GROHE UK Avis 

My query was answered promptly (the same day), with comprehensive details of the spare part required.

Great company, excellent products and very helpful staff. What’s not to like.

I recently had a bathroom renovation and bought a toilet, taps and a shower from Grohe. Really happy with it all but I wasn’t able to tilt the lower shower head. I emailed customer support and despite it being the holiday season I received a prompt and efficient email from Sam which solved my issue there and then. I’m so glad I chose this brand as the support is often as important as the purchase. Fantastic customer service and will recommend this brand to all my friends and family.

I recently had a Grohe shower toilet installed in my remodelled bathroom, and I needed some detailed information regarding the descaling process and associated time interval settings. I contacted the UK Technical team and Jason supplied me with all the detailed information required.

Great support.

Great service, I needed a part for my shower which was dispatched same day. Arrived 2 days later and now fitted.

Great support from Chris with boiling tap issue - even though i was outside their "area". Went the extra mile to offer advice and support.
Thanks

Contacted GROHE with an issue and Jason got back to me promptly with the required information. This makes such a difference when you have an issue but knowing that a company understands your problem and responds quickly makes such a difference.

Jason was highly knowledgeable, professional, very helpful and easy to talk with. Highly recommend!

Prompt customer service response, good communication. Chris, Technical Advisor, helped with replacing a cap for our 3 valve shower unit, which I hadn’t managed to locate myself. Also, really helpful in diagnosing an issue with the unit, not a fault but potentially something missed by the plumber. The units I have are now four years old, so it was great to get this service. I would highly recommend Grohe products, we purchased 2 toilet cisterns, toilet, 2 shower units, and they really are excellent quality.

Fantastic customer service. Managed to speak to a person quickly who was helpful and followed up. Resolved the issue satisfactorily so very happy.

Chris from Office Spares was extremely helpful in understanding and fixing an installation issue. Thank you!

I received a Grohe tap which was missing a seal. I contacted Grohe Technical Support and they put me onto the Office Spares team who took time to identify the correct part and then posted it out the next day. This was all co ordinated by Chris, Technical Customer Services Coordinator.

Felt this was above and beyond as it would have been easy to say - "Return it, we will replace with a new one" which would have taken more time.

Looking forward to receiving seal in the next day or two and fixing the tap. Should have it done before Christmas!

I had a problem with basin mixer tap and am please to say that the customer serivce in particular Jason Forte-Passey, addressed the problem with options and for me to choose the solution provided. Fantastic service well done Grohe and your staff!!

Made an enquiry & received a prompt reply from Lixel, very informative & extremely helpful..

Thanks

Customer service is excellent, fast response and go out their way to help customers. Dealt with Jason who is a credit to the company.

Had problems with my Grohe shower mixer tap. Tech dept were able to diagnose the fault and sent details of part numbers and where to order from, all within 24hrs. Great customer service!
Jason you’re an asset to your company, thanks
From a happy bunny🐰

I have been buying Grohe taps and shower systems for various houses over the last 35 years... the products are first class, but inevitably, parts wear out with use. Thankfully, their aftercare is just as amazing. I have had to call in support under their 5 year warranty on a few occasions (not for big problems, just wear and tear stuff!) and Grohe have always made it easy and painless to sort out the issue. Big thanks to Jason and Barak at Grohe UK - you continue to make it a joy to be a Grohe advocate and loyalist!!

Superb customer service from Grohe. I didn't know which part i needed for my dripping shower unit and I didn't know the unit I had, so they suggested I email an image of the unit so that they could advise me on the part number. I received a quick response and the link they gave for the part gave me a choice of suppliers to get the best price.

We had an issue with the shower, after explaining situtaion, customer service replied back promptly and explained the next steps clearly. Showed empathy and we are in the process of sorting out an engineer visit

Helpful customer service with a technical plumbing question from info-uk [at] grohe.com