Had a delivery to swap a damaged chair the guys were superb were very careful not to damage anything really polite and professional. Great job! Thanks
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Andy and James were Absolutley amazing from start to finish. Andy called me the night before to let me know what time to expect them. When they arrived they came in and introduced themselves and asses... Voir plus
L'entreprise a répondu
Adi and Josh were great. They messaged and called me before arrival to keep me updated, unpacked the mirror, and delivered it to my room of choice. They were really friendly, efficient, and helpful.
First rate service. Delivery within 2 days of ordering. Excellent communication throughout. A phone call an hour in advance of delivery of a teak patio table and chairs. Items put together and packagi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a small logistics company based in Northampton. With over 20 years’ experience we are now looking for customers who require high quality logistics to support deliveries from a to b. Ensuring a high-quality experience and customer satisfaction is key to everything we do on a daily basis. Our services are different to other companies and our expert team ensure a simple, smooth process for every customer. We offer a logistics service from initial order to end user delivery. If you are looking for an experienced company to run your deliveries we have several options available to you. Full transparency on deliveries, customer satisfaction and costs from day one. Regular contact and updates from our team to ensure that you are satisfied with our services. Higher Jump Logistics delivery options # 2 Man delivery service # Hallway # Room of choice # Unpack # Assembly # Dispose of old furniture # Washing machine and fridge freezer disposal # Same day deliveries – from small van to Artics – price on application # 1-man delivery
Coordonnées de contact
Unit 5, Bozenham Mill Farm, Bozenham Mill Lane, Northampton, NN7 2JW., nn72jw, Northampton, Royaume-Uni
- 01604 312780
- customerservice@higherjump.co.uk
- higherjump.co.uk
4,9
Excellent
705 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Andy and James took my beliani to the…
Andy and James took my beliani to the room of my choice. They were very well presented and polite. Great service thank you.
21 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Arthur,
Thank you so much for the fantastic 5-star review! 🚚📦
We're delighted to hear that Andy and James provided such great service, taking your Beliani piece straight to your room of choice with a polite and professional attitude. Presenting themselves well and making the delivery seamless for you is always top priority for our team.
We'll be sure to pass along your kind words to Andy and James. Thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
The delivery arrived on time and they…
The delivery arrived on time and they were extremely polite and friendly. They put the delivery exactly where we wanted.
Would highly recommend 👍
Kate & Richard
18 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Richard,
Thank you so much for the fantastic review and recommendation! 🚚👍
Arriving on time, being friendly, and placing your delivery right where you want it is exactly the hassle-free experience we aim to provide every single time.
We truly appreciate your feedback and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Great delivery experience
John and Wilson were very friendly and provided an excellent delivery service. We got a call about 45 mins before delivery to give us an ETA and they were bang on time. We had paid for kerbside delivery but they kindly put it into our garage, which was much appreciated as my husband was away and I was on my own. Wilson even offered to assemble it but as it was raining (and to give my husband something to do!) I declined. I can’t review the table and chairs yet but am excited to get them out of the packaging when the sun decides to reappear.
18 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Julia,
Thank you so much for taking the time to leave such a wonderful 5-star review! 🚚🌧️
We're thrilled to hear that John and Wilson provided such a great delivery experience! Going above and beyond to place your delivery safely in the garage—especially in the rain—is exactly the kind of thoughtful service we strive for. (And we love that you left the assembly to give your husband a project!)
We'll be sure to pass your kind words along to John and Wilson. We hope the sun reappears soon so you can enjoy your new patio table and chairs!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Great service
Great service! Called 15 minutes before delivery.
Polite, checked my mirror wasn’t broken before leaving.
Thank you so much ☺️
18 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Louise,
Thank you so much for the lovely 5-star review! 🚚🪞
We're delighted to hear that you had a great experience! Calling ahead and carefully checking fragile items like mirrors to ensure they arrive in perfect condition are top priorities for us.
We truly appreciate your kind words and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Andy and James were very polite and…
Andy and James were very polite and helpful while delivering my beliani
1st class service
17 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Martin,
Thank you so much for taking the time to share your review! 🚚📦
We're thrilled to hear that Andy and James provided you with 1st class service! Being polite, helpful, and taking care with your Beliani delivery is exactly what they aim for every day.
We'll be sure to pass along your great feedback to Andy and James. Thanks for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Great service
John and Wilson notified us of their arrival and arrived on time. Very polite and helpful (checked goods weren’t damaged). Great service.
17 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Graham,
Thank you so much for taking the time to leave a 5-star review! 🚚📦
We're delighted to hear that John and Wilson provided great service! Giving clear notifications, arriving right on time, and double-checking your items to ensure they arrived damage-free are all key parts of the smooth, polite experience we aim to deliver every time.
We'll be sure to pass your kind words along to John and Wilson. Thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Réponse de Higher Jump Logistics
Hi Scott,
Thank you so much for the fantastic 5-star review! 🚚💬
We're delighted to hear that you had a great experience with our team! Keeping clear communication and delivering professional, reliable service every step of the way is always our top priority.
Thank you for choosing Higher Jump Logistics, and we hope to deliver for you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Sofa delivery
5 stars John and Wilson arrived within the time frame and called before arriving! They were very polite and made my sofa delivery quick and easy!
17 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Letitia,
Thank you so much for the wonderful 5-star review! 🚚🛋️
We're thrilled to hear that John and Wilson made your sofa delivery quick, easy, and stress-free! Calling ahead, arriving right on schedule, and providing friendly, polite service are all things they take great pride in.
We'll be sure to pass along your kind words to John and Wilson. Enjoy your new sofa, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Really professional and polite…
Really professional and polite deliverers (Sanju and Shubh) who let us know in good time when they were coming. Package handled with care, though large and awkward.
Only 4 stars given because the day before, the company told me that the delivery would be between 4 and 7pm. In fact it came at 1pm. Fortunately, I was able to change my plans and be in, but this wouldn’t have been the case on other days.
14 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi there,
Thank you for taking the time to share your honest feedback with us! 🚚📦
We're delighted to hear that Sanju and Shubh provided polite, professional service and handled your large, awkward package with great care!
However, we completely understand your frustration regarding the unexpected early delivery time. While we're glad you happened to be home, arriving hours ahead of the communicated window without proper notice is not ideal, and we apologize for any inconvenience caused to your plans. We'll be sharing this feedback with our dispatch team to ensure our delivery windows remain reliable and accurate.
Thank you again for your feedback and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Excellent communication
Excellent communication, arrived when it was meant to arrive. Giant and Samir were very good and helpful. Thank you for putting the table together.
8 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Maria,
Thank you so much for the wonderful 5-star review! 🚚🪑
We're thrilled to hear that the communication was spot-on and that your delivery arrived right on schedule. Giant and Samir will be delighted to know their extra help in assembling your new table made a great impression!
We truly appreciate your kind words and your business. Enjoy your new table!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Andy and James provided a first-class…
Andy and James provided a first-class delivery service. I ordered a mirror and they unpacked it and took to my bedroom, They kept me updated throughout the day, so I didn't have to wait in all day wondering when they'd arrive. They were friendly, professional, and made the whole delivery process smooth and stress-free. Highly recommended!
14 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi there,
Thank you so much for taking the time to share your review and for the high recommendation! 🚚🪞
We're thrilled to hear that Andy and James provided a first-class experience! Keeping you updated throughout the day so you aren't stuck waiting around, carefully unpacking your mirror, and taking it straight to your bedroom is exactly the seamless, stress-free service we aim for.
We will be sure to pass your lovely feedback on to Andy and James. Thank you for choosing Higher Jump Logistics, and enjoy your new mirror!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Delivered a few things to my new house
Delivered a few things to my new house, very polite and very helpful would defo recommend. Andy and James
10 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi BrokenBuu,
Congratulations on your new home, and thank you so much for the review and recommendation! 🚚🏡
Moving into a new place is always a big step, so we're thrilled to hear that Andy and James made your delivery smooth, polite, and helpful! They take great pride in making sure everything goes as easily as possible for our customers.
We'll be sure to pass along your kind words to Andy and James. Best of luck settling into your new house, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Andy and James arrived in time and very…
Andy and James arrived in time and very polite and helpful. Unpacked the mirror to make certain everything was in order before leaving a very professional team.
15 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi there,
Thank you so much for taking the time to share your review! 🚚🪞
We're delighted to hear that Andy and James provided such professional service! Arriving on time, being polite and helpful, and taking the extra care to unpack and inspect your mirror before leaving is exactly the high standard we aim for.
We'll be sure to pass along your kind words to Andy and James. Enjoy your new mirror, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Perfect servixe
Couldn’t have been better - excellent comms, delivered as estimated, item in perfect condition.
15 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Dori,
Thank you so much for taking the time to leave such a lovely review! 🚚✨
"Couldn't have been better" is the absolute best feedback we could ask for! We’re delighted to hear that you enjoyed our communication, on-time delivery, and that your item arrived in perfect condition.
We truly appreciate your support and look forward to delivering for you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Delivered early and were conscientious…
Delivered early and were conscientious In checking the goods and putting them in a safe place before leaving. Recommended
15 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Peter,
Thank you so much for taking the time to share your feedback! 🚚📦
We're delighted to hear that your delivery arrived ahead of schedule and that our team took extra care to inspect your items and secure them in a safe place. Taking those conscientious extra steps for our customers is something we pride ourselves on.
We truly appreciate your recommendation and your business!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Good communication with delivery date…
Good communication with delivery date and time, given 3 hour slot the evening before, on the day I had another text to say what time delivery time was expected, then another text when 10mins away. Andy and James were were great guys, very helpful and respectful taking their shoes off with my new carpet !
14 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Sandra,
Thank you so much for the detailed and thoughtful 5-star review! 🚚✨
Keeping our customers updated every step of the way is something we take great pride in, so we’re thrilled to hear you appreciated the regular text updates. Andy and James will also be so happy to hear your feedback—taking off their shoes to respect your new carpet is a perfect example of the extra care they love to show!
Thank you for choosing Higher Jump Logistics, and enjoy your new carpet!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Do not use!
Unfortunately, my experience with Higher Jump Logistics was extremely disappointing and far below the standard I would expect from a professional furniture installation company.
The first delivery and installation attempt was unacceptable. The installers refused to carry the bed upstairs despite this being part of the delivery and assembly service that had been booked and paid for. They contacted their office to say they did not want to complete this part of the service, and despite the men being told by their office to complete the job, I was left having to assist with carrying a heavy bed frame myself. The bed was then left unassembled.
The second visit to finish the assembly was equally concerning. Only one installer completed the work while the other refused to get out of the van outside. The installer asked me to provide tools and gloves, despite these being basic equipment that should have been supplied by the installation team. He also used my personal furniture as support during the assembly without asking permission, which caused damage to my furniture.
The installer’s behaviour was also inappropriate. He was swearing repeatedly throughout the visit, which made me extremely uncomfortable, particularly as I was alone in my home.
Following the installation, my flooring was left damaged, with stains that could not be removed, scratches and dents caused during the process, and further damage to the bed itself. The bed was also not assembled correctly with the ottoman feature not lifting up, the base being the wrong way around and a number of screws and bolts not attached. The bed also required a third additional visit before it was correctly assembled and functioning properly.
The handling of the flooring damage was particularly frustrating. Despite clear evidence that the damage occurred during the installation process, I was left to repeatedly chase updates, contact insurers directly and try to determine who was responsible for dealing with the claim. The matter was passed between different parties and insurers rather than being proactively managed, causing unnecessary stress and delay.
The eventual remedial team who attended were polite, professional and resolved the issues with the bed, which I appreciated. However, this does not detract from the poor standard of the original installation and the considerable inconvenience caused.
I would strongly encourage Higher Jump to review its installer training, communication of assembly instructions, equipment requirements and complaints process. Customers should not be left dealing with damage, uncertainty and weeks of chasing after paying for a professional delivery and installation service.
13 juillet 2026
Avis spontané
Andy and James carried my heavy Beliani…
Andy and James carried my heavy Beliani delivery upstairs to the room of my choice. Amazing customer service and polite and friendly guys.
3 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Marie,
Thank you so much for taking the time to share your review! 🚚📦
We're thrilled to hear that Andy and James made your delivery so smooth! Carrying heavy Beliani items upstairs to your room of choice with a polite and friendly attitude is a great reflection of the excellent service they strive for every day.
We'll be sure to pass along your lovely feedback to Andy and James. Thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Good chaps
Good chaps. Right on time. Gave me options for delivery times. Built the benches well and put them exactly where we needed them
Happy to recommend them
10 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi there,
Thank you so much for taking the time to leave such a great review and recommendation! 🚚🪵
We're thrilled to hear that the team took good care of you! Offering flexible delivery options, arriving right on time, expertly assembling your benches, and placing them exactly where you wanted are all part of the top-notch service we strive to deliver.
We truly appreciate your feedback and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Polite professional and efficient
The 2 guys that delivered our new garden furniture were really lovely. Very professional, polite and efficient
10 juillet 2026
Avis spontané
Réponse de Higher Jump Logistics
Hi Jo,
Thank you so much for taking the time to share your review! 🚚☀️
We're delighted to hear that our delivery team made a great impression! Being polite, professional, and efficient is what we strive for on every single delivery.
We hope you enjoy your lovely new garden furniture! Thank you for choosing Higher Jump Logistics.
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.