Terrible service! I ordered and paid for same day service.As it was a collegues birthady that day. When it didn't arrrive i contacted them they said i missed the cut off by 30mins, however their websi... Voir plus
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Lisez les avis des autres
I did an online order - Large pamper pack, chocolates and Prosecco. I took my time perusing all the choices and adding extras. I found the ordering and payment very easy, discount applied no problem... Voir plus
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Your website says same day delivery if ordered before a certain time and I paid express delivery yet it came 2 days later. Rang your customer service and asked them to refund me the express delivery b... Voir plus
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Solid five stars from me. Easy to use website with the ability to make changes or entirely yr own hamper. I was thrilled with the quality of the hamper I chose and the quick trackable delivery. Will b... Voir plus
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À propos de l'entreprise
- Fournisseur de produits alimentaires
- aussi dans
- Boutique de cadeaux
- Fournisseur de cadeaux d'entreprise
- Magasin de bonbons
- Magasin de souvenirs
À propos de Hampers Galore
Écrit par l'entreprise
Making Moments Memorable
Whether it’s for a loved one’s Birthday, an Anniversary, just to say Thank You or any Special Occasion, our wide range of gourmet Australian gift hampers are designed to delight and surprise!
Choose from our wide range of fine wines, gourmet foods, indulgent chocolates, beer and cider, whisky, our vegan and organic items, and many other exciting products, with next day delivery Australia wide.
At Hampers Galore, we have new additions being constantly added to our range of scrumptious delights. We love creating gifting ideas to suit your every need! You can even Create Your Own Hampers and personalise items!
Make sure you ride the polar express to our Christmas Gifts section dedicated to helping you spread joy amongst your loved ones in new, fun, and exciting ways. Or if you’re looking to thank your employees and clients to show them their cherished, stop by our Corporate Gifting section!
Shop through our range of Christmas gifts, gifts for him, gifts for her, gift hampers and corporate gift boxes. Our Australian gift hampers are the gift idea you are looking for! Take a look through our online store and discover new ways of gifting!
VISIT US TODAY
Coordonnées de contact
28 Volt Circuit, Dandenong South, 3175, Melbourne, Australie
- 1300 459 569
- customerservice@hampersgalore.com.au
- hampersgalore.com.au
3,5
Moyen
2 k avis
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Réponse de Hampers Galore
Thank you for your positive feedback! We're happy to hear that your ordering experience was smooth and that your delivery was quick. If you need anything else, don't hesitate to reach out!
I ordered my hamper on 6Jan and l still…
I ordered my hamper on 6Jan and l still haven't received it
6 janvier 2025
Réponse de Hampers Galore
We sincerely apologise for the delay in the delivery of your hamper. We are currently looking into the status of your order and will provide you with an update as soon as possible. Thank you for your patience and understanding.
I do not know if hamper has been…
I do not know if hamper has been delivered even though I asked for confirmation
8 janvier 2025
Réponse de Hampers Galore
Hi Sarah,
We apologise for the inconvenience. Unfortunately, we cannot confirm the delivery status at this time. Please allow us to look into this for you and provide you with an update as soon as possible. Thank you for your patience and understanding.
Kind regards,
The Hampers Galore Team
Réponse de Hampers Galore
Thank you for your wonderful feedback!
We’re so pleased to hear they loved the result. It’s always our goal to create something beautiful and memorable for every occasion.
Make my family & friendship easy.
Very easy and reasonable price and discount most of the time. Quick delivery too.
7 janvier 2025
Réponse de Hampers Galore
Thank you for your kind feedback! We're thrilled to hear you found our process easy and our pricing reasonable. It's great to know you appreciated the discounts and quick delivery. We look forward to serving you again! 😊
We loved our hamper
We loved our hamper! We received it as a gift for Christmas. It was full of yummy, good quality treats and sparkling wine. We were very happy with it 😊
1 janvier 2025
Réponse de Hampers Galore
Thank you for sharing your experience! 🎄✨ We're delighted to hear you loved the hamper and enjoyed the quality treats and sparkling wine. It’s always our aim to bring joy, especially during the festive season! 😊
AVOID - Extremely Poor Service and Lost Christmas Hamper
I ordered a Christmas hamper on December 14th with an expected 2-3 day delivery. What followed was a frustrating experience that remains unresolved:
• The provided tracking number was invalid from the start
• After multiple attempts to resolve the issue (10+ calls and emails), I received contradictory information:
- Phone support claimed it was at an unspecified local post office
- Email support admitted they had no idea of its location
- Their responses were generic and often unrelated to my queries
On January 7th, I finally received proof of delivery - from December 20th. The hamper had been left unattended in the foyer of a 30+ story Melbourne CBD building, by some lockers. Unsurprisingly, after 19 days, the hamper was no longer there.
Despite losing my order due to their poor delivery practices, they've refused to provide a refund and merely "thanked me for my understanding."
There are many reputable hamper companies in Melbourne - I strongly advise choosing one of them instead.
14 décembre 2024
Réponse de Hampers Galore
Hi Conor,
We're deeply sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we strive to provide. Please email us at customerservice@hampersgalore.com.au with your order details so we can investigate this further and work on a resolution. Your feedback is invaluable to us, and we truly appreciate you bringing this to our attention.
Kind regards,
The Hampers Galore Team
Réponse de Hampers Galore
HI Bev,
Thank you for your wonderful feedback! We're delighted to hear you were pleased with our prompt service, efficiency, and free delivery. Providing a seamless experience is what we strive for, and it's always great to know when we've achieved that.
We hope to assist you again in the future!
Warm regards,
The Hampers Galore Team
Fraudulently took payment for express delivery that took an extra week to arrive.
The item that I paid for was not delivered on time. I chose to pay for express delivery however it was not delivered in time for the birthday.
Instead it was delivered more than a week late.
Completely unacceptable, and when I reached out to the company they have no accepted any responsibility for it.
Avoid this company at all costs, they need to be investigated.
UPDATE: not at all happy with the comment made about my feedback being appreciated and valuable. You literally do nothing to rectify the issues including denying my request for a refund of the delivery costs. Ridiculous.
24 décembre 2024
Réponse de Hampers Galore
Hi Trish,
We sincerely apologise for the disappointment and inconvenience caused by the delay in delivering your order. We understand the frustration of having a gift arrive late, especially for such an important occasion.
We strive to ensure timely delivery and regret that we fell short in your case. While we rely on external couriers for delivery, we accept that your experience was not up to our usual standards, and we will investigate this matter further to avoid similar issues in the future.
Thank you for bringing this to our attention, and we truly appreciate your feedback as it helps us improve.
Kind regards,
The Hampers Galore Team
Attention to detail and website need improvement.
The website is no good. It really needs improvement. I struggled to personalise my order and when I finally typed the text I wanted printed on the candle, it wasn’t done. Or it didn’t go through properly because of the crappy website. Additionally, I got a thank you card addition to the hamper, and the card was already sealed inside an envelope. How am I supposed to write on the card if it’s sealed in the envelope? They need to pay more attention to detail and improve their website. It’s not cheap either, so I expect a better website experience and more attention to detail for what I ask for. There are better hamper companies out there.
6 janvier 2025
Réponse de Hampers Galore
Hi Sarah,
Thank you for your feedback. We sincerely apologise for the challenges you faced with our website and the issues with your order. We’re working to improve the website for a better experience and will address the oversight with the thank-you card to prevent it from happening again.
We value your support and hope to provide a better experience in the future. Please let us know if there’s anything we can assist with.
Kind regards,
The Hampers Galore Team
Always come through even in the most…
Always come through even in the most busy periods. Products are all high quality and look amazing. So easy when your in another country
23 décembre 2024
Réponse de Hampers Galore
Hi Yvonne,
Thank you for your kind words! We're so pleased to hear that our service and products have consistently met your expectations, even during busy periods. It’s our goal to make the process as seamless as possible, especially for customers ordering from another country.
We’re grateful for your continued support and look forward to helping you create more special moments in the future!
Warm regards,
The Hampers Galore Team
Disaster of an experience
Disaster of an experience. Despite ordering and calling the hamper was not delivered as requested. This was a Christmas gift that was never received. Still awaiting a refund
18 décembre 2024
Réponse de Hampers Galore
Hi,
We sincerely apologise for the inconvenience caused by the non-delivery of your Christmas gift and for the delay in processing your refund. Your experience does not reflect our usual standards, and we deeply regret the frustration caused.
We have prioritised your inquiry and will ensure this matter is attended to promptly. Please rest assured that we are working to resolve this for you as quickly as possible.
Thank you for your understanding, and we appreciate your patience.
Kind regards,
The Hampers Galore Team
Delivery on the expected day
Delivery on the expected day - amazing service. And hamper very well received from our birthday boy!!
4 janvier 2025
Réponse de Hampers Galore
Hi Gail,
Thank you for taking the time to share your wonderful feedback! We’re delighted to hear that the hamper was delivered on time and well received by the birthday boy—it’s always our goal to make every occasion special.
We truly appreciate your support and look forward to assisting you with future orders!
Kind regards,
The Hampers Galore Team
The hampers were good still missing 4 hampers
The hampers were good, but I only got half (4/8 hampers) of my order and have not received the other 4 hampers to date.
No one has responded or compensated for this loss.
16 décembre 2024
Réponse de Hampers Galore
Hi Ruth,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused by the missing hampers. Rest assured, we will promptly attend to this matter and investigate the situation. Please allow us a moment to look into the issue, and we will get back to you as soon as possible with an update.
Kind regards,
The Hampers Galore Team
I was able to go there 2 days before…
I was able to go there 2 days before Christmas order Christmas hamper and they made it on the spot ,all done within 15 minutes fantastic 😁
23 décembre 2024
Réponse de Hampers Galore
Thank you for sharing your wonderful experience! We're so pleased to hear that we could help you with your Christmas hamper so quickly and efficiently. We hope it made the holiday season even more special!
Disappointed Service
Despite phone calls and reassurances and placing the order well in advance 21/12 - the Christmas Hamper delivery did not reach my daughter. Advised that no one was home at the time. My daughter was home waiting all day as this was meant to be shared Christmas morning. Requested for perhaps NYs eve, informed could not be delivered until the 02/01..Requested a refund and now informed that the delivery fee of $19.95 will be deducted .Products look good, but attention to customer service seriously lacking. No attempt to fix or amend the negative impact this has created. I will stay with Hamper Emporium who in 5 years have never let me down once. Food for thought.
21 décembre 2024
Réponse de Hampers Galore
Hi Taane,
Thank you for your feedback, and we sincerely apologise for the entire experience. We deeply regret the inconvenience caused by the delay in your order and the issues with customer service. Please be assured that we are constantly working to improve our services, and your feedback is incredibly valuable to us.
We understand the disappointment this has caused, especially with the timing of the delivery, and we are truly sorry for not meeting your expectations. If you would like to discuss this matter further or explore any other options, please don't hesitate to reach out.
Kind regards,
The Hampers Galore Team
Réponse de Hampers Galore
Thank you for your kind words! We're thrilled to hear that you were happy with our service. If you ever need assistance or another hamper, don't hesitate to reach out.
Vegan hamper for my sister and her…
Vegan hamper for my sister and her family. They were very pleased with it
22 décembre 2024
Réponse de Hampers Galore
Thank you for sharing your feedback! We're so glad to hear that your sister and her family were pleased with the vegan hamper. It's wonderful to know that it made a positive impact. If you ever need another gift or any assistance, feel free to reach out!
Terrible Customer Service
Ordered a hamper as a gift on the 22nd December and paid for express delivery. Received notification it had been dispatched on the 23rd December with a tracking number that did not link to any service. Followed up with numerous phone calls and emails both before and after Christmas only to get the same reply that the courier had not updated the portal. No attempt was made by Hampers Galore to contact the courier to determine the status of the delivery. Still have not received any further notification about the delivery. The only reason we know it was delivered is the thank you we received from the gift recipients. This company needs to improve its communication with both the customer and with their courier. Will not be purchasing from them again
22 décembre 2024
Réponse de Hampers Galore
Hi Adrian,
Thank you for your feedback. We sincerely apologise for the experience you've had. We completely understand your frustration with the lack of communication and the delays regarding your delivery, especially after paying for express delivery. We strive to ensure a smooth process for all our customers, and it's clear we fell short in this instance.
Please be assured that we are reviewing our communication processes and working with our couriers to prevent similar issues in the future. Your comments are valuable, and we appreciate you bringing this to our attention.
Kind regards,
The Hampers Galore Team
I’m so disappointed with this company
I’m so disappointed with this company. Ordered corporate gifts on the 17th Dec for Xmas and they still haven’t shown up! After numerous phone calls I’m still waiting on a refund to be issued for the missing hampers. I advise you to read the reviews before using them as it would seem many people have negative experiences with them. Very surprised they are still operating
17 décembre 2024
Avis spontané
Réponse de Hampers Galore
Hi Kristen,
We sincerely apologise for the experience you've had. I will pass your concerns along to our accounts team to ensure they attend to this promptly. We truly regret the inconvenience caused and appreciate your patience while we work on resolving this matter.
Kind regards,
The Hampers galore Team
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