ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and th... Voir plus
L'entreprise a répondu
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I initially had an issue with communication but Johnny had reached out after I expressed my concerns and talked me through everything. His response and action has been fantastic and that's the custom... Voir plus
L'entreprise a répondu
Bought this one for my 12yo son just over a year ago. He pretty much plays online games and goes to school, that's it. 🙄 It went flat a few weeks ago and never worked again, and there's only a 6 mont... Voir plus
Order #10660 Watch had died after 7 months of light use. I bought a new charger cable from the website but that hasn’t fixed the problem. £69.95 + £6.95 out of pocket with a watch that won’t turn... Voir plus
L'entreprise a répondu
3,1
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437 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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The customer service was amazing
The customer service was amazing. Thanks to Johnny, service was quick and replays were fast and easy. High Recommended.
18 février 2026
Avis spontané
Réponse de Hardhatwatches
G’day Talen,
Thanks heaps for the kind words mate, really appreciate it!
Glad we could get it sorted quickly for you. If you ever need anything in the future, just reach out.
Cheers legend,
Johnny
Hard Hat Watches Australia
Réponse de Hardhatwatches
Thanks heaps Andrew!
That’s awesome to hear mate 👏 We’re stoked you’re loving the watch and getting solid battery life out of it.
Really appreciate the support legend!
Cheers,
Johnny
Hard Hat Watches Australia
problem the c20 watch…
problem this is a c20 watch,look online same watch after purchasing others selling this like a fifth of the cost.my advice look up c20 smart watch online for the same watch.to be an Australian company and to do this!! Shame! Shame! Shame!
17 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Scott,
I understand your concerns.
There are a number of smart watches on the market that share similar hardware platforms. However, our product is configured, tested, supported and warranted under the Hard Hat brand here in Australia.
If you have specific concerns about your watch or its performance, I’d genuinely like to review your order and address them directly.
Please email our team and include “FAO Johnny – Scott Review” in the subject line so it comes straight to me. I’m happy to personally look into this for you.
Johnny
Hard Hat Watches Australia
Charger for watch never worked…
Charger for watch never worked properly. So watch was not working for sometime.
6 janvier 2026
Réponse de Hardhatwatches
G’day Kevin,
Really sorry to hear about that mate — that’s definitely not what we want. If the charger is playing up, we’ll get it sorted ASAP.
If you can flick our team an email with your order number, we’ll organise a replacement charger for you straight away so you can get the watch back up and running.
Appreciate you letting us know.
Cheers,
Johnny
Hard Hat Watches Australia
Lasted 13 months before battery can…
Lasted 13 months before battery can only last 10 minutes of a workout. They hide behind their warranty and ignore obligations under ACL. Just dodgy company selling a dog sh*t product. Avoid at all costs.
UPDATE: NOT INTERESTED IN 50% OFF ANOTHER DOG SHIT WATCH. JUST A MARKED UP ALI-EXPRESS. everyone should watch youtube reviews before buying, these watches exposed as ali express special with a 10x markup. They dont even have hard hat branding. Hardhat is just a drop seller. Package comes direct from China. Dodgy and misleading.
13 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Dan,
If your battery performance has significantly deteriorated after 13 months, I understand your frustration.
While our manufacturer warranty period is six months, I’m happy to personally review your case.
Please email and put “FAO Johnny – Dan Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Still haven’t received my order
I have now received my watch and have to say I’m extremely happy with it still working out all the bits and bobs if anyone knows how to get message notifications through the watch that would be much appreciate, watch arrived with 70% charge and it’s now Sunday and it’s sitting comfortably at 40% very happy with this so far
12 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Chris,
Sorry again for the confusion mate.
We had accidentally provided you with the wrong tracking number initially, which understandably caused a lot of frustration (especially after you spent time speaking with Royal Mail).
I’ve now personally checked your order and sent you the correct tracking number via email, and your parcel is nearly there.
If there are any further issues at all, please reply to the email and ask for Johnny and I’ll take care of it directly.
Appreciate your patience and again apologies for the mix-up.
Cheers,
Johnny
Hard Hat Watches
Feels cheap and plasticky
Feels cheap and plasticky, definitely not hard wearing like advertised. Also think it’s uncomfortable and took too long to arrive
11 janvier 2026
Réponse de Hardhatwatches
Hi Oliver,
Thanks for your review mate and sorry to hear the watch wasn’t what you expected.
Our watches are designed to be lightweight for comfort while working, but I understand that can feel different depending on what someone is used to wearing. Apologies as well if delivery took longer than expected.
If you’d like to reach out, email support@hardhatwatches.com.au
and ask for Johnny — I’ll personally see what we can do to help you out.
Cheers,
Johnny
Réponse de Hardhatwatches
Hi Alex,
Thanks for your review and sorry again for the stress with this one.
I’ve checked your order and can see you’ve since emailed us confirming the delivery address entered at checkout was incorrect.
No worries at all — I’ve replied to your email directly and once you confirm your correct address, we’ll get this sorted for you ASAP.
Cheers,
Johnny
Hard Hat Watches
The battery does not last more than 3…
The battery does not last more than 3 days and the heart rate monitor is no where near what your heart rate is. There is no apps to download not the watch I was hopping for
21 décembre 2025
Réponse de Hardhatwatches
Hi Craig,
Thanks for your honest review and feedback.
Sorry to hear the battery life and heart rate monitor haven’t met expectations — battery performance can vary depending on brightness, notifications, call usage, and health tracking settings, but 3 days definitely isn’t ideal if it’s being used normally.
In terms of apps, the watch uses the companion app for syncing and settings, but I understand it can be disappointing if you were expecting downloadable apps directly on the watch.
I have emailed you, and I’ll personally look into your watch and help get this sorted for you.
Cheers,
Johnny
I am on my 3rd watch
I am on my 3rd watch. worn less than 3 days and the strap has pulled out of the body of the watch when getting out of a roller, got in touch with them and they say it's out of warranty and only will offer a discount code on a new watch.
Not impressed with the quality of the product, when I work with heavy machinery and the website says the watch is durable which it is not. below is what their website says:
"The Hard Hat Tough Smart Watch is engineered for men and women who demand durability and reliability. Whether you're on a job site or tackling the great outdoors, this rugged smart watch delivers the toughness, smart features, and long-lasting battery life you have been looking for. "
4 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Jared,
If you’re on your third watch and still experiencing issues — particularly with the strap pulling out — that’s something I want to personally review.
I have emailed you personally to help rectify this. If you have not received the email please email me at support@hardhatwatches.com.au.
Johnny
Hard Hat Watches Australia
Avoid
Very disappointed with the service from Hard Hat Watches. My order was shipped via Cainiao (Belgium) SRL, which is a subsidiary of Alibaba’s logistics arm—something that was not clearly disclosed at the time of purchase.
Shipping was slow and overall service quality matched what many people already know about Cainiao/Alibaba logistics: poor communication and unreliable delivery standards. This does not align with the brand image Hard Hat Watches tries to present.
For the price paid, I expected better transparency, faster shipping, and higher service quality. Unfortunately, the experience felt misleading and not worth the cost. I would not recommend this company based on my experience
21 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi Lee,
Thanks for taking the time to leave your feedback.
Just to clarify — we’re definitely not Alibaba. We’re an actual registered Australian/English brand and we ship thousands of orders every month.
Like many brands, we use a range of international logistics partners depending on the destination and shipping lane, and in some cases that can include Cainiao as part of the courier network.
That said, I completely understand your frustration if your delivery took longer than expected, and I’d genuinely like to look into your specific order and help get things sorted properly.
If you could please email support@hardhatwatches.com.au
and ask for Johnny, I’ll personally check your tracking and make sure you’re looked after.
Cheers,
Johnny
Hard Hat Watches
I bought hard hat watch after watching…
I bought hard hat watch after watching ads , died in first week They send another one but died while charging.
I bought cheap Chinese brand and it works like a charm.
I don't recommend it!
I opened it and photo attached.
1 juillet 2025
Avis spontané
Réponse de Hardhatwatches
Hi Hossein,
If the replacement also failed while charging, that’s not acceptable and I’d like to personally review what’s happened.
Please email and put “FAO Johnny – Hossein Review” in the subject line so I can step in directly.
Johnny
Hard Hat Watches Australia
Bought 2 watches as Xmas presents both…
Bought 2 watches as Xmas presents both broke/stopped working within 2 weeks. Can’t get replies to emails about the issues so still can’t get refund or replacement. WORST COMPANY. Surely something has to be done? They’re basically thief’s taking everyone’s money and then uncontactable
5 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Bec,
If you haven’t received responses regarding two failed units, that’s something I want to step into personally.
Please email and put “FAO Johnny – Bec Review” in the subject line so it comes directly to me and I can make sure this is properly handled.
Johnny
Hard Hat Watches Australia
Broken within 12 months.
got given this watch for Christmas 2024, it worked well for what it is, clearly an Asian supplied product.
the app was average at best and not proprietary to hard hat in any way shape or form, in-fact nothing other than the packaging is labelled as hard hat.
fast forward through 2025, a few times it wouldn't charge but I always seemed to get it to work after playing with the connection and plug, to be honest I maybe wore it for 3-6 months total as I use a more business aesthetic watch day to day. By Nov 2025 I drew the line as I could no longer get the watch to charge, my fault for not mentioning the charge issue when it first arose. The band snapped earlier in the year which was easy enough to replace from AliExpress.
I contacted Hardhat with my charging issue in Jan 2026 to which they claimed warranty was only for 6 months and offered a 50% discount on a replacement.
Now, im completely ok with the fact the warranty had expired however this watch is currently marked down from $249.99 to 139.95 so at best a replacement will cost me $69.97.
note: this is labelled as a "tough as nails" watch, many videos showing them testing this can be found online, amazing that some sweat can ruin its ability to function.
This watch (c20 pro smart watch) retails for around $30 on AliExpress (identical watch) I'm dumbfounded as to the support team at Hardhat offering a replacement at a marked up value, if they offered it at cost id probably just pay it as it was handy for the gym and weekend use. after this interaction and the poor customer service and lack of ownership to the product you sell, ill just go straight to the source for the latest version.
buyer be ware, their watches are all available on AliExpress you will likely receive better service from the Chinese sellers as well.
3 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Reece,
Thank you for the detailed review.
There are a number of similar base-model smart watches manufactured globally that share hardware platforms. We do not claim to manufacture microchips — we design, configure, test, support, and warranty our product under the Hard Hat brand.
If you would like me to personally review your charging concerns or discuss your experience further, please email and put “FAO Johnny – Reece Review” in the subject line.
Johnny
Hard Hat Watches Australia
Ordered over a week ago and still not…
Ordered over a week ago and still not arrived. False advertising saying arrives within 3 to 7 days
25 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi Thomas,
Really sorry about the delay mate — I completely understand how frustrating that is.
I’ve also sent you an email directly so we can make sure everything arrives safely.
Thanks again for your patience.
Cheers,
Johnny
Hard Hat Watches
Réponse de Hardhatwatches
Hi John,
Thanks heaps for the awesome review! Really glad to hear you’re happy with the watch and that everything arrived quickly.
Appreciate the support mate!
Cheers,
Johnny
Hard Hat Watches
Réponse de Hardhatwatches
Hi Rick,
Thanks for the review mate and I really appreciate the feedback. Sorry again that delivery took longer than it should have — we definitely want to improve that experience.
I’ve also reached out to you personally via email so we can see what happened.
Cheers,
Johnny
Hard Hat Watches
Software malfunction
The software malfunctioned or it has a faulty screen after only 16months of gentle wear. Outside warranty period, was offered a discount to purchase a new one (it was the same discount that is on offer to everyone else). I don't trust the brand now
21 décembre 2025
Avis spontané
Réponse de Hardhatwatches
Hi Shirley,
I understand your disappointment, particularly after gentle wear.
Although this falls outside the warranty period, I’d still like to personally review your case.
Please email and put “FAO Johnny – Shirley Review” in the subject line so it comes straight to me.
Johnny
Hard Hat Watches Australia
Criminal enterprise , poor form
Criminal enterprise !!! Watch looks good , seems to fit the moto of their website and online ads. I used it as a Tradie 11 months on its completely shit it's self! I ask for a replacement or for them to fix it and I get a sorry only a 6 month warranty was included and we can offer you a good price on a new one !!! Trash company with fake 5 star reviews !
31 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi,
I understand your frustration — especially after using the watch in real trade conditions.
While our manufacturer warranty period is six months, I’d still like to personally review your situation and see whether there’s anything further we can do.
Please email and put “FAO Johnny – Mr Morr Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Bad service , repeated issues
Got this watch as a gift from my wife on birthday , like it initially although had connectivity issues , contacted customer service who were reactive and sent me a replacement quickly and with apologies. Great !!
However second watch arrived and has now shut itself down and will not switch back on , contacted customer services again and with days between return emails it now appears I am being ignored completely terrible customer service and for two watches to break since September i would suggest the quality is far from good.
29 janvier 2026
Avis spontané
Réponse de Hardhatwatches
Hi Bodie,
Thanks for taking the time to leave this review, and I’m genuinely sorry for the frustration — especially after you’d already been through one replacement.
You’re absolutely right to be annoyed here. Two watches failing is not the experience we want anyone to have, and I’m sorry it’s felt like you’ve been ignored.
Please email our support team and ask for me directly — Johnny. I’ll take care of this personally and make sure you’re properly looked after and we get this resolved the right way.
Thanks again for your patience, and I appreciate you calling this out.
Cheers,
Johnny
Hard Hat Watches
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