Haringey Online Avis 

Thankyou Martin for sorting out my collection as there was a mix up . Your a super star. What a lovely man
Which has a different address

This is genuinely one of the worst user experiences I’ve encountered in London in 2026. The entire system and website feel outdated, confusing and incredibly poorly designed.

But the biggest issue is that when something goes wrong, there seems to be no straightforward way to speak to an actual human being. When you’re dealing with a problem that needs to be flagged or resolved, being trapped in a badly designed online system with no access to proper human support is incredibly frustrating.

Haringey Council,

My father passed away 24th December 2025 and we alerted all the necessary authorities and companies.

Haringey Council have been extremely unprofessional and unsupportive during this period.

We are now approaching a year since my father’s passing, yet his name is still appearing on the Tenancy Agreement alongside my mother’s. This is not only unacceptable given the length of time that has passed, but is also causing ongoing issues with Universal Credit, as their records continue to show two people on the tenancy. Universal Credit have advised that they cannot update their records until Haringey Council provides confirmation of the change.

I have an email thread with several members of Haringey Council dating back to March 2026 regarding this matter. Despite repeatedly following up, my emails were ignored for approximately seven weeks. I finally received a response today stating that the colleague dealing with this is currently on annual leave and will respond next week. During those seven weeks, I received no out-of-office notification to indicate that he was unavailable.

I have now submitted a formal complaint to Haringey Council, as this is a straightforward administrative request that has taken an unreasonable amount of time to resolve.

I do not require an automated apology for “the inconvenience caused”. I simply need the following action to be taken:

Please remove my late father’s name from the Tenancy Agreement, update the tenancy to reflect my mother’s circumstances, and provide written confirmation once this has been completed.

My father has passed away, and it is incredibly distressing and unnecessary for my mother to continue seeing his name on official tenancy documentation almost a year later. This situation is causing her unnecessary anxiety and stress at an already difficult time.

I would appreciate this matter being treated as a priority and resolved without any further unnecessary delays.

I look forward to receiving written confirmation once the Tenancy Agreement has been amended.

Regards,
Winnie

Was waiting 40 minutes on the phone, as they deleted my old account leaving me unable to use their online platform to pay council-tax, no information or confirmation of their new system change was provided prior. After attempting to contact them twice, they were completely ignorant saying - "oh but there are other ways to pay" when they are advertising their online platform which is actually broken, not even explaining that I have to Create account AGAIN! No reason given whatsoever why that happened, or "My sincere apologies that happened to you", or "We will make a note late payment is due our mistake", that just justifies the attitude towards local community - the moment they cause issue themselves its People's fault, but if I'm late for payment without any questions they send their goons (bailiff) to take your every personal belonging.

Worse than this you cant get.
I have not ever been giving wrong information by a costumer help line as many times as this one. Like are you having ANY sort of training or ANY sort of understanding what costumer service suppose to be? Instead of helping multiple people made the problem worse!
You dare to charge people but cant help them !? Whoever is in charge needs to be cut because what kind of circus are you running there !

Five stars for poor communication. Five stars for withholding information. Five stars for separating families.thats what they good at!!

My experience with Safeguarding & Support Team 2, under Team Manager Benedicta Awhefada, left me with serious concerns about how my case was handled.

In my experience, communication was poor, and I believe information was repeatedly misunderstood or misinterpreted, which had a significant impact on decisions affecting my family.

I was also left with the impression that decisions were not always made objectively or transparently. I felt that important information was not properly considered, and I found the process unfair and distressing.

TREATED LIKE A A NONENTITY.
Officially Moorfields has given me a certificate of visual impairment and for this reason I now use a blind cane. I have a stroke in the of my neck that is 78% fatal. I live in a disabled residence.
Borough of Haringey can't be bothered, they want some money from me for some of the care they provide. It does not matter to this Council that I cannot and do not work.I have reached State pension age and I get pension credit.
Christmas 2025 Haringey wrote me a letter. I was on holiday in Africa. By the time my daughter saw the letter, it was already past the Council deadline.. The council now says I must pay £1795.My rent and income officer has written several letters to Haringey explaining reasons why I should be exempted from paying for my own care. Haringey has ignored all the please and kept sending demand letters.

I HATE THIS COUNCIL. GREEEED

Be warned! Dirty sneaky ratbags with cameras, following me around making sure I don't drop a cigarette butt. They will not go after people outside pubs, or bookies, or anywhere they might get grief in return. They purposefully target decent hard-working people so that they can make easy money, because they know we won't kick-off and can afford to pay (the guy told me himself, "they'd never dare try this in Croydon where I live"). I have made hundred of reports of litter and fly-tipping over the years. I have had several run-ins with the council whilst trying to clear litter and fly-tipping myself. I had a dirty nappy lying in my street for weeks, but they don't care because I live in a poor area. I pick-up litter on a daily basis and I never litter myself. Yet ONE TIME, one sodding time I forget to use the bin, I get stung for £250!!! No warning, no reasonable fine. I would have been happy with £50 or so, because I know I should’ve used the bin, but come on! Nasty, spiteful, tiny-minded and totally and ineffectual. They have raised the bar for social disenfranchisement to now include the likes of me (university-educated management, but working in education so struggling to make ends-meat...even more so after this travesty). The rich get richer while we get screwed-over again and again. I am NEVER voting for labour again. Tories-by-another-name. They are truly awful human beings and cannot wait for them to get kicked into touch!

Email to haringeycom, info, S2Complaints, Simon.Dingomal,
Dear Kieron I refer to your email dated 31st March. Guess what? Absolutely NOTHING has been done despite you saying the work would commence in the 'Next two to four weeks' I would now like your Feedback & Resolutions Team to review my complaint at the second stage of your complaints process.

On another matter I'm attaching a photo showing the top of my building with debris, clothing and boxes in the communal area. I wrote to Haringey Council in March advising you that The Fire Service informed us you were breaching fire safety regulations and yet it appears you have taken no action and put residents' life at risk by not removing these items and putting up Fire Safety signs to ensure no further debris is deposited in communal areas. Also in the adjoining block nothing has been done about the vanity mirror outside Flat 17 - also a fire obstruction. I look forward to hearing that action has been taken without any further delay. A copy of this email has been sent to The Housing Ombudsman.

Can I give ? Haringey council is a joke!
Council Tax direct debit not set up correctly on their side. Now behind payment. I hope all civil servants working there will be sacked after they merge with Camden. A JOKE !!!!!!!

This Council comes as no surprise as being voted as one of the worst in the UK.

They have continually turned a blind eye to failures to their own building control guidelines. Their responses are weak and show clear lack of any willingness to investigate and action. Unless they can get monetary fines out of you.

Allianz following the last review and update are now stating this goes back to the broker . Despite clear FCA guidelines,

They know just as Marsh do that the policy wont pay out as the freeholder - they both refuse to confirm

They know the freeholder on West Green Rd wont repair the roof, is getting worse and been told by his own solicitor it leaks. He has neglected it for 10 years,
They were shown the holes and faecal matter all inside the loft.

The premise was never categorised as a cafe and the land valuation have never had this categorised as such nor a restaurant.

Building control was not followed the flat below converted into a 2 bed room without permission. Their previous head BobMcIver wrote personally and stated BC must be followed and no record exists. Yet I am being told this is a one bed flat when there are 5 people living in this 'one bed'.

Land Registry also shows it as a 1 bed - again their BC team and head were told this.

The freeholder is also NOT registered as a management agent and nor registered with the UK ICO.

Yet the current head of Building Control wont do anything and the response of staff was put it bluntly waffle - no reference to the governance and compliance.

Concrete stairs over what is now a restaurant never applied as aligned with the properties on either side never followed. A wrought Iron open staircase that sits above the kitchen and open windows.

Nor is the freeholder sharing the latest fire risk assessment for the building or whether he has notified the Council let alone the insurers.

Useless Council beyond belief,

What kind of USELESSNESS is this whole council. Cant even get through to speak to anyone on the phone I don’t understand how they are even busy when all they do is redirect everyone online. Online clearly doesn’t have the answers we need hence why the call DURRRR! People needs to be investigated as clearly no one is doing their jobs In that council! Online doesn’t even give you basic details of why you owe or reasons of breakdowns.. has the options with NOOO info 😂🤦🏻‍♀️ what a joke of a council they NEED to be SHUT DOWN n taken over because this has been ongoing BAD service for manyyyy years now!! Calling to get through and going through the whole long options just to then be told they busy and don’t have a queue as opposed to to even allowing anyone to wait in the queue just say you have zero people on the line to deal with any enquiries and not have that option it’s a waste of peoples time calling up! When you don’t get your money don’t complain! Everyone should just NOT pay them see how fast they’ll pick up the phones then🤣🤣🤣🤦🏻‍♀️

The phone service is not helpful at all - waited 40min to speak to representative and got directed to their website...

Job No 495123. On 15/12/25, two weeks ago, I booked a repair (HSGREP7736579) for the AWK walk in shower pump to be repaired. This morning two repairmen, not the pump engineers, turned up to check what repair was needed. After staring and agreeing that the shower pump needed repairing, they said they would raise the job but couldn't give a time frame. Bear in mind the pump was last replaced on the 4 August this year whereas before they used to last for years. Is Haringey now using cheaper products? Can't they see it is a waste of time and resources? Additionally, my daughter is neurodivergent and uses showers to self regulate so we have had to use bowls and buckets when she has a quick shower to stop the bathroom from flooding. What is happening to Haringey council? As a long time council tax payer, I am disappointed and concerned at this new level of unacceptable service.

Haringey Council’s handling of my PCN appeal was appalling. I explained clearly that I entered the restricted zone due to an emergency involving my disabled mother, yet this was completely disregarded. The response took over two months and showed zero compassion, discretion, or common sense.
This was not a deliberate violation, but the council appears more interested in revenue than in supporting vulnerable residents or carers facing genuine emergencies. The lack of empathy and the automated, dismissive nature of the response is deeply concerning and reflects extremely poor public service.
Can go far as saying , WORST council in the UK.

The worst council I’ve ever had the misfortune to deal with, customer service awful, staff (after waiting a hour on the phone) have a chip on their shoulder and when you prove them wrong they hang up or disconnect you. The council changes door entry system without telling flat holders then nobody can get in. When you eventually get through on the phone, you’re told to apply on line and wait 5 working days for a response! I wish this council would take training on how to actually help people and not just rob them of service charge!!!