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Lisez les avis des autres

Noté 5 sur 5 étoiles

From the first phone conversation,to the consultation with the person that came out to explain everything to us. Lime staff and the service was first class. I would highly recommend them to anyone thi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Politeness of the guys whilst working for two days at our house (David, Lee & Davy) plus electrician Mike who also spend the second full day working here. Very professional job carried by a well exp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From start to finish the installation was seamless with minimal disruption. The scaffolding was up and down the same day, which was really impressive. The team were friendly, professional and res... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

From start to finish Aira were great, especially the everyone that completed the install. Very professional, neat and tidy work. Everything arrived on the morningnof fitting, with the fitters arriving... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Société d'énergie solaire

Écrit par l'entreprise

A Chartered Trading Standards Institute (CTSI) approved Consumer Code, HIES is a leading consumer protection organisation covering the installation of home energy products. Our promise is to ensure all consumers are respected, protected and educated on their home improvement journey.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(1 335)

492 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent

Excellent
Professionalism demonstrated
All the engineers were very friendly and professional

17 avril 2026
Avis spontané
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Réponse de HIES

Hi there, we are delighted to hear that your installers were friendly and professional. Thank you for leaving a review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Complex Process made Really Easy

Decided to investigate solar panels on the house due to an EDF promotion. Process ran very smoothly from start to finish, design, costing, survey, all regulatory requirements dealt with, installation and migration to the new tariff went without a hitch. Great communications, all on-site contacts really professional, Very Impressive. Thank You.

29 avril 2026
Avis spontané
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Réponse de HIES

Good morning. We are glad to hear that your installation went smoothly and that your installers communicated well. Thank you for leaving a review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Good manners

Good manners
Knowledgeable
Timescales were met
Scaffolders were considerate and mannerly
Roof panel installers were expected to clear up after themselves .....dropping cigarette ends was not acceptable
Electrical engineers were mannerly, neat and competent

1 mai 2026
Avis spontané
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Réponse de HIES

Hi there, thank you for taking the time to leave a review. We are pleased to hear that your installers had good manners and were knowledgeable. Kind regards, HIES.

Noté 5 sur 5 étoiles

Solar is a big investment. Quality is Everything.

Solar is a big investment with a slow return - Optimising is important and also having the assurance, just in case something goes wrong. HIES gives you that assurance and ensures compliance with standards. Really important that the job goes rights and stays right. In simple terms, "they have got your back".

1 mai 2026
Avis spontané
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Réponse de HIES

Good afternoon, Paul. Thank you for leaving a review. We are delighted to hear that you feel reassured. Kind regards, HIES.

Noté 3 sur 5 étoiles

Staff member had to take leave

Staff member had to take leave, but nobody delegated to take his work, leading to ten day delay in removing scaffolding after install. Install team excellent, most efficient. People collecting scaffold did not have a good attitude, and scattered cable ties over neighbours fence.

27 avril 2026
Avis spontané
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Réponse de HIES

Good morning. Thank you for your feedback. We're glad to hear that you were pleased with the installation team. We're sorry to hear about the delay in scaffold removal and your experience with the scaffold collection team. If you wish to discuss this further, please don't hesitate to contact our customer service team at info@hiesscheme.org.uk or on 0344 324 5242. Kind regards, HIES.

Noté 5 sur 5 étoiles

Excellent service all round

Carbon Energy Savings T/A Lime was keen to communicate and explain everything. Installation was quick and effortless as far as the customer was concerned, Follow up enquiries were dealt with swiftly by helpful staff, by phone or remotely.

30 mai 2026
Avis spontané
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Réponse de HIES

Hi there, John. We are pleased to hear that you received an excellent all-round service from your installers. Thank you for taking the time to leave a review. Kind regards, HIES.

Noté 4 sur 5 étoiles

It was great & quick to be fitted Great, quick work but…

It was great & quick to be fitted but I’m still trying to organise getting money back from electricity given back

6 avril 2026
Avis spontané
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Réponse de HIES

Hi there, Lewis. Thank you for your positive feedback. We are thrilled to hear that your installers were great and worked quickly. If you require any further assistance, please do not hesitate to contact us at info@hiesscheme.org.uk or on 0344 324 5242. Kind regards, HIES.

Noté 5 sur 5 étoiles

Great

Great. Very helpful service.

29 mai 2026
Avis spontané
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Réponse de HIES

Good morning, Laura. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.

Noté 5 sur 5 étoiles

Excellent service…

Hies supported and guided me through the heat pump installation and related grants with professionalism and a palpable enthusiasm to help. I was genuinely impressed with their performance.

27 mai 2026
Avis spontané
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Réponse de HIES

Good morning, Tony. Thank you for taking the time to leave a review. We are delighted to hear that you are impressed with the excellent service you have received from us. Kind regards, HIES.

Noté 5 sur 5 étoiles

From the Admin team to the installation…

From the Admin team to the installation team the service was excellent. I would highly recommend this company as the whole process was smooth and very professional from start to finish

22 avril 2026
Avis spontané
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Réponse de HIES

Good morning, Stewart. We are delighted to hear that the service you have received has been excellent. Thank you for your positive feedback. Kind regards, HIES.

Noté 5 sur 5 étoiles

The products and benefits were laid out…

The products and benefits were laid out clearly and instilled confidence. The terms and conditions were very good with 0% loans, I mean who can turn that down ! Install and product are excellent, highly recommend these people!!

28 avril 2026
Avis spontané
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Réponse de HIES

Hi there, thank you for leaving a positive review. We are pleased to hear that you would highly recommend your installers. Kind regards, HIES.

Noté 5 sur 5 étoiles

Seamless installation

Seamless installation, completed in a courteous professional manner. Good communication from the team and left site neat and tidy. The team of Ben, Carl and Lee were great ambassadors for the company demonstrating thorough knowledge answering any and all questions.

20 mai 2026
Avis spontané
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Réponse de HIES

Good morning, Ian. We are thrilled to hear that you have had a seamless installation from your installers. Thank you for taking the time to leave a positive review. Kind regards, HIES.

Noté 5 sur 5 étoiles

It was Excellent service from start to…

It was Excellent service from start to finish

23 avril 2026
Avis spontané
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Réponse de HIES

Hi there, thank you for your positive feedback. We are pleased to hear that you received an excellent service from start to finish. Kind regards, HIES.

Noté 5 sur 5 étoiles

Great customer care

24 mai 2026
Avis spontané
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Réponse de HIES

Hi there, Gary. Thank you for taking the time to leave a 5-star review - we really appreciate it. Kind regards, HIES.

Noté 5 sur 5 étoiles

Professional and helpful

Professional and helpful , couldn’t fault any part of the installation . Excellent

19 février 2026
Avis spontané
Logo de HIES

Réponse de HIES

Good morning, Hilary. Thank you for taking the time to leave a review. We are delighted to hear that your installers were professional and helpful. Kind regards, HIES.

Noté 5 sur 5 étoiles

Very well delivered sales and…

Very well delivered sales and installation. Good customer service

1 mai 2026
Avis spontané
Logo de HIES

Réponse de HIES

Hi there, Ged. We are pleased to hear that you received good customer service from your installers. Thank you for leaving a review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Great teamwork within the company

Great teamwork within the company, very thorough in what they do, could not fault them.

21 mai 2026
Avis spontané
Logo de HIES

Réponse de HIES

Good morning, David. We are thrilled to hear that you could not fault your installers. Thank you for taking the time to leave a positive review. Kind regards, HIES.

Noté 5 sur 5 étoiles

Perfect from start to finish

Although I had done a lot of research before selecting Skylar Solar but there was still a lot I didn't know about solar but the staff helped me to reach the right solution
for my property.
The installation was perfect with everything installed neatly and with regard to future proofing
I can fully recommend Skylar Solar

17 avril 2026
Avis spontané
Logo de HIES

Réponse de HIES

Hi there, thank you for leaving a review. We are pleased to hear that you would recommend your installer, Skylar Solar. Kind regards, HIES.

Noté 5 sur 5 étoiles

It really went well

It really went well. Very professional staff, everything explained, no hassle installation.

14 avril 2026
Avis spontané
Logo de HIES

Réponse de HIES

Good morning, Neil. Thank you for taking the time to leave a positive review. We are thrilled to hear that everything went well and that your installers were very professional. Kind regards, HIES.

Noté 5 sur 5 étoiles

Solar Panels , great investment

We were approached by Net Eco Ltd who made an appointment to see both my husband and I to discuss all aspects of solar panels.They were not at all pushy but very informative and answered all of our questions regarding the benefits, guarantees and safety aspects of the system. We were very impressed at the quick and efficient installation of the solar panels and the ease of moving our energy supplier to Octopus as they will in the future be able to provide various different contracts once the paperwork is complete .All of the staff at Net Eco we have met are very helpful and extremely knowledgeable .

12 avril 2026
Avis spontané
Logo de HIES

Réponse de HIES

Good morning, Julie. Thank you for taking the time to leave a review. We are delighted to hear that all the staff at Net Eco Ltd have been very helpful and knowledgeable. Kind regards, HIES.

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