ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and th... Voir plus
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I initially had an issue with communication but Johnny had reached out after I expressed my concerns and talked me through everything. His response and action has been fantastic and that's the custom... Voir plus
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Bought this one for my 12yo son just over a year ago. He pretty much plays online games and goes to school, that's it. 🙄 It went flat a few weeks ago and never worked again, and there's only a 6 mont... Voir plus
Order #10660 Watch had died after 7 months of light use. I bought a new charger cable from the website but that hasn’t fixed the problem. £69.95 + £6.95 out of pocket with a watch that won’t turn... Voir plus
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Hardhat Watches Australia - Buyers beware!
I purchased 2x hardhat watches in Nov 2025, and in Feb 2026, one of them stopped working. After 25 emails back and forth hardhat have been extremely difficult to deal with when returning my product to them. Refusing to provide an actual return address, under international postage laws, customers are required to obtain a person's name, company name, a physical address, not a P O Box, and a business phone number. After almost 10 emails, this information finally came through. If you want to return your hardhat watch send it to:
Jim Stevens - Warehouse Manager
Hardhat Watches Australia
19 Wille CT
Ormeau
QLD 4208
Ph: +61075563 9988
None of this information is readily available on their website.
Hardhat informed me that once my product was returned to them, they would process a refund within 48hrs.
My product was delivered to hardhat on the 20/03/2026, and I am still waiting for communication and a refund. My advice to new customers,
Don't buy any products from this company, their service and products are terrible! BTW Johnny, don't bother responding to this I've already dealt with 10+ staff members from hardhat!
4 novembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Vinny,
We’re really sorry to hear about your experience — and we completely understand your frustration given the back and forth you’ve outlined.
There were clearly some inconsistencies in communication on our end during the process, and that’s not the level of service we aim to provide.
I can confirm that your return has now been received and your full refund has been processed, which should land back in your account shortly depending on your bank.
I’ve also reached out to you directly via email to follow this up personally and make sure everything is fully resolved.
We appreciate you bringing this to our attention — feedback like this helps us improve both our processes and communication moving forward.
— Johnny, Hard Hat Australia
Scam just selling rebranded Chinese tat from AliExpress at 5x the price.
Almost fell for the hard sell on thier website and adverts all over social media..it is currently buy one get one free so 2 watches for £150 for the hard hat foreman. Decided to look on YouTube for some reviews and found they are just cheap rebranded Chinese watches selling for as little as £25 on eBay or AliExpress. So you could buy 5 for the price of the 2 on offer direct from hard hat themselves. Glad I did some research.
7 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi James,
We appreciate you taking the time to share your thoughts, however we’re unable to locate any record of you as a customer in our system.
We completely understand there are similar-looking products online — this is something that happens across most industries. What we can stand behind is the quality of our watches, our manufacturer’s warranty, and our money-back guarantee, which are all part of purchasing directly from us.
Our products are also Hard Hat branded and stamped into the casing, and backed by ongoing customer support, which isn’t something you’ll receive from copycat, unknown third-party sellers.
If you do have any genuine questions about the product, we’re always happy to help — feel free to reach out to our team anytime.
— Johnny, Hard Hat Australia
Absolute Terrible Customer Service
My partner brought me a watch as a gift. They are meant to be rated IP68 Standards for water, so roughly 30mins. I literally dove into a river and surfaced and the watch decided water was too much and kicked the bucket. Started spazzing out and then fully died. Decided hey it is still under the 90 returns and the warranty. I will reach out the company. Took them 2 weeks to respond to my email and then they asked for generic photos and videos... fair enough. Replied with the information. Waited another week and a half, sent a follow up email. They sent me another generic please submit photos and videos of the watch... I had already sent those. I sent them again. Almost 2 weeks later and still waiting on a reply. So terrible customer service and will be reporting to ACCC. Do not buy as it is just doesn't meet any of its own standard. This is still an ongoing issue that is yet to be resolved.
22 mars 2026
Avis spontané
Réponse de Hardhatwatches
We’re really sorry to hear about your experience — especially the delays and repeated requests for information.
That’s not the level of service we aim to provide, and we completely understand your frustration.
I’ve personally looked into this and can see where things have broken down in communication on our end — that’s on us.
I’ve reached out to you directly via email so we can get this sorted properly for you straight away. We’ll make sure this is resolved as quickly and smoothly as possible.
Thanks for bringing this to our attention — we genuinely appreciate the feedback and the opportunity to fix it.
— Johnny, Hard Hat Australia
The company is a scam
4 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Mr Kay,
We’re sorry to see this feedback and would really like the opportunity to understand what’s gone wrong here.
If you could please email us at support@hardhatwatches.com.au
and ask for me (Johnny), I’ll personally look into your situation and do my best to get it sorted for you.
We’re here to help and keen to resolve any issues.
— Johnny, Hard Hat Australia
Yea they have made their money
Yea they have made their money. Do not buy this product. First watch won't charge second watch went bright screen after 2 months and wouldn't reset. They are second class watches
2 avril 2026
Avis spontané
Réponse de Hardhatwatches
Hi Whales,
We’re really sorry to hear about your experience — that’s definitely not what we want for our customers.
We’d really like the chance to look into this properly and get it sorted for you. If you can please email us at support@hardhatwatches.com.au
and ask for me Johnny, I’ll personally handle this for you and make sure we get a resolution in place.
We stand behind our products and are always here to help when things don’t go as expected.
— Johnny, Hard Hat Australia
Watch broke after two months after on…
Watch broke after two months after on going emails we come to the conclusion that a replacement watch will be sent out.
With no info on this replacement I emailed again only to find out they had blocked my email. Probably one of the worst companies iv delt with.
1 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Thomas,
We’re sorry to hear about your experience — that’s definitely not the impression we want to leave.
I’ve personally looked into your order and can confirm that your email hasn’t been blocked on our end. We have been in contact, and your replacement watch has already been organised, with shipping details sent through.
It’s possible some of our emails may have landed in your junk/spam folder, so it might be worth checking there just in case.
If you’re still having trouble locating the details, please reach out to us at support@hardhatwatches.com.au
and ask for me (Johnny), and I’ll make sure everything is resent and sorted for you straight away.
We’ll get this resolved for you 👍
— Johnny, Hard Hat Australia
Disappointed purchase
For the price im abit disappointed. Lovely sturdy watch. No worse nor better than a cheaper off brand watch with the same features. My biggest issue is having to recharge it every 3-4days.
31 décembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Vernalee,
Thanks for your feedback — really appreciate you taking the time to share it.
I’m sorry to hear you’ve been a bit disappointed, especially with the battery life — that’s definitely something we’d like to look into for you.
If you can flick us an email at support@hardhatwatches.com.au
and ask for me (Johnny), I’ll personally take a look and help get this sorted for you.
Keen to turn this around 👍
— Johnny, Hard Hat Australia
Purchased 3 watches
Purchased 3 watches , 2 lasted 12 months only and just stopped working? Band is ok but the clip that holds band is crap. Would not purchase again and they are 4 times cheaper elsewhere.
26 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Andrew,
Thanks for your feedback — we’re sorry to hear you’ve had this experience.
We haven’t been able to locate your order from this review, but we’d definitely like to look into this properly for you.
While our watches are built for tough, day-to-day use, any issues like the ones you’ve mentioned with functionality or the band clip aren’t something we’d expect, and we’d be keen to get this sorted.
If you can reach out to us at support@hardhataustralia.com.au
with your order details, we’ll take a closer look and see what we can do for you ask for Johnny.
We stand behind our products and are always happy to help where we can.
— Johnny, Hard Hat Australia
I’d give less if possible WSTCH IS RUBBISH
I’d give less if possible.
Fake advertising it does not work as advertised they told me they sending out replacements in batches !!!!!!!!!! It’s rubbish now they want to charge ME FEES to send back something that doesn’t do what they say !!!!! BUYER BE VERY AWARE ITS NOT WHAT THEY ARE SAYING
20 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Sharron,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.
It looks like there was some miscommunication during the support process, which we understand would have been frustrating — that’s not the experience we aim to provide.
While issues like this are uncommon, when they do occur we make it a priority to resolve them quickly and properly. I’ve personally reached out to you via email to get this sorted as soon as possible.
We appreciate you bringing this to our attention — it helps us improve both our product experience and how we communicate with customers.
— Johnny, Hard Hat Australia
Outstanding Customer Service
Hi I bought a Big Rig and me being me I ask lots of questions. Mick and the team were extremely patient with me and guided me to the best option for me. The service I received was second to none. Couldn't fault this firm. Fast replies to emails, always friendly and willing to help. I would definitely be happy dealing with Hard Hat in the future and recommending products. Thanks to the crew at Hard Hat.
16 mars 2026
Avis spontané
Réponse de Hardhatwatches
G’day Richard,
Really appreciate you taking the time to leave this — and glad we could help you out!
No dramas at all with the questions mate, that’s what we’re here for. Stoked to hear Mick and the team looked after you and got you sorted with the right option.
Thanks again for the support and the recommendation — means a lot.
Cheers,
Johnny
Hard Hat Watches
Wish there was a Zero Star.
Wish there was a Zero Star.
Purchased a FOREMAN watch, that failed inside 2 months.
Communication was below average, with constant stalling tactics consistent with scammers.
ie,"Did your go swimming with it?" Although supposedly water resistant and tough.LOL
Took me 2 weeks to get them to approve return then another week after they received it to activate refund, only after threat of PayPal dispute.
Their 90 day satisfaction guarantee is a sham, All about stalling.
Stay clear
22 février 2026
Avis spontané
Réponse de Hardhatwatches
G’day Wayne,
We’re really sorry to hear about your experience — it’s definitely not the standard we aim for.
Just to clarify, the questions our team asked (like water exposure, usage, etc.) aren’t intended to delay things — they’re there to help us pinpoint what may have caused the fault so we can pass that information back to our warehouse and manufacturers to prevent the same issue happening again. That said, we understand how that can come across and we’ll take that feedback on board.
We appreciate you sticking through the process and we’re glad the refund was ultimately resolved, but we’ll be reviewing this internally to improve both our response times and overall experience moving forward.
Thanks for bringing it to our attention.
Cheers,
Johnny
Hard Hat Watches
Ordered a new band after the original…
Ordered a new band after the original fell apart after about 6 months, new band arrived quickly and without any problems. It looks way better then original and was easy to fit.
18 mars 2026
Avis spontané
Réponse de Hardhatwatches
G’day Travis,
Thanks for the review mate!
Glad to hear the new band arrived quickly and you’re happy with it — even better that it’s an upgrade on the original and easy to fit.
Appreciate the support!
Cheers,
Johnny
Hard Hat Watches
Big Rig
Had a problem with the touchscreen of my big rig and was sent a replace asap. Lovely to deal with and easy to have the conversation. My big rig works perfectly and am really happy with the product
16 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Belinda,
Really glad we could get that sorted quickly for you!
Awesome to hear your Big Rig is running perfectly now — and thanks for the kind words about the team as well 😊
Johnny
Hard Hat Australia
big rig
I got the big rig. Easy to navigate. Feels really comfortable. The lock function comes in handy being a fitter and bumping it while working. Highly recommend it. Cheers Johnny. Great product and service
13 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Jamie,
Love this — especially coming from someone on the tools.
Glad the Big Rig’s doing the job and the lock function’s coming in handy!
Appreciate the support mate 👊
Johnny
Hard Hat Australia
A Load of Crap…
I had a foreman bought for me for my birthday watch arrived thought this is great .It lasted maybe 2 3 weeks at most back and forth with emails they said try this try that all to no good .Then they sent me another piece of crap that took several weeks to arrive it lasted about the same time more emails same old story against our policy to refund you only get 90 days apparently. so next i agree muggins here to pay extra and get the better watch the BIG RIG well big pile of crap is what it is that lasted about a week ,so guess what more emails take pic take video of what it is doing .Now they want to send me another pile of crap or offer a partial refund .Not good enough I'm going to consumer protection regarding this mob
11 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi there,
Thanks for your feedback — sorry to hear about the issues you’ve experienced.
I’ve checked on this and can see our team has been in contact and is currently guiding you through our 90-day return process to get this resolved.
If there’s anything further you need, feel free to reply to the email thread or reach out directly and we’ll make sure this is finalised for you as quickly as possible.
Johnny
Hard Hat Australia
False advertising.
5 novembre 2025
Réponse de Hardhatwatches
Hi Jonathan,
Sorry to see this — that’s definitely not the experience we aim to provide.
I’ve just reached out to you personally via email so we can get a better understanding of what’s gone wrong and sort this out properly for you.
If you can reply there, I’ll make sure we get this resolved as quickly as possible.
Johnny
Hard Hat Australia
To simply put it… sensational
To simply put it… sensational
Return my emails within the hour if during the week. I have used their watch for years now and recently upgraded to their big rig watch which I’m keen to receive and test it out. Happy customer 😊
9 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Kris,
“Sensational” — we’ll take that all day!
Appreciate the kind words and your support over the years. Keen for you to get the Big Rig and put it to the test 💪
Johnny
Hard Hat Australia
The people involved in this business…
The people involved in this business are incredibly helpful and seem like great people. My package ended up getting lost in the mail and Johnny fixed it right up for me and got my watch sent to me very quickly. Amazing people, amazing watch. :))
9 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Eva,
This one means a lot — really appreciate you saying that.
Glad we could get that sorted quickly for you in the end, and even better to hear you’re loving the watch!
Thanks again for the support 😊
Johnny
Hard Hat Australia
I’ve brought two hardhat watches and…
I’ve brought two hardhat watches and both of them have failed in the drilling industry, they are just not built tough enough to handle what is required, also limited functionality
6 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Ricky,
Sorry to hear about the issues you’ve had — that’s definitely frustrating, especially after only a few months.
If you’re able to, please email me directly at support@hardhatwatches.com.au and ask for Johnny. I’ll take care of this personally and make sure we get a proper resolution for you.
Johnny
Hard Hat Australia
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