleased Gretel was able to help you track down your pension and really appreciate your feedback.
A brilliant and very helpful service…
A brilliant and very helpful service provided tracking down an unknown pension held by my late wife.
2 janvier 2026
Avis spontané
Réponse de Gretel
Thank you for your really kind words. We’re really pleased Gretel was able to help you track down an unknown pension. We appreciate you taking the time to share your experience and are glad the service could be of help.
What a brilliant service
What a brilliant service. It’s like it read my mind of what I was looking for. all sorted in 5 minutes.
2 janvier 2026
Avis spontané
Réponse de Gretel
Thank you for such a brilliant review! We’re delighted to hear everything was sorted so quickly — that’s exactly the experience we aim to deliver. We really appreciate you taking the time to share your feedback.
Gretel failed to find any of my…
Gretel failed to find any of my mother's shares, even the one's we have certificates for.
19 décembre 2025
Avis spontané
Réponse de Gretel
Thanks for your feedback. Gretel can only return results from companies that have chosen to share their data with us, so if no matches were found — even where share certificates exist — it means those companies aren’t yet partnered with Gretel or haven’t shared those records.
Once an account is created, Gretel continues searching in the background and will notify you if anything is identified in future as more companies come on board.
Found my missing pension in one day.
Found my missing pension in one day.
Be aware though they only have details from companies that have already been in touch with them.
They don't go out and search on your behalf.
As a free service though it's great but only if the pension provider has registered with Gretel
16 décembre 2025
Avis spontané
Réponse de Gretel
Thanks so much for sharing your experience — we’re really pleased Gretel helped you find your missing pension so quickly!
You’re right that Gretel can only match against data shared by companies that are partnered with us. While we don’t contact providers individually on a user’s behalf, once you’re registered Gretel continues to search automatically in the background and will notify you if new matches appear as more providers join. We also offer a Company Search feature, which allows users to contact thousands of other companies directly.
We’re glad you found the service helpful and appreciate you highlighting that it’s completely free to use.
Would be a great idea if it worked.
Would be a great idea if it worked.. no matches. Have asked for my data to be deleted
25 novembre 2025
Avis spontané
Réponse de Gretel
Thanks for your feedback. Gretel can only provide matches where companies have chosen to share their data with us — so if no matches were found, it means none could be identified at this time, rather than an issue with how the service works. As reflected in many of our positive reviews, matches can and do happen, but our coverage is still expanding as more providers join.
We respect your decision to leave; should you wish to try Gretel again in future, you’d be very welcome to re-join.
Never thought I would get a match
Never thought I would get a match, it was years and years ago when I took out this pension. I'm 58 now took this pension when in my teens early twenties . Due to money difficulties at time stopped it and forgot about it. Tried to find it but it was impossible, until I used Gretel. Even though not worth much every penny counts. Thank you Gretel
14 novembre 2025
Avis spontané
Réponse de Gretel
Thank you so much for sharing your story — what a fantastic outcome! We’re delighted Gretel was able to help you rediscover a pension you’d taken out so many years ago. Even small amounts matter, and we’re really pleased we could play a part in reuniting you with it.
We appreciate you taking the time to leave such a kind review.
Reminded me I need to change my address
I forgot I had set up a Gretel account and then an email arrived from them. Although I was aware of the account I had found I didn’t realise they still had my old home address as I had not updated it. I am very pleased if the service I received. Very helpful for a free service.
12 novembre 2025
Avis spontané
Réponse de Gretel
Thank you for your lovely review! We’re so glad Gretel’s reminder helped you update your details — keeping information current is an important part of making sure lost accounts can be reunited quickly.
It’s great to hear you found the service helpful, and we really appreciate you highlighting that Gretel is completely free to use.
Website very user friendly
Website very user friendly. Unfortunately only found 1 of 2 components which l knew one of already. Found out another way and both are actually with the same company so why it didn’t find both not sure!
4 novembre 2025
Avis spontané
Réponse de Gretel
Thanks for your review — we’re glad to hear you found the website easy to use! Gretel searches data shared by our partner companies, so if both accounts were held with the same provider, it’s possible only one record was shared for some reason.
We’re always working with providers to improve data coverage and accuracy, so results will continue to get better over time. We appreciate you sharing your experience and are pleased Gretel helped uncover at least one of your accounts.
Dealing as executor trying to trace…
Dealing as executor trying to trace deceased investments. Same address for over 30 years. Gretel found one investment out of numerous ones that exist. The process was attritional. AVOID
EDIT: You asked for a review - I didn't just open Trustpilot and write a review. If you only deal with a few companies then you should make that clear to executors trying to trace the deceased investments. The deceased had numerous investments and your search only found one. Fortunately using other search mechanisms I have found plenty more. Maybe Gretel is just too niche at present.
20 octobre 2025
Avis spontané
Réponse de Gretel
We’re sorry to hear you feel this way, especially as our team supported you through the process and did help identify an investment. Gretel can only return results from providers who’ve chosen to share their data with us — if others aren’t participating yet, we can’t match them.
It’s also worth noting that Gretel is a completely free service, designed to make the process of finding lost accounts easier, not to replace every step an executor might need to take. Given that, we’re proud of the support we provided and disappointed to see a negative review.
Response to EDIT: Thank you for your follow-up. We do make clear in our FAQs that a search may not always return every result — either because a company isn’t yet partnered with Gretel or because there are no unclaimed assets under the details provided.
As a completely free service, Gretel automatically continues searching on your behalf, and you’ll be notified by email if any new entitlements are identified in future as more providers join our platform.
We appreciate your feedback and are glad you were ultimately able to locate additional investments using other methods. Gretel’s network is growing rapidly, and we’re confident coverage will continue to improve over time.
I find it unlikely that Gretel doesn’t…
I find it unlikely that Gretel doesn’t work with
NHS
Nest
The Pension People
Zero result
2 septembre 2025
Avis spontané
Réponse de Gretel
Thanks for your feedback. Gretel can only provide matches where companies have chosen to partner with us and share their data. If a provider isn’t yet participating — such as some of those you’ve listed — we won’t be able to return a result at this time.
That said, our coverage is expanding all the time as more organisations come on board. In the meantime, our Company Search tool (available from your dashboard) allows you to reach out directly to many providers not yet sharing their records through Gretel.
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