Haslams Estate Agents Avis 

I checked out of a Haslams property on 30/11/24 and I’m still unable to get my deposit back. There was a short delay when I had to recall the cleaners and move 2 pieces of furniture. However, this was all sorted by 11/12/24. In January, after having no correspondence from Haslams, I raised a TDS dispute to get my deposit back. They have even re-let the property and are still dragging on giving me my deposit back even after I have agreed the amount to be returned. I simply cannot believe this letting agent is supposedly one of the best in Reading. Such awful service! They really do deserve an absolute 0 rating.

gutterly regret using this agent for letting out my property! the utility bill name didn't change and force us to release the deposit to the tenant and then realize that the bill was all under our name without noticing and then the energy company charged us over 100 pounds late penalty and that should be their responsibity to cover the cost as they should change the bill name, only 2 weeks the tenant moved in and lock was broken without checking with us called the 24hrs handy man and charge us back another 100 pounds of fixing! as new build they should be check first with the management agent, nonsense and unprofessional agent!

Mixed Service. Depends on the individual i guess. Have been told blatant "untruths" by one of the team managing my property and treated like a child, I have rented properties as both an owner and tennant for years. I have limited faith now in what is true and what is not.

Widely varying levels of service dependent on both the individual you are dealing with and the issue at hand.

Overall I have had a generally good experience using Haslams to purchase my first home.

The gentleman who showed me round the flat on 2 occasions was very nice and helpful, and not all all pushy. This made for a very pleasant viewing experience.

Once I had put in an offer I went on to deal with Tristan, who was always very helpful and polite, and usually quick to respond to my queries, be that over the phone or by email.

Once my offer had been accepted I dealt with Fenella. I found her manner to be generally quite unprofessional and abrupt. My solicitor had raised a number of queries about the property I was purchasing, all of which were with the management company of the property to answer and therefore out of mine and my solicitor's control. Despite this, Fenella repeatedly emailed me asking if I was ready to exchange and put a lot of pressure on me to do so. In my opinion, these questions should have been directed to my solicitor and not to me, which I did tell her at the time. On numerous occasions she told me it was "urgent" that we exchanged as the vendors were at risk of losing their onwards property, and that my outstanding queries were "minor". This made me feel as though my purchase was far less important that that of the vendor's. Bearing in mind this is my first property purchase, it did not make for a very nice experience. Towards the end of the process, she stated a completion date that had never been mentioned before which led to some confusion and made her seem very misinformed and somewhat unprofessional. Overall, her involvement made the whole process feel far more stressful than it should have been, due completely to the pushy emails she sent.

Staff was extremely rude and unprofessional! Would not recommend

Haslams was very responsive during our search for a new home in the city. They supported our enquires to the landlord and all the process went very smoothly.

I would suggest not to deal with HASLAMS at all, they are the most unprofessional people, They dont care for anything, they will never communicate with tenants, even for one single problem to be resolved major or minor , it will take 3 weeks.
half of their employees are always on leave specially when they do not have any answer.
Please dont waste your money and time with them, my son who is a student got is apartment through them when entered the house bed was broken he slept on the rug for 3 weeks , new apartment they are responsible for hand over and even then it took 3 weeks to fix bed. even after that so many tings happening washing machine stopped working he is doing laundry out side already 3weeks not solution.

Worst agent and agency ever!! Do avoid the agency for everything - very rude and comments are unacceptable and not appreciated only against women though

The staff at Haslams Reading have terrible customer service. Very awful bunch of staff ( Alex on this occasion ) and point blank lazy. I recently contacted to make a simple enquiry about a property I was due to move into and the way my request was handled was below expectation. There was no attempt to help. I had to be speak sternly to be taken serious. They need to better than this. If I could help it I would avoid them completely and take my business elsewhere.

Poor service. They handed us a very dirty and moldy house despite the requests we made before agreeing with the contract. The agent was even proud that it is their standard procedure to shampoo carpets every handover to new tenants.

Their property manager is almost impossible to reach. It takes a few days even weeks to get a reply.

I have been requesting for almost two months now after moving in for the things that they should have done before and still waiting for their action.

Prompt responding, excellent service, very professional team, wide selection of properties, very helpful and friendly.

Extremely Rude and Intrusive Letting Agents,
Haslams Reading staff have no care for their tenants and their right to enjoy renting, they act as though they're doing you a favour because you are renting through their agency.

Their calls/messages are extremely rude. They exude arrogance and a bad attitude towards tenants.

An example of this, is the constant hassling to inspect the property (every couple of months!) and barging in to take photos of the property intruding on tenants right to privacy, and they always threaten to arrive with their 'magic' keys, Oh we have 'our' keys if you don't oblige, 'we have the keys' we can do what we want!

Self arrogant staff, with very little care or concern for Tenants, it's very disappointing!

Haslams is a terrible agent, and in fact the worst agent that I have ever met in my life. The staff never do anything to help their clients. DO NOT CHOOSE HASLAMS AS YOUR AGENT.

As a new tenant, I discovered a lot of problems in my apartment. I tried to ask Haslams to help me fIx them, but the staff were totally unhelpful and lazy. They either ignored my emails, or simplt told me that "we are working on it" but of course they never fixed anything afterwards. Even though I kept calling them and chasing them, their answers are still the same: "we are working on it", "we are contacting the landlord", etc.

I called to view a property, and initially told I couldn’t see it. Then I was called back and told I could view it, but only at a very specific time. (This bit isn’t the problem at all).

Two days later, I arrive for the viewing, and upon calling Haslams when no-one turned up, only then found out that they ‘never confirmed/cancelled the viewing’ and it’s not going ahead. Annoying level of disorganisation and lack of communication at the best of times, even if we ignore the nearly 3 hours of travel it took to get there.

Fennella Hall was great throughout our purchase of the property. She did an exceptionally good job. The purchase process took little bit longer than expected, but she was quite supportive from the beginning till end. Highly recommended memeber of staff Haslams Reading branch.

Thank you Fenella!

Haslams sent a property inspector, one Adrian Porter, to inspect my rented property in Reading on Friday 31st March 2023, as the landlord requested it.

However, towards the end of the inspection, Mr Porter knocked out my WiFi cabling, and I have been, subsequently, unable to work from home, or watch Sky Q television, or enjoy my Bluesound Hifi system. It will be over 4 days without WiFi as a result of my property being ruined by a Haslams representative.

I would also add that Haslams have not offered any compensation for loss of income, loss of leisure, and hardship without WiFi. All they have stated is that I am to complete "Complaints" emails. That is all very well, as I, assiduously, pay the rent every month, long before the due date. I am thinking of, come May 2023, refusing to pay the rent as a result of Haslams not addressing my concerns.

The seller, Haslams and I agreed a price of £300,000. Haslams then found someone to gazump that to £305,000 and the seller reneged on the £300,000. We agreed £305,000, the gazumper then increased his offer to £311,000 and the seller reneged on the £305,000. The agent was Mr Chris Cullity and the seller was Payne Hicks Beach. Payne Hicks Beach previously let the property illegally by not providing an EICR (Electrical Installation Condition Report)

As a new renter in UK, Haslams managed my rented flat. The letting process was smooth, and although there were small issues during check-in, these were promptly resolved. Sharon Tubb, my contact person at Haslams was always on hand to handle any issues I reported and was of great help when I was moving out. My experience with Haslams was a positive one.

I called to book a viewing for a property to rent not more than 10 minutes after the ad was published on their website. We explicitly asked to book the first viewing available and, because of that, we cancelled some work commitments in order to ensure that we could be the first viewers.

I receive a call from them 2 hours before the viewing and they tell me the viewing is cancelled because another customer has made an offer the day before.

It came out that they showed other customers the flat first because an earlier slot has become free due to a cancellation. The offer has been made and the flat is gone.

Result: I lost half a day of work and I was not given the opportunity to view the flat. Among other things, we were also willing to make an offer before the viewing and / or offer a higher monthly rent, but in any case our viewing had been canceled and the lady at the phone offered absolutely no help. Too bad, because I think the landlord would have been interested in maximizing his rental income.

It seems like an unacceptable way of dealing with customers, considering that it is not even the first time this has happened to us and we've been affected by other viewing cancellations with short notice.

I understand the market is very active these days, but there must be some other viable solutions to avoid this kind of inconveniences to customers.

For instance, it would be fairer to implement a queue and priority system. If an earlier slot becomes available, they should first call whoever called first and ask if they would be willing to move their appointment earlier.