Hermanlamps Avis 29

Fraud. They catfished me with pictures from arhaus website. I received two cheap chinese knockoff sconces that looked absolutely terrible. It took a month to get them and they looked nothing like the picture on their website. Beware. Im still in the dispute with them to get my money back although my hopes are low. These people are pure scammers.

I built the design of my dining room around this chandelier. No mistakes… It’s exceptional.

Absolutely terrible. My table shipped 71 days ago. I paid in full 12/30/25 when ordered. Buyer beware. I don’t think is this a legitimate company. I’ll obviously need to get my bank to assist me soon. Last message that I received was ‘the cargo fell off the ship but was retrieved’. Crazy thing is Herman Lamps just sent me an email asking me to fill out the survey. There have been no updates to tracking since 4/1/26. It’s now 4/16/26

To be honest I did not know that the items I ordered would be coming directly from China, but was reassured when I read some of the reviews. Items were a few days late and I emailed the seller who promptly replied and gave me a new date (just a few days delayed). Packaging was amazingly secure, and items were exactly what I saw another vendor selling for almost twice what I got it for.

I purchased my piece of furniture in October 2025 and I am still waiting on delivery. This has been an extremely disappointing experience. I’ve followed up with customer service numerous times and continue to get vague responses without any follow through. My piece has been shipped and is an hour and a half from my home and still has not made it to my doorstep after a week.

This is my absolute favorite piece of furniture!! I am absolutely obsessed. I was so nervous for the piece of furniture to arrive, worried whether or not it would show up damaged. This piece of furniture travelled the longest distance of all the items we have ordered recently, was packaged the best, and showed up perfect!! I was so impressed.

I reached out to Herman Lamp Company via phone, on four different occasions. No one would ever answer the phone. I reached out via email and did get a response. However, with several emails back-n-forth, I requested a phone call to discuss a custom light fixture. I never received a call. It’s impossible to order a custom piece without personally talking. I finally gave up on this company.

Delivery process was a nightmare

I purchased an expensive brass chandelier with crystal sides. What I received looked nothing like the photo. Instead of brass screws, Herman Lamps provided steel studs. The delivery was 2 months. No instructions, inferior quality, and missing parts. Customer service was unable to provide brass hardware to install the 48 crystals and did not return my email requests. Do not order from this company. I thought they were the manufacturer. They were not.

I was very pleased when I found the HermanLamps website. I had been searching for a simple alabaster plaffonier for my hall for some time. It was relatively simple to get the project going. Justine was always prompt at replying to my queries and kept me informed as to the progress and sent images for my approval along the way. It did take much longer than I thought it would? (About 4 months!). But when the crate (extremely well-packed!) arrived and I got it open, I knew that it was worth the wait! Now installed, I am so pleased. It is exactly what I had envisioned! Thanks!

Love the light I ordered. It did take some time to arrive which I did not have any issue with. The light I purchased looks beautiful in my space. Very happy with it.

Great service and follow up. Beautiful product just like the photos.

Very great service. Communication was great. Coffee table was in excellent shape. Would use the again

Really great product and easy communication. Love our new chandelier!

Original order was placed on September 22nd. Order was confirmed the next day on the 23rd. On October 20th, still no tracking information so I reach out to them. On October 27th, received an email stating that it would ship out that week. On Nov 3rd, I check the tracking number and it shows that the light has been delivered, yet I don't have it. I reach out to them and receive an email back stating that they uploaded the wrong tracking number and here is the new one, and oh yeah, by the way, this package is shipping sea freight and will take several weeks to deliver. (They offer a $200 voucher for my next purchase, assuming I would ever order from them again.) I tell them to use it to ship my lights air freight. They won't because the $200 would not cover the costs....

December 17th, light finally shows up. They shipped the wrong color. They admit their mistake but ask me to see if the color shipped would work in my space and offer me a $150 discount on the order and a gift card for the next purchase..... It's a nearly $4K light that we ordered in a specific color. I tell them no, to ship a replacement and cover costs for the return of the original. December 19th they tell me they understand and will issue a replacement and cover costs for the return. December 23rd, I ask when replacement will ship. I get a response back that it will take another 6-7 weeks to produce the correct color framework, and will that work? I said no and that they should resolve this sooner by bumping our order up to a priority. I receive a response back that the fixture we ordered is now no longer available yet they have prioritized production for customers and currently production only takes 2 weeks however shipping takes 3-4 weeks. (I check their web site and the light is still available to order) As an alternative they offer to cover the costs of refinishing the wrong color fixture here locally. I respond that there is nobody locally that does that kind of work. At this point I agree to the 2 week manufacturing time frame but request they send light via DHL, FedEx or UPS. and request that if this can not happen then I would be requesting a full return and refund. December 29th I send a follow up email stating that I have not seen a response to my previous request for expedited shipping.

January 4th, received an email from them again stating how sorry they are for the mix up but decline to ship the framework expedited. Email states that the light will ship this week and will have another 3-4 weeks until delivery. I guess they missed the part that if it couldn't get here sooner that I would be canceling the order and requesting a full refund?

This has been the worst purchasing experience I have had in all my years of building homes. I have never worked with a company that is so completely unable to manage their orders initially, and more importantly fix a problem that was solely on their end of the transaction. To then have them try several different ways to have us fix the problem on our end,(just make it work, get it refinished, deal with the long shipping, again) is utterly unacceptable.

If I could give less than one star I would. Do not order products from this company!

Worth the wait!
We appreciate the quality lamp and the responsiveness to my message. The chandelier arrived the week expected in perfect condition. Thank you!

I had a very disappointing experience with Herman Lamps.

I ordered bar stools believing I was purchasing counter-height stools. As a consumer, the website did not clearly differentiate the height options in a way that was obvious or intuitive, and the stools appear identical in photos. After receiving them, it became clear they were the wrong height and unusable for my space.

I contacted the company immediately. Instead of offering an exchange, credit, or any reasonable resolution, I was told that I should have called or emailed to confirm — placing the responsibility entirely on the customer. No accommodation was offered for a product that did not work.

In the end, I had to pay out of pocket to have the stools professionally cut down just to make them usable.

The product itself may be attractive, but customer service and accountability matter just as much. Based on this experience, I would not order from Herman Lamps again and would caution others to be extremely careful — or avoid altogether.

The chandelier that came in was amazing and packaged perfectly. Herman lamps was more than receptive throughout the installation process. We were sent videos, and everything was labeled nicely.
This made it a smoother instalation process. The chandelier looks beautiful and fits the space perfectly. We will continue to do business
Thank you!

I’ve had the pleasure of working with Herman Lamps for over a year on an interior design project at a residential Highrise in South Florida.
From the beginning of the process they were incredibly receptive and accommodated every change, and allowed us to customize the fixtures to fit our space.
The customer service is so good that at first I could not believe it. I would get a response from Essie at any time of the day within a few minutes.
I highly recommend using them and working with them on any lightning project.
Also, rest assured that you will not get a better price for the quality of product.

I absolutely hate writing negative reviews, and to say something positive, they were responsive once I started having an issue, but they didn't resolve the problem or ultimately act reasonably. When the order was confirmed I was immediately provided a FedEx tracking number that showed it would be delivered within 3-5 days, but as I got the confirmation later it showed it was going to take 30-40 Business Days as it was coming on a boat from China. When I said that wasn't my understanding and I didn't want the light if it didn't come within the timeframe I initially understood, and they said FedEx didn't even have it and they were wrong. I tried to explain I would have told them not to ship it had I not been given the poor information (an issue between them and FedEx), but they wouldn't reimburse me the full amount and took a cut because it had already shipped. It was one of those things, I can appreciate they had spent some costs, but I wasn't unreasonable in expecting it was going to ship on the timeframe provided to me by their shipping company, so thought they should have done the "right" thing and given me the full balance back.