HIES are extremely professional. No nonsense salesmanship. A bespoke solution for our circumstances and budget. Supplied the products we wanted and the installation was completed quickly, without d... Voir plus
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Lisez les avis des autres
From quote to installation took about a month. Other providers were giving me install dates 3 or more months ahead. The package was tailored for my residence and I have no regrets. Slight issue with... Voir plus
When I had my heat pump installed HIES was an added bonus I had no knowledge of. In fact if they hadn’t been so proactive I probably wouldn’t have realised they were involved at all. However it became... Voir plus
L'entreprise a répondu
I cannot recommend UK Energi highly enough. The whole solar and battery installation process was seamless and timely. All the team are professional and they communicate well. Thank you for your work!
À propos de l'entreprise
Écrit par l'entreprise
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Coordonnées de contact
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Royaume-Uni
- info@hies.org.uk
- hiesscheme.org.uk
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Super efficient process
Super efficient process, great communication. Really good installation team.
16 février 2026
Avis spontané
Réponse de HIES
Good morning, Mike. Thank you for taking the time to leave a review. We are delighted to hear that your installers communicated well and that the process was very efficient. Kind regards, HIES.
Great experience from start to finish
Great experience from start to finish. Happy with the service and solar.
19 février 2026
Avis spontané
Réponse de HIES
Good morning, Ernest. Thank you for leaving a review. We are happy to hear that you received great service from your installers from start to finish. Kind regards, HIES.
Réponse de HIES
Hi there, Tony. We are thrilled to hear that your installers were absolutely brilliant. Thank you for taking the time to leave a positive review. Kind regards, HIES.
A professional job
The whole procedure felt as if it was being handled by complete professionals, from the sales team, admin to the installation team.
17 février 2026
Avis spontané
Réponse de HIES
Good morning, Jill. Thank you for leaving a positive review. We are pleased to hear that your installers did a professional job. Kind regards, HIES.
Reassurance and Support
providing reassurance along the journey and support if required
17 février 2026
Avis spontané
Réponse de HIES
Good morning, Clive. We are pleased to hear that you felt reassured and supported throughout your journey. Thank you for leaving a review. Kind regards, HIES.
Our installer IVoltz we’re excellent
Our installer IVoltz we’re excellent.
Our only problem is having the number/certificate (MPAN ?) so we can contact our energy supplier to secure appropriate remuneration for electricity supplied to the grid. It may also be beneficial for us to change our tariffs.
16 février 2026
Avis spontané
Réponse de HIES
Good morning, thank you for leaving a review. We are delighted to hear that IVoltz were excellent. If you are still experiencing a problem, you can contact our customer service team, who will be happy to assist further, on 0344 324 5242 or info@hiesscheme.org.uk. Kind regards, HIES.
Easy to deal with knowlegable would…
Easy to deal with knowlegable would recommend highly
18 février 2026
Avis spontané
Réponse de HIES
Good morning, Ronald. We are thrilled to hear that you would highly recommend your installers. Thank you for taking the time to leave a review. Kind regards, HIES
Very good service
All information/documents were emailed to me promptly, I did not have to wait or request any documentation
HIES seem very efficient in looking after their customers in a timely manner.
16 février 2026
Avis spontané
Réponse de HIES
Good morning, Freida. Thank you for leaving a positive review. We are delighted to hear you have received very good service. Kind regards, HIES.
The whole process
The process from start to finish was very easy going, at the moment very pleased with the performance of the air source heat pump and solar panels.
26 janvier 2026
Avis spontané
Réponse de HIES
Hi there, Wayne. We’re delighted to hear that the whole process, from start to finish, was very easy going. Thank you for leaving a positive review. Kind regards, HIES.
Easy to complete and asked the…
Easy to complete and asked the pertinent questions about a very professuonal company
18 mars 2026
Avis spontané
Réponse de HIES
Good morning, Geoff. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Superb Experience with Spectra Solar
If you want a solar system at your property make sure you contact Spectra Solar - superb from start to finish in every aspect of our project. Showroom opened between Xmas & New Year to accommodate our travel plans - designed a system that provided the kw required for our use and not, like other company's, to suit their own bank balance - I was amazed with the technical expertise of Michael & Jonathon the owners, taking their time to explain all my questions. The installation team (on the roof Bret & his son Brooke plus of course the electrician Liam) were fantastic - on time / polite / professional / clean and a pleasure to have at our property. The system is now in operation and performing exactly how we were told it would. An absolute superb experience from start to finish
16 mars 2026
Avis spontané
Réponse de HIES
Hi there. Thank you for leaving a positive review. We are delighted to hear about your superb experience with Spectra Solar and that the installation team were professional and polite. Kind regards, HIES.
Timely Support
Provided timely insurance and support and responded in a timely manner via email in terms of progress.
17 mars 2026
Avis spontané
Réponse de HIES
Hi there, Michael. We are pleased to hear you are happy with the support you have received. Thank you for taking the time to leave a review. Kind regards, HIES.
Job well done
They're good- they do the work they are supposed to which it seems is quite rare these days. I didn't have to chase them up, I didn't have to phone them multiple times, I didn't have to email anything except the bare minimum. They were good!
17 mars 2026
Avis spontané
Réponse de HIES
Good morning, Pete. Thank you for leaving a review. We are delighted to hear that your installers did a job well done. Kind regards, HIES.
Everything was carried out with care…
Everything was carried out with care and extremely professional.
16 février 2026
Avis spontané
Réponse de HIES
Good morning, Rex. We are pleased to hear that your installers carried out the installation with care and acted in a professional manner. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Just gave us complete confidence in our…
Just gave us complete confidence in our installer as theres a lot of cowboy companies out there, so we felt safe knowing HIES had vetted them, also knowing we were insured
14 mars 2026
Avis spontané
Réponse de HIES
Good morning, Hamish. We are pleased to hear that HIES gave you confidence in your installer. Thank you for taking the time to leave a positive review. Kind regards, HIES.
The standards of installation seem…
The standards of installation seem excellent to me.
5 février 2026
Avis spontané
Réponse de HIES
Good morning, Heather. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
Our experience with Relative Power was…fantastic!
Our experience with Relative Power was completely painless and very professional - so good to deal with a company that does what it says and keeps you up to date with all of the what when and where.
Superb service and attitude, thanks so much and well done!
11 février 2026
Avis spontané
Réponse de HIES
Good morning, Simon. Thank you for taking the time to leave a review. We are thrilled to hear that your experience with Relative Power Ltd was very professional and that they provided a superb service. Kind regards, HIES.
Heat pump install by octopus insured by HIES
HIES made me feel reassured with our air pump install. They vetted the installer and insured the installers guarantee. As well as protecting our deposit. Great installation from start to finish. All components delivered on time and complete. Installation went really well with no issues and team kept me updated at all times. Would highly recommend using HIES
19 janvier 2026
Avis spontané
Réponse de HIES
Hi there, Tina. We are delighted to hear that you feel reassured using a HIES member and that your installation went well. Thank you for your positive feedback. Kind regards, HIES.
Hies
From applying end Nov to insulation was super quick . Efficient workers . Left no mess rubbish behind . Highly delighted with the work.
19 janvier 2026
Avis spontané
Réponse de HIES
Good morning, Susan. Thank you for taking the time to leave a review. We are thrilled to hear that you are delighted with the work carried out by your installers. Kind regards, HIES.
Absolutely delighted with my solar…
Absolutely delighted with my solar panels installation from start to finish and the ongoing customer service, no issues
8 janvier 2026
Avis spontané
Réponse de HIES
Good morning, John. We are pleased to hear that you are delighted with your solar installation. Thank you for taking the time to leave a review. Kind regards, HIES.
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