I went to the Hearingbase weekly clinic in Deal 12/2. There I was attended to by Jane. She was very welcoming, efficient and professional. She resolved my problem quickly and thoroughly and I could... Voir plus
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Two events the same day-dewaxing treatment in White Cliffs Medical Centre. This process was carried out by the nurse with brilliant skill and also with very caring and with concerned compassion, put... Voir plus
L'entreprise a répondu
Following my husband insisting I was going deaf, I booked a test with Hearbase at KIMS and I just had the pleasure of the lovely Hannah telling me my hearing is 20/20. So having spent an easy half ho... Voir plus
L'entreprise a répondu
I cannot commend enough the service and after service this company gives. It is perfect! Nicky my ‘person’ has been with me throughout and the aftercare continues 3-4 years later ! nothing seems to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'appareils auditifs
- Service de réparation d'appareils auditifs
- Services médicaux de proximité
Informations provenant de diverses sources externes
Hearbase - Kent's largest independent hearing company
Coordonnées de contact
Sandgate Road 140, CT20 2TE, Folkestone, Royaume-Uni
- 0800 028 6179
- admin@hearbase.com
- hearbase.com
4,9
Excellent
316 avis
Aucun historique récent de demande d’avis
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Good Listening!
I have been a customer since 2018, following a sudden hearing loss coupled with a Ménière’s Disease diagnosis in one ear. I have always had excellent service with staff at Hearbase from first telephone contact to audiologists and technicians.Today, Hannah listened carefully to what I had to say and made the necessary tweaks and adjustments to enable me to continue to live my life to the full. I have tried others, but Hearbase are the best in my opinion. Thank you.
18 juillet 2024
Avis spontané
Réponse de Hearbase
Thank you so much for your thoughtful review and for being a loyal customer since 2018. We’re glad to hear that you’ve consistently received excellent service from our team, from your first telephone contact to our audiologists and technicians.
It’s wonderful to know that Hannah was able to listen carefully to your needs and make the necessary adjustments to help you continue living your life to the fullest.
Thank you for choosing Hearbase. If you ever need anything, please don’t hesitate to reach out.
Nikki is superb
Nikki is superb! Supports excellent quality products, always happy to help when needed and great patience with us old folks!
17 juillet 2024
Avis spontané
Réponse de Hearbase
Thank you so much for your kind words! We’re thrilled to hear that Nikki has been able to provide you with superb support and excellent quality products.
Thank you
Love Hannah - she is so caring - takes so much trouble to get it just right and is so charming- complete professional - the best
8 juillet 2024
Avis spontané
Réponse de Hearbase
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience with Hannah. She truly is a caring and dedicated professional who always strives to provide the best service. Your lovely words about her are greatly appreciated and will be shared with her.
Fantastic company
I could sit here and type all the reasons that I have given Hearbase a five star review but there isn’t enough hours in the day.
I can assure you that I have absolutely nothing negative to say about them in anyway whatsoever
11 juillet 2024
Avis spontané
Réponse de Hearbase
Thank you so much for your fantastic review and the five-star rating!
We’re thrilled to hear that you have had such a positive experience with Hearbase. Your kind words and assurance mean a lot to us, and we’re grateful for your support.
If you ever need anything or have any questions, please don’t hesitate to reach out. We’re always here to help.
Professional and friendly
Professional, friendly, made me feel at ease and everything explained clearly.
Highly recommend if any concerns.
9 juillet 2024
Avis spontané
Lovely staff
Hannah and Ashleigh both put my mind at rest during my appointments and made the whole experience genuinely personal
14 juin 2024
Avis spontané
Réponse de Hearbase
Thank you for your lovely review!
We are delighted to hear that Hannah and Ashleigh were able to put your mind at rest and make your appointments a genuinely personal experience. Your kind words mean a lot to us and will be shared with the team.
If you need any further assistance, please don’t hesitate to reach out.
Problem solved!
Hannah was very polite and efficient. She sorted out my problem and advised me to contact her again if it reoccured.
1 juillet 2024
Avis spontané
Réponse de Hearbase
Thank you for your kind review! We’re delighted to hear that Hannah was polite and efficient in sorting out your problem. It’s great to know that she provided helpful advice and encouraged you to contact her again if needed.
We appreciate your feedback and look forward to assisting you in the future.
Free hearing test with no hard sell to buy a hearing aid
I received an invitation from Hear a se a couple of days ago and thought that I would take them up on it even though I didn’t have a hearing problem , despite being convinced that it was a ploy to sell me a hearing aid.
I went through the hearing test and came back into the office already to get the hard sell.
I did have a slight weakness commensurate with age and that ….. A hearing could be a slight advantage in certain circumstances but that it was not considered necessary at the moment
I was surprised and delighted with the whole test and Sharon Harris the highly skilled audiologist who explained the whole process throughout my thirty minute tes.
I was also told that if I new anyone with a hearing problem of any sort , to suggest that the phone the office and ask for a FREE hearing test, without the fear of a hard sell of an expensive hearing aid
I gave them full marks and would advise people to visit
27 juin 2024
Avis spontané
Réponse de Hearbase
Thank you for sharing your experience and for your wonderful review.
We’re delighted to hear that you had a positive experience with your hearing test and that you felt no pressure to purchase a hearing aid. Sharon Harris is indeed a highly skilled audiologist, and we’re glad she was able to provide you with thorough explanations and a comfortable experience.
We appreciate your recommendation and are pleased that you would advise others to visit us for a free hearing test. It’s our goal to provide honest and professional service to all our clients.
Consultation
My consultation and tests were carried out in a friendly and professional manner. I was given clear and unbiased advice.
26 juin 2024
Avis spontané
Réponse de Hearbase
Thank you for your feedback. We’re delighted to hear that your consultation and tests were carried out in a friendly and professional manner, and that you received clear and unbiased advice.
Your positive comments are greatly appreciated and will be shared with our team.
Hearbase - a great hearing experience for the deaf!!
Based on my experiences with Hearbase, their audiologists have first class expertise. In particular, most of my appointments have been with Mrs. Hannah Bergin whose patience and help would be hard to surpass. My thanks to all.
23 juin 2024
Avis spontané
Réponse de Hearbase
Thank you for your wonderful feedback and for taking the time to share your experiences with Hearbase. We are thrilled to hear that you find our audiologists to have first-class expertise.
A special thanks for acknowledging Mrs. Hannah Bergin. We are proud to have her on our team, and it’s heartening to know that her patience and help have made such a positive impact on your appointments.
I had an appointment at The One…
I had an appointment at The One Hospital at 1.30pm today.
Excellent experience, friendly, knowledgeable and expert care given.
25 juin 2024
Avis spontané
Réponse de Hearbase
Thank you for taking the time to share your positive experience with Hearbase at The One Hospital. We’re delighted to hear that you found our staff to be friendly, knowledgeable, and expert in their care. Excellent patient experience is our top priority, and your feedback is greatly appreciated. We look forward to welcoming you again soon!
From my first appointment with Hearbase…
From my first appointment with Hearbase the experience has been second to none. The staff are very friendly and helpful and best of all my new Starkey hearing aids are efficient and comfortable.
19 juin 2024
Avis spontané
Réponse de Hearbase
Thank you for your wonderful review! We’re thrilled that you found our staff friendly and helpful and that your new Starkey hearing aids are both efficient and comfortable. Your satisfaction is our top priority.
If you need any further assistance, please don’t hesitate to reach out.
Hannah Bergin the One Hospital Ashford
Hannah Bergin the Senior Audiologist is always extremely helpful and understanding. She is a pleasure to visit and nothing is ever too much trouble and I actually look forward to my visits.
28 mai 2024
Avis spontané
Réponse de Hearbase
Thank you for sharing your experience. We are delighted to hear that you find your visits enjoyable and that Hannah continues to make each appointment comfortable and helpful. It’s our goal to ensure nothing is too much trouble for our patients. We look forward to seeing you again soon and appreciate your kind words!
Having tried other clinics l was very…ln my estimation Hearbase is. The best
Having tried other clinics l was very pleased with the professional help and advice from the audiologist at Evegate.Hannah instilled confidence in me with help and the tests very well carried out and explained .IAm grateful for the assistance and understanding of the heating aids ,back up and support in getting the best from the equipment including being able to Hear the television !!and enjoy teaching again with renewed confidence . Many thanks Hearbase
12 juin 2024
Avis spontané
Réponse de Hearbase
It’s wonderful to hear that your experience with our audiologist Hannah at Evegate stood out positively compared to other clinics. We’re thrilled that her professional advice and thorough explanations gave you the confidence and support you needed. Enjoy your renewed teaching experiences and thank you for choosing Hearbase!
My 1sr hearing test
I saw Fiona Idriss for my very 1st hearing test. She explained everything excellently and clearly, I never knew that there was so much to understanding hearing loss. I can only describe the whole process as a pleasurable experience and would highly recommend the service.
12 juin 2024
Avis spontané
Réponse de Hearbase
Thank you for sharing your experience with Fiona. We’re delighted to hear that she made your first hearing test both informative and enjoyable. Understanding hearing loss is crucial, and it’s great to know Fiona could convey this so well. We appreciate your recommendation!
Réponse de Hearbase
Thank you for your positive feedback! We’re glad you found our service efficient and informative. We strive to maintain this standard and appreciate your recognition.
Went to Bromley Hearbase for wax…
Went to Bromley Hearbase for wax removal. Faultless: expert, professional and delightful start to finish from reception to seeing the audiologist. Very happy with whole process, which was unhurried. Will return without question as needed.
28 mai 2024
Avis spontané
Réponse de Hearbase
We are thrilled to hear that your experience at Bromley Hearbase was faultless from start to finish. Our team takes great pride in providing expert, professional, and friendly service, and it’s fantastic to know that we met your expectations.
We are delighted that you found the whole process unhurried and satisfactory. Your kind words are greatly appreciated and will be shared with the entire team, including our reception staff and audiologist.
We look forward to welcoming you back whenever you need our services again.
Sharon Harris was articulate
Sharon Harris was articulate, professional, patient and understood my husband’s needs.
24 mai 2024
Avis spontané
Réponse de Hearbase
Thank you so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Sharon Harris was able to assist you and your husband so effectively.
At Hearbase, we strive to provide professional, patient, and understanding service to all our clients, and it’s wonderful to know that Sharon exemplified these values during your interaction. We will certainly pass along your compliments to her.
If you have any further needs or questions, please don’t hesitate to reach out. We’re here to help.
Bianca is the best
I have been a customer/client for many many years, but I was rather disappointed the last couple of years. Firstly having to negotiate for a better price as I could have had aids at almost £2000 less. It was all sorted, but the turn-over of staff was not good. It took a new very competent audiologist to improve matters at best. Since Bianca arrived things just went along smoothly. I was listened to and Bianca immediately took action and when I came yesterday for my appointment with her to fit the new mould she had made, it blew me away.The difference was unbelievable and I asked her why it had to take two years for it to be adjusted properly. Thanks to Bianca I feel more confident and am very grateful for her attention to explaining every detail! The mould fits perfectly and feels comfortable and above all, does not need replacing which saves money.She achieved what should have been achieved when I first bought the hearing aid two years ago. Don't let her escape as she is an asset to your company. Knowledgeable, very pleasant and competent.
23 avril 2024
Avis spontané
Réponse de Hearbase
Thank you for taking the time to share your experiences with us. We truly value the insights of our long-standing clients, and I am sorry to hear about the challenges you faced with us in the past.
It is regrettable that it took longer than expected to adjust your hearing aids to your satisfaction, and we acknowledge that the turnover of staff may have contributed to this inconsistency in service. However, I am thrilled to hear that Bianca has made such a positive impact on your experience. Her dedication to your care and her attention to detail are qualities that we cherish deeply at Hearbase.
We are constantly striving to improve our services and ensure that all our clients receive the best possible care right from the start. Bianca's approach to your situation is a wonderful example of our commitment to this goal, and we are indeed fortunate to have her on our team.
Please rest assured, we have no intention of letting a talent like Bianca go! We also hope to continue providing you with exemplary service in the years to come.
Thank you once again for your honest feedback. Should you have any more questions or need further assistance, please do not hesitate to reach out.
I am more than happy to recommend…
I am more than happy to recommend Sharon at Hearbase, Broadstairs, as the service and aftercare has always been faultless.
I recently decided to upgrade my hearing aid after several years use. Sharon throughly tested my hearing and discussed with me my requirements from a new hearing aid. After showing me different aids we decided on a Oticon Real 2. The fitting and aftercare was seamless and I am very pleased with my choice.
20 mars 2024
Avis spontané
Réponse de Hearbase
Thank you for your glowing recommendation of Sharon and Hearbase in Broadstairs. It's fantastic to hear about your positive experience upgrading to the Oticon Real 2 and how Sharon's careful consideration of your needs led to such a seamless process. We're delighted you're pleased with your choice and the aftercare provided. Your satisfaction and trust in our service mean the world to us.
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