When I had my heat pump installed HIES was an added bonus I had no knowledge of. In fact if they hadn’t been so proactive I probably wouldn’t have realised they were involved at all. However it became... Voir plus
L'entreprise a répondu
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My entire experience with Octopus Energy has been a dream every member of staff I spoke and dealt with were fantastic! They are all extremely knowledgeable and helped me with all my random questions... Voir plus
L'entreprise a répondu
Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Voir plus
L'entreprise a répondu
From the first phone conversation,to the consultation with the person that came out to explain everything to us. Lime staff and the service was first class. I would highly recommend them to anyone thi... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.
Coordonnées de contact
Solutions House, Chorley Business & Technology Centre, Euxton Lane, Chorley, PR7 6TE, Royaume-Uni
- info@hies.org.uk
- hiesscheme.org.uk
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Knowledgeable and efficient…
Knowledgeable and efficient installation engineers.
15 mars 2026
Avis spontané
Réponse de HIES
Good morning, Peter. Thank you for leaving a positive review. We are delighted to hear that your installers were knowledgeable and efficient. Kind regards, HIES.
Réponse de HIES
Good morning, Damian. We are delighted to hear that you would highly recommend your installers. Thank you for taking the time to leave a review. Kind regards, HIES.
Solar panel and battery installation.
The whole process was very professional, friendly and efficiently completed. There was no mess left at the end and you wouldn’t have known that the installation had been done that day!
27 février 2026
Avis spontané
Réponse de HIES
Hi there, Robert. Thank you for leaving a positive review. We are pleased to hear that your installers were professional, friendly, and efficient. Kind regards, HIES.
A good team who were both informative…
A good team who were both informative and efficient in every aspect of.
9 février 2026
Avis spontané
Réponse de HIES
Good morning, Keith. Thank you for leaving a review. We are thrilled to hear that your installers were both informative and efficient during your installation. Kind regards, HIES.
I found the HIES scheme very
I found the HIES scheme very easy and useful throughout this process.
27 février 2026
Avis spontané
Réponse de HIES
Hi there, Richard. We are pleased to hear that you have found HIES very easy and useful. Thank you for leaving a positive review. Kind regards, HIES.
A very good company who keeps us…
A very good company who keeps us informed every step of the way. The installers were excellent and made no mess. The air source heat pump is quiet & efficient. We are toasty warm.
11 mars 2026
Avis spontané
Réponse de HIES
Good morning, Elisabeth. Thank you for taking the time to leave a review. We are delighted to hear that your installers were excellent and informative. Kind regards, HIES.
great service from start to finish no…
great service from start to finish no complaints
29 mars 2026
Avis spontané
Réponse de HIES
Hi there, Bill. We are delighted to hear that you have received great service from start to finish. Thank you for taking the time to leave a review. Kind regards, HIES.
Very good service from design to…
Very good service from design to installation
12 février 2026
Avis spontané
Réponse de HIES
Good morning, Andy. We are pleased to hear that you received very good service from your installers. Thank you for leaving a positive review. Kind regards, HIES.
It was a very good experience.
23 février 2026
Avis spontané
Réponse de HIES
Hi there, thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.
new solar panels installation by HIES
Had new solar panels installed. This company is working with Project solar uk as their ancredited installers and I can only recommend them. They work very professionally, clean and quick. the installation was done in half a day, working fine from the minute they switched it on and producing free electricity. Very pleased.
6 février 2026
Avis spontané
Réponse de HIES
Good morning, thank you for taking the time to leave a positive review. We are thrilled to hear that Project Solar UK was very professional. Kind regards, HIES.
Smooth process from start to finish the…
Smooth process from start to finish the only pain is waiting for the DNO to process our application
24 février 2026
Avis spontané
Réponse de HIES
Hi there, thank you for taking the time to leave a review. We are pleased to hear that your process was smooth from start to finish. If you require any further assistance, please do not hesitate to contact us at info@hiesscheme.org.uk. Kind regards, HIES.
Fully up and running in 2 days.
The 3 guys that came arrived as arranged and within 2 days had fitted the whole system in the loft space, exchanged the 11 radiators and fitted the Heat Source pump outside on the roof of the garage, the electrical side was completed by 2 electricians who came midday on day 2 and by 4pm the system was up and running and they where all on their way home.I did have a slight leak on one of the radiators which I noticed later that evening, rang their office and the same 3 guys called the next day and put it right.
Well impressed
23 février 2026
Avis spontané
Réponse de HIES
Good morning, Gary. We are delighted to hear that you are impressed with your installers. Thank you for taking the time to leave a positive review. Kind regards, HIES.
Great solar rescue
Took over our solar installation after Soly ceased to trade. We thought we would loose our deposit but they ensured all was sorted out. Appointed a very good installer to carry out the install. We are now very happy.
21 mars 2026
Avis spontané
Réponse de HIES
Good morning, Beverley. Thank you for leaving a positive review. We are thrilled to hear that you are happy with your installation and the service provided. Kind regards, HIES.
Excellent experience
Excellent experience. Top quality products. Very professional
5 mars 2026
Avis spontané
Réponse de HIES
Hi there, we are delighted to hear that you have had an excellent experience and that your installers were very professional. Thank you for taking the time to leave a review. Kind regards, HIES.
Réponse de HIES
Good morning, Kim. Thank you for leaving a review. We are pleased to hear that your installers were brilliant and that you can’t fault any part of your experience. Kind regards, HIES.
Super efficient process
Super efficient process, great communication. Really good installation team.
16 février 2026
Avis spontané
Réponse de HIES
Good morning, Mike. Thank you for taking the time to leave a review. We are delighted to hear that your installers communicated well and that the process was very efficient. Kind regards, HIES.
Great experience from start to finish
Great experience from start to finish. Happy with the service and solar.
19 février 2026
Avis spontané
Réponse de HIES
Good morning, Ernest. Thank you for leaving a review. We are happy to hear that you received great service from your installers from start to finish. Kind regards, HIES.
Réponse de HIES
Hi there, Tony. We are thrilled to hear that your installers were absolutely brilliant. Thank you for taking the time to leave a positive review. Kind regards, HIES.
A professional job
The whole procedure felt as if it was being handled by complete professionals, from the sales team, admin to the installation team.
17 février 2026
Avis spontané
Réponse de HIES
Good morning, Jill. Thank you for leaving a positive review. We are pleased to hear that your installers did a professional job. Kind regards, HIES.
Reassurance and Support
providing reassurance along the journey and support if required
17 février 2026
Avis spontané
Réponse de HIES
Good morning, Clive. We are pleased to hear that you felt reassured and supported throughout your journey. Thank you for leaving a review. Kind regards, HIES.
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