ive had a hardhat watch previously and was quite happy with it until it wouldn't read blood pressure etc so I bought a new one and it will not read my blood pressure etc. I have emailed hardhat and th... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I initially had an issue with communication but Johnny had reached out after I expressed my concerns and talked me through everything. His response and action has been fantastic and that's the custom... Voir plus
L'entreprise a répondu
Bought this one for my 12yo son just over a year ago. He pretty much plays online games and goes to school, that's it. 🙄 It went flat a few weeks ago and never worked again, and there's only a 6 mont... Voir plus
Order #10660 Watch had died after 7 months of light use. I bought a new charger cable from the website but that hasn’t fixed the problem. £69.95 + £6.95 out of pocket with a watch that won’t turn... Voir plus
L'entreprise a répondu
3,1
Moyen
437 avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Got my hard hat sports watch for my…
Got my hard hat sports watch for my birthday four months ago and had nothing but problems and now my touch screen does not work so it is unusable I had high hopes for this watch but instead very disappointed
5 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Ricky,
Sorry to hear about the issues you’ve had — that’s definitely frustrating, especially after only a few months.
If you’re able to, please email me directly at support@hardhatwatches.com.au and ask for Johnny. I’ll take care of this personally and make sure we get a proper resolution for you.
Johnny
Hard Hat Australia
Worked great for 7-8 months
Worked great for 7-8 months, just out of its 6 month warranty it failed and stopped telling the time!
Hard hat Australia would not honour the warranty.
So much for indestructible!
5 mars 2026
Avis spontané
Réponse de Hardhatwatches
Hi Allan,
Sorry to hear about this — that’s definitely not the experience we want for our customers.
If you can, please email me directly at support@hardhatwatches.com.au
and ask for Johnny. I’ll personally review your case and see what we can do to get this sorted for you.
Look forward to hearing from you.
Johnny
Hard Hat Australia
Didn’t last 8 months
Didn’t last 8 months make sure you get the extended warranty cause it isn’t covered after 6months didn’t even get treat roughly definitely not as tough as they claim wouldn’t buy again
13 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Shane,
Thanks for your feedback — sorry to hear the watch didn’t hold up as expected.
We definitely don’t like hearing that, especially if it wasn’t treated roughly. Our watches are built for tough environments, but if something hasn’t performed properly, we’d like the chance to look into it.
Warranty situations can depend on the nature of the fault, so if you’re open to it, please email us at support@hardhataustralia.com.au
with your order details and a quick description of what went wrong. We’re happy to review it properly and see what we can do to help.
Appreciate you bringing it to our attention.
Johnny
Hard Hat Australia
Hardhat Watches Real Review
You get what you pay for and these watches are crap. Bought a Sports Model, went swimming for 5 mins and it stopped working - 5 emails and over two weeks and still have not seen a replacement. Appalling quality and customer service.
14 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Glenn,
Thanks for your feedback.
Firstly, apologies again for the earlier mix-up with your name — that shouldn’t have happened.
We’ve been in contact via email and your replacement has now been processed. Tracking details were sent through today.
We appreciate your patience while this was finalised and look forward to getting the new unit to you.
Johnny
Hard Hat Australia
Fantastic watch and great communication…
Fantastic watch and great communication before and after purchase
7 octobre 2025
Réponse de Hardhatwatches
Hi Klael,
Really appreciate that — glad everything went smoothly and you were happy with the communication as well.
Thanks again for the support!
Johnny
Hard Hat Australia
I bought a watch from these guys a…
I bought a watch from these guys a little while ago. Delivery was fast and the watch was solid.
I see a lot of reviews saying there are cheaper ones online but I wouldn't risk buying from a chinese website. I noticed my watch has the hard hat logo on it but the other ones are unbranded so they could be fakes. you can buy a fake rolex online as well lol
all in all its held up good, survives my work battering and dont have to charge it often. im happy
28 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Dave,
Really appreciate you taking the time to leave this review.
Glad to hear it’s holding up on the job — that’s exactly what we build them for.
There are always cheaper alternatives floating around online, but as you said, quality control, warranty support and local customer service matter. We stand behind what we sell and back it properly.
Thanks again for the support mate — means a lot.
Johnny
Hard Hat Australia
Réponse de Hardhatwatches
Hi Shahnaz,
Love to hear it — glad your son’s enjoying his new watch!
Thanks for taking the time to leave a review 😊
Johnny
Hard Hat Australia
Piece of crap
Piece of crap
While winding the window up in landcruiser my wrist bumped the rubber/plastic door handle the plastic where the band attaches to the watch completely snapped making it unwearable and the Aholes don’t even respond
4 months old 🤬🤬🤬🤬🤬🤬
26 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Jeff,
Thanks again for your patience.
We’ve received your order details and have now added you to our replacement list. Your replacement will be organised as soon as possible, and we’ll keep you updated along the way.
Appreciate you giving us the opportunity to sort this out.
Johnny
Hard Hat Watches Australia
The watch is one of the best things Ive…
The watch is one of the best things Ive had. Their customer service is A+. After enquiring with them online about the product, their response was quick and helpfull.
26 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi there,
That’s awesome to hear — we’re glad you’re loving the watch and that our team could help you out quickly.
Thanks for the support!
Johnny
Really good communication and easy to…
Really good communication and easy to deal with, thanks to johnny and the team at hardhat
26 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Regan,
Thanks for the kind words — I’ll pass that on to the team! Legend mate!
Really appreciate you taking the time to leave a review.
Johnny
they turn off whenever they want
they turn off whenever they want, I don't recommend it
20 janvier 2026
Réponse de Hardhatwatches
Hi Olesia,
Thanks for your review.
That definitely doesn’t sound right — the watch should not be turning off randomly. We’d really like to investigate this for you as it may be a firmware or battery issue.
I have emailed you personally to help rectify this issue.
We’re here to help get this sorted properly.
Johnny
Hard Hat Australia
Brilliant Smartwatch
I wanted to upgrade my smartwatch, but i wanted something large/chunky, but at the same time durable to wear at work. I'm not a builder or anything Industrial, but I do work in a warehouse from time to time when I'm not in the office. I just didn't want my next smartwatch to fall apart after knocking it on something.
Through a Google search, I found 'Hard Hat' Watches.
I was put off a bit by the price and some of the reviews I found online, questioning the build/quality and manufacturing location/Delivery times etc.. But decided to go for it. I received a 'In Transit' email with a map showing it was somewhere over Asia, which made me nervous, bit went with the flow.
It took a little while to get to me, roughly 2 weeks, give or take, As soon as I took it out the box, my earlier reservations about build quality faded away and the UI was very receptive and seemed decent quality. It was a bit of a faff, to get the app set up tailored to my requirements etc.., but in the end, very happy with my purchase. If i had to find a negative, it would probably be the battery life. Its not terrible but could be better.
Overall 5/5
16 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Gary,
Thanks so much for the detailed review — we really appreciate you giving us a go despite your initial reservations.
Great to hear the build quality and durability met expectations once it arrived. We’re always working on improving battery performance too, so feedback like yours helps.
Enjoy the watch!
Johnny
Do NOT recommend
Have had 3 watches - all have been faulty within 48 hours of wearing them. Try to contact customer service with slow replies.
Definitely would not recommend.
23 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi,
If you’ve experienced three units failing within 48 hours, that’s clearly not acceptable and needs to be looked at properly.
I would like to personally investigate what’s occurred across each replacement and determine the appropriate resolution.
Please email and include “FAO Johnny – CC Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Réponse de Hardhatwatches
Hi Mark,
Thanks for your review.
Sorry to hear about the cracked screen — that’s definitely frustrating. While our watches are built tough, no glass is completely immune to impact damage.
I have just emailed you brother let's get this sorted mate. I will personally be looking after this for you.
Appreciate you reaching out.
Johnny
Hard Hat Australia
I wouldn't recommend this product to anyone
I am very disappointed with my experience with Hard Hat Watches Australia.
I purchased a watch in 2025 (Foreman), which stopped working. While the company did replace it free of charge (because of the warranty) in December 2025, the replacement watch also stopped working only a few months later in February 2026. This means that two watches failed within a relatively short period of time, without misuse or damage.
When I requested a refund due to repeated product failure, I was only offered a 50% discount on purchasing another Hard Hat product. I found this resolution unreasonable, as I do not feel confident purchasing a third product after having two watches stop working.
I appreciated the initial replacement, but ongoing product reliability issues and the lack of a proper refund or alternative solution have left me unsatisfied. Unfortunately, I cannot recommend this product or service based on my my experience.
My partners Hard Hat watch I brought about 2 years ago is still working (the square one)
21 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Vesinia,
I appreciate you acknowledging that we replaced the first unit under warranty.
If the replacement has also failed, that’s something I absolutely want to review personally. Multiple faults aren’t the standard we aim for, and I’d like to understand exactly what’s happened here.
Please email and include “FAO Johnny – Vesinia Review” in the subject line so it comes straight to me.
Johnny
Hard Hat Watches Australia
Accidentally ordered 2
100% recommend watch is holding up while scaffolding ….i some how ordered 2 … i emailed and spoke to employee and got my money back for 2nd one and it was delivered very quickly … 10/10
24 janvier 2026
Réponse de Hardhatwatches
Hi Wayne,
Really appreciate the review!
Glad we could sort the duplicate order quickly for you — and even better to hear it’s holding up on the scaffolding 💪
Thanks again for the support.
Johnny
Just wanna start by saying I would…
Just wanna start by saying I would never have ordered this watch if I was to know it was coming from china, it’s advertised as an Australian company. The watch is still showing as in transit in Hong Kong and has been now for over a week I ordered the watch Wednesday 11th February and it stated 3-5 day delivery. The last update was it was in Hong Kio on the 16th February since then no tracking update I have reached out to the company who have apologised for the delay saying it’s in transit we’re now on day 9 and it’s still in Hong kio it’s a joke I wouldn’t even waste your time ordering from them although I
Did get a response from my email the communication is 0 no updates nothing!
False advertising if you ask me as it definitely not 3-5 working days!!! Avoid
11 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Charlotte,
Thanks for your feedback.
We are an Australian-registered company, operated and supported locally. While some of our products are manufactured offshore (as is common with consumer electronics), all customer service and warranty support is handled here in Australia.
I completely understand the frustration around tracking delays. Occasionally international transit updates can stall before the next scan appears, especially while parcels are between hubs. That said, we never want customers feeling left in the dark.
If you’re still experiencing delays, please email me directly at support@hardhataustralia.com.au
with your order number and I’ll personally look into this for you.
We appreciate your patience and the opportunity to sort it out.
Johnny
Hard Hat Australia
Buyer Beware
Watch stopped working after three weeks. Cannot talk to anyone over the phone and emails were responded to slowly. Got the old "you need to expect some problems with Tech'... Not what Garmin, Apple would say. Did get a replacement watch, however not confident. Should have read the review by a guy in New Zealand. Leonard Funk - very in depth review. Would not have bought if I had seen this. I think you can buy these watches from Temu for about $30.00. Buyer Beware.
1 février 2026
Avis spontané
Réponse de Hardhatwatches
Hi Gail,
Thank you for your honest feedback.
I completely understand that receiving a replacement doesn’t instantly rebuild confidence — especially if your initial experience was disappointing.
If you have any concerns at all with the replacement unit, I’d really like the opportunity to review your case personally and make sure you feel properly supported.
There are a number of similar base-model smart watches manufactured globally that share hardware platforms. We do not claim to manufacture microchips — we design, configure, test, support, and warranty our product under the Hard Hat brand.
Please email and include “FAO Johnny – Gail Review” in the subject line so it comes directly to me.
Johnny
Hard Hat Watches Australia
Great service and so fast to reply
Great service and so fast to reply. Johnny helped me out with sorting out an address error and was able to rectify it for me. Thank you once again 👍👍👍 what a legend.
17 février 2026
Avis spontané
Réponse de Hardhatwatches
G’day Elias,
Thanks heaps mate! Really appreciate you leaving a review.
Stoked we could get that address issue sorted for you quickly — that’s what we’re here for 💪
Cheers legend,
Johnny
Hard Hat Watches Australia
Avoid!!!
Avoid!!!! My husband Karl purchased a big rig watch... looks like a cheap Chinese copy. Didn't even get it out of the box. Postage shows it was shipped from London but to return it we have to pay to post it to Australia and there will be an additional administration fee!!! What a joke of a company.
18 février 2026
Avis spontané
Réponse de Hardhatwatches
G’day Hayley,
Sorry to hear you feel that way — that’s definitely not the experience we want anyone to have.
Just to clarify, Hard Hat is an Australian-owned brand, and all returns/refunds are processed through our Australian warehouse, which is why returns are sent back to Australia. Also, since you are in the UK there are no administration fees.
Karl has already been in contact with our team and we’ve provided the return details, and I’ve also just followed up personally via email again today to help get this sorted as smoothly and quickly as possible.
Once the watch arrives back with us in unused condition, we’ll process the refund ASAP in line with our returns policy.
Cheers,
Johnny
Hard Hat Watches Australia
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.