I had to report the fault to our chair twice because the first person I spoke to was rude and unhelpful but after speaking the second time to a very helpful person the engineer was sent out. Jason ar... Voir plus
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We had someone come out to see the issues, he oiled the springs in the headrests and said the two chairs footrests would definitely need repairing. We waited to hear back and when I logged into the ac... Voir plus
L'entreprise a répondu
We just wanted to say thank you to Guardsman for their wonderful customer care whilst dealing with a recent claim we made. We would in particular also like to praise Gordon from Furniture Master for... Voir plus
Painfully slow experience. I submitted a claim on 10th July for a damaged cushion cover. You have to wait an age for them to come out and review it in person, even though you submit photos.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- Fournisseur de produits de nettoyage
- Service de réparation d'articles en cuir
- Service de réparation
Écrit par l'entreprise
Guardsman is the leading provider of Furniture Protection Plans with over 2.8 million households in the United Kingdom and the Republic of Ireland protecting their furniture with one of our plans. Established in 1915 we offer products and services dedicated to the protection, care and repair of fabric, leather and wooden furniture. We regularly handle over 8,000 claims a month from our office in Abingdon.
Coordonnées de contact
Guardsman Industries Limited, Innovation Centre, 99 Park Drive, Milton Park, Abingdon, OX14 4RY, Royaume-Uni
- info@guardsman.co.uk
- guardsman.co.uk
3,8
Bien
7 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very quick response to request to deal…
Very quick response to request to deal with a small stain on our sofa. Carried out and looks perfect. Thank you
2 juin 2026
Avis spontané
Réponse de Guardsman UK
Good Afternoon,
We’re very sorry to hear that you've had a bad experience with us.
Please contact us at info@guardsman.co.uk with your details so we can review this with the appropriate team.
Many thanks
Guardsman Customer Care Team
Excellent
Excellent, very professional. Got in touch pretty much straight away when I put my claim in and organised a date and time to suit me.
18 juin 2026
Avis spontané
Policy not worth the paper it's written on!
Policy not worth the paper it's written on! Don't waste your money! They put everything down to wear and tear when clearly leather peeling within 4 years of purchase is without question due to a fault.
26 juin 2026
Avis spontané
Réponse de Guardsman UK
Good Afternoon Amanda,
Thank you for your review. We’re sorry to hear that you feel disappointed with the outcome of your claim.
Our protection plans are designed to cover specific types of damage in line with the policy terms, and we appreciate that when a claim cannot be approved, this can understandably feel frustrating.
If you need further information about our decision, please refer to our letter dated 9 July 2026 which explains the outcome of your claim review and provides information on the next steps available to you.
Many thanks
Guardsman Customer Care Team
Excellent service
Excellent service, reported damage and the man came the next day and sorted it. Lovely chap, many thanks
24 juillet 2026
Avis spontané
Familiar technician always attends
Jamie the technician always attends to my furniture, he is polite and competent within his role, fixed numerous faults for us would highly recommend
29 juin 2026
Avis spontané
Excellent customer service
Excellent customer service, the Guardsman/staff explained to me step by step what was wrong.
11 juin 2026
Avis spontané
Very good service from the contractor
Very good service from the contractor. Professional and quick thank you !
23 juillet 2026
Avis spontané
Terrible customer service
I provided my direct details to be contacted by their upholsterer, but he consistently called my dad instead. He claimed I missed an appointment, yet my mum was home the entire time and he never even rang the doorbell.
He then claimed I missed another appointment because he kept using the wrong number—despite me calling Guardsman twice to correct it and explicitly giving them my details.
To top it off, after complaining, they are now demanding a £10 fee to reschedule, with zero guarantee they won't mess up again. Terrible customer service from start to finish. Save yourself the hassle!
23 juillet 2026
Avis spontané
Réponse de Guardsman UK
Good Morning Connor,
We’re genuinely sorry to read how upsetting this experience has been for you. That’s not what we would want for any of our customers.
We’d like to understand what’s happened and see how we can help bring this to a clearer resolution. Please contact us at info@guardsman.co.uk with your details so we can review this with the appropriate team.
Many thanks
Guardsman Customer Care Team
You didn't even deal with my complaint
You didn't even deal with my complaint. I asked for a refund for the service you haven't provided. It's too late to be trying to send someone out now months after the stains have already dried in
22 juillet 2026
Avis spontané
Réponse de Guardsman UK
Good Morning Ginny,
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback. Please contact us at info@guardsman.co.uk with your claim reference or postcode so we can look into this further for you.
Many thanks
Guardsman Customer Care Team
Truly the most USELESS purchase
Truly the most USELESS purchase. We lodged our issue on 7th March 2026 and we're told to expect a follow up within 10-20 days. The tracker updated to say with a technician. For 8 weeks I got the same message. So I put a complaint in. I then got a follow up to my complaint on the 23rd may saying they had not been able to resolve the complaint yet and would be in touch. What an outcome. I then had the technician come out on 19th June and order a repaired part. It's now a month later and still no update or timescale. The whole process has been poor and I would not recommend them. The attitude of staff on the phone is almost as if they find it funny.
19 juin 2026
Avis spontané
Réponse de Guardsman UK
Good Morning,
We’re genuinely sorry to read how upsetting this experience has been for you. That’s not what we would want for any of our customers.
We’d like to understand what’s happened and see how we can help bring this to a clearer resolution. Please contact us at info@guardsman.co.uk with your details so we can review this with the appropriate team.
Many thanks
Guardsman Customer Care Team
Terrible experience
Terrible experience, They still havent completed my sofa being fixed its going on 4 + months now . Fixed half and took cushions out of the sofa and just never came back . No communication ignoring my communication and I had to ask for someone else to take over uts that bad . , Id never buy another product from guardsman or dfs .
22 juillet 2026
Avis spontané
Réponse de Guardsman UK
Good Morning Alan,
Thank you for taking the time to leave a review. We’re really sorry to hear how frustrating this experience has been for you.
We understand how important it is to have issues resolved as quickly as possible and we’re very sorry to hear that you felt communication fell short during your claim. Keeping our customers informed remains extremely important to us, and we’re disappointed to learn that this wasn’t your experience on this occasion.
We’d like to look into this further and review what’s happened with your claim. Please contact us at info@guardsman.co.uk with your postcode or claim reference so we can help progress this for you.
Many thanks
Guardsman Customer Care Team
Never getting cover again
The leather on the product we bought started to bubble and we called you immediately. Your reason not to pay was we didn’t contact you sooner. Now the leather as almost all peeled off and i need to buy a new sofa. I will definitely not be getting your cover again.
22 juillet 2026
Avis spontané
Réponse de Guardsman UK
Good Morning Ricky,
Thank you for your review. We’re sorry to hear that you feel disappointed with the outcome of your claim.
Our protection plans are designed to cover specific types of damage in line with the policy terms, and we appreciate that when a claim cannot be approved, this can understandably feel frustrating.
If you’d like us to review your claim or explain the decision in more detail, please contact us at info@guardsman.co.uk with your claim reference, and we’ll be happy to assist.
Many thanks
Guardsman Customer Care Team
Quick and friendly service however inefficient at cleaning
Quick and friendly service however the stain cleaning flattened the sofa material and didn’t completely get rid of the stain.
9 juin 2026
Avis spontané
Réponse de Guardsman UK
Good Morning Fay,
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback. Please contact us at info@guardsman.co.uk with your claim reference or postcode so we can look into this further for you.
Many thanks
Guardsman Customer Care Team
Do not buy this insurance!
I was aggressively sold this via DFS when I purchased my sofa.
I was told by the DFS salesman that they cover ANY damage/wear & tear when actually they do NOT.
When I came to claim I was told that stains/dirt accumulated over time are not covered and my claim was refused.
Annoyingly, I purchased this once before and when I claimed for the same thing, they sent out a tiny bottle of fabric cleaner that did nothing. When I mentioned this to the salesman the second time around he acted surprised and told me they are really good and will cover just about anything. Like the idiot I am, I bought it.
Do NOT purchase - stay away.
8 juillet 2026
Avis spontané
Réponse de Guardsman UK
Good Morning,
Thank you for your review. We’re sorry to hear that you feel disappointed with the outcome of your claim.
Our protection plans are designed to cover specific types of damage in line with the policy terms, and we appreciate that when a claim cannot be approved, this can understandably feel frustrating.
If you’d like us to review your claim or explain the decision in more detail, please contact us at info@guardsman.co.uk with your claim reference, and we’ll be happy to assist.
Many thanks
Guardsman Customer Care Team
Quick and easy
17 juin 2026
Avis spontané
Excellent service
Engineer came out and fixed my chair cushion very promptly. Its now back to original condition. Excellent, friendly service.
23 juin 2026
Avis spontané
Lovely bloke
Lovely bloke. Arrived on time. Polite. Knowledgeable. Really really good,experienced. Thank you
17 juin 2026
Avis spontané
Great service
Updated on the portal each time so knew what was going on, our technician who I think was called Peter was very friendly and kept me informed what he was doing on the job. Peter managed to resolve the issue and recliner is now working thanks
20 juillet 2026
Avis spontané
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