Guardsman UK Avis 

Updated on the portal each time so knew what was going on, our technician who I think was called Peter was very friendly and kept me informed what he was doing on the job. Peter managed to resolve the issue and recliner is now working thanks

Very polite respectful operative, I didn’t catch his name, job done quickly and effectively

Operator gave us options to attend - attended & completed the job on time, really good job

fantastic service from the start they were able fix my chair in a matter of minutes even checked the battery as i have had the chair over two years now fantastic job all round highly recommend them the member of staff was brilliant really efficient at the job

Warranty honoured without quibble after thorough checks. Good colour match and time will tell with leather grain matching.
Visiting technician was prompt, efficient and friendly - 5 stars in his case.
Only 4 stars overall as the claim process was rather protracted - luckily the sofa was still perfectly usable so this was just a niggle.

Great service! Repaired our leather sofa with ease & explained what had caused the damage.

Clear and explicit information given by the office !
The sub contractor was absolutely terrific,
Worked with us on the time and date .
Once started he was very clear in how poor the chair’s condition was!!
The finished chair is greatly improved by his painstaking work and outstanding ability.
So often the public are disappointed with insurance cover offered as it is not appropriate to the requirement.
This a very pleasant experience
BSWinter

Lovely man, very chatty and got the stain out no problem.

Took forever for someone to contact me with a date for an appointment
When they did come round they didn’t remove the stain and the advice hasn’t worked
They made me feel like everything was my fault and I only had myself to blame
Terrible attitude

The engineer came on time, kept us informed and did a great job.

The man came to repair one seat of a two seater settee he worked on one seat because it had sunk. He stripped all the seat and put in a thicker piece of foam. He worked through his lunch break to complete the work.

The technician that visited was excellent. He really took the time to work on the stain and it was completely removed, much to my surprise. He was courteous & friendly too. Thank you

Simple process to report the fault, get an engineer visit, confirm the required parts and get a revisit to install

I was sold "Furniture cover, stains etc, covered for 5 years and paid a decent price for this.

Now refusing action and taking forever/ignoring response.

If you've recently purchased this, I urge you to re-consider.

Really glad I got this extra stain protection for my sofas from guardsman, I have made several claims for stain removal and the process has been straightforward with prompt contact from technicians each time.

The technician was very good thanks well happy with the service I received from you.

I was very happy with the repair completed by Emmett and Darragh. They did an excellent job fixing my couch, and the finished result was fantastic. Their workmanship and attention to detail were excellent, and I couldn’t be happier with how it turned out.

The only downside was the length of time the whole process took. The first repairer sent by Guardmans Insurance took part of the couch away and, after a few weeks, said they couldn’t source a matching fabric. The repair was then passed on to Emmett and Darragh, who were able to complete the job successfully. While the delay was frustrating, it wasn’t their fault, and once they took over, the repair was completed to a very high standard.

Overall, I would highly recommend Emmett and Darragh for the quality of their work.

Mrs macDonald we have bought a 3 and 2 seater reclining sofa from dfs paid a lot of money for this rubbish£2.300 plus guardsman so called cover when tried to make a claim only to be told it's not covered the colour from 2 cushions has come off this fabric it's only 2year and 8 months old neither the warranty from guardsman is a total waste of money as well as the warranty from dfs as its only lasts 2 years but don't tell you this when buying a sofa

The service we received from start to finish was excellent.

The representative who carried out the work arrived in time, was very pleasant and his work and cleanliness was first class.

Very professional and solved the issues quickly.