Holloway Friendly Avis 

Holloway Friendly is the best option to keep you far away from being poor. I was ill needed a operation and I was not worried about my finances in this hard time. Highly recommended

A slightly different type of review, one from an IFA who has had the pleasure in dealing with Holloway Friendly for a number of years but this week I have experienced one of the best customer service experiences ever.
I work with a lot of different insurers, but what a lot of people don't see is the background efforts that go in to saving a client's business not just on my side as the IFA but from the insurers side also.
I have been dealing with Paula from the Customer Engagement team recently and what a credit to the company she is, for a few weeks she has been working a client of mine's case that was experiencing financial difficulties and eventually went into a few months of arrears.
When I read back on the emails of reaching out to the customer to help them in their difficulties I was blown away as she didn't give up on the client and truly cared about helping them, and she has now helped my client in the repayments, reduce the monthly costs and keep a level of cover in place that is vital for their family as the main income earner.
Most insurers would have cancelled this client's policy due to the strict procedures when it comes to non-payment, but not Paula.
Thank you so much for you efforts.

Great communication from Sharon throughout, nice smooth process when I needed it most.

Hollaway Friendly have been absolutely brilliant, they were there when I needed help the most, I can’t thank them enough for the support I received throughout my illness.
Thank you Hollaway Friendly.

Jackie in Holloway has been absolutely brilliant handling my claim. For start to finish. Cannot recommend Holloway enough. Thanks for everything

I have been with this company for over a year and recently could not work for around 6-8 weeks and everyone I dealt with was fantastic. Very honest about what I should do next, no pressure to force me back to work a pleasure and very helpful and also gave me part peace of mind with the payments to cover bills whilst I wasn’t able to work. Great work, Heather W was lovely and always had time to chat and ask me how I was doing in general thank you!

Excellent customer service and dealt with my query to close the account now that it is no longer fits my needs.
All information was explained to me and various options given. They respected my wishes with no pushy sales techniques.
Thank you for your support over the years.

I have had a Classic Income Protection Plan for many years, which I have used! Since reaching 60, I commuted my plan to savings which I have now cashed in. Whenever I have contacted Holloway Friendly I have always been treated with courtesy, professionalism and when needed good humour!

Absolutely awful company I ended up cancelling my claim and insurance as the cover was so bad and I have had to carry on working in a plaster cast.There was no cover for the first week and £150 after that I would of got £450 for a month! Not even equivalent to minimum wage this insurance is not fit for purpose in any way. I paid nearly £30 a month for years absolute rip off.

This is not the first claim i have made hence why ive stay with this company, everything is so easy, no worries, no small print suppresses, very friendly and understanding staff, the whole process is simple which is just what you want when injured!!

Paula was friendly and helpful, also appreciated the update was quick and easy to do.

A fantastic service, value for money and the reassurance of a friendly team of efficient advisers. All from a local independent company. Well done.

I am writing this review to express my utmost appreciation for the exceptional support and care I received from Holloway throughout my injury and work absence. The personal income protection insurance they provided truly proved to be a lifeline during a challenging time.

When I first contacted Holloway to inform them about my injury and subsequent need for time off work, their response was prompt and compassionate. The claims process was streamlined, and their team guided me through each step, ensuring that I had all the necessary documents and understanding of the procedures involved.

What truly stood out to me was the level of care and empathy displayed by the customer service representatives at Holloway. They were genuinely concerned about my well-being and took the time to listen to my concerns and provide reassurance. Their warm and understanding approach made me feel supported and valued as a policyholder, easing the emotional stress that often accompanies an injury and time away from work.

Holloway's efficiency in processing my claim was truly impressive. Within a remarkably short period, I received my first benefit payment, which greatly helped in covering my essential expenses during my absence from work. This financial support provided a sense of security and stability during a time of uncertainty, allowing me to focus on my recovery without worrying about my financial obligations.

Throughout my injury and recovery process, Holloway consistently reached out to check on my progress and offer any additional assistance I might require. Their proactive approach in providing ongoing support was highly appreciated and further reinforced their commitment to my well-being.

Moreover, Holloway went above and beyond by connecting me with a network of healthcare professionals and rehabilitation services. This additional support greatly contributed to my recovery journey, ensuring that I had access to the necessary medical care and resources needed to regain my health and eventually return to work.

In summary, I cannot speak highly enough of Holloway and the personal income protection insurance they provided. Their exceptional support, compassionate customer service, and prompt claims processing made a significant difference during my injury and time away from work. Holloway truly demonstrated their dedication to their policyholders' well-being and exceeded my expectations in every aspect.

I wholeheartedly recommend Holloway to anyone seeking reliable and comprehensive income protection insurance. Their commitment to providing outstanding care and support sets them apart, and I am incredibly grateful for the peace of mind they provided during my time of need.

Disclaimer: This review is based on my personal experience with Holloway and may not reflect the experiences of others.

I wouldn't use this company if they were the last company on earth
They left me in big difficulty and stress
They have as much compassion as a hangman

Very easy to make a claim and the staff were really helpful and supportive. Nothing was too much trouble and you got a very personal, professional service.

Great and hassle free experience from the first call with claim advisor. Whole process is very easy and person who looked after my case was very friendly and caring.
Great job Holloway Friendly.

Tracey and the Holloway Friendly team have been great supporting me over the last few years for different health issues, always helpful and also gave me all the information I needed. Helped to arrange counselling with a lady called Jane who was also a great help. Would not be where I am now without their help and support financially and emotionally.

After speaking with Paula today she was extremely helpful nothing was to much Trouble, I found her to be very professional, nothing was to much much trouble and I rate this service 5 star no propblem at all very satisfied.

Very friendly and helpful they also keep in touch to see how you are doing.