Holts Gems Avis 

255
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Really helpful, knowledgeable team. When someone was away, there was always someone who could pick the project up. Simei and Alicja were only too happy to keep trying until we found the right stones.... Voir plus

Noté 5 sur 5 étoiles

I had an exceptional experience with Holts Gems. May was very knowledgeable and was patient with me in ensuring the design was perfect. The ring is beautiful and you can tell how much care and precisi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My fiancé and I had a great experience ordering my wedding band from Holts Gems. After an unsuccessful morning in Hatton Garden visiting other jewellers in the area we contacted Holts as we were near... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had an excellent experience with Holts Gems designing an engagement ring. Alicja helped me find the exact sapphire I was looking for and guided me through the design process with great care and expe... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijoutier
  2. Joaillier
  3. Fabricant de bijoux
  4. Bijouterie

Écrit par l'entreprise

Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

255 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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5,0

Tous les avis

(255)

52 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Amazing service!

Alicja was amazing. She was so knowledgeable and helped every step of the way to design a perfect engagement ring.

14 mars 2024
Avis spontané
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Réponse de Holts Gems

Hi Edward,

Thank you for the glowing review! We're thrilled you found Alicja's service amazing. Your satisfaction is our priority, and we're delighted to have helped design your perfect engagement ring. If you need anything else, just let us know. Looking forward to serving you again!

All the best,
Melissa

Noté 5 sur 5 étoiles

Beautiful stacking ring

I was gifted the chance to get a piece of jewellery made to my specification by Holts Gems. I chose a stacking ring made up from 2 lab-grown, brilliant cut diamonds and one oval tourmaline set in white gold.

I discussed the design with Alicja and the finished product arrived today. Even though I had a good idea how it would look from the photos and drawings supplied, it has far exceeded my expectations.

Craftmanship is of a very high quality, as are the stones. I am absolutely delighted with it.

13 mars 2024
Avis spontané
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Réponse de Holts Gems

Hi Belinda,

Thank you for your lovely review! We're glad it exceeded your expectations, and we appreciate your kind words about the high-quality materials and the craftsmanship. If you ever need assistance or have any questions in the future, please feel free to reach out. We look forward to serving you again!

All the best,
Melissa

Noté 5 sur 5 étoiles

"Build your Own" engagement ring.

I used the "Build your Own" feature to design the engagement ring I purchased.
It let me peruse the gemstone from their available stock and to socket in the style I had previously chosen.
It took some time for the ring to be ready but you can't rush craftsmanship. The ring is absolutely stunning and I could not be happier with the process.
I am especially pleased as I chose the components myself, making me feel a bit more as a part of the ring making process.
The communication with the team was also fantastic as they kept me appraised of every steps in the process.

4 janvier 2024
Avis spontané
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Réponse de Holts Gems

Hi Lionel,

We're pleased to learn that you're enjoying our website's features and that you're satisfied with your overall experience. Each engagement ring is meticulously handcrafted by our highly skilled lapidary team to ensure the finest quality here at Holts Gems. Thanks again for choosing us for such a special purchase!

All the best,
Melissa

Noté 5 sur 5 étoiles

Engagement / Wedding Rings

A great company for engagement and wedding rings. Alicja was very patient, clear and considerate. She made it a very enjoyable experience and I would highly recommend.

24 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

bespoke jewellary

Alicja designed and made three separate pieces of bespoke jewellery for me last month. I had a personal appointment and together with my wishes and her expertise, we fashioned some beautiful pieces that will become heirlooms within my family. The service, care and communication was exemplary.
Once again, thank you Holts.

21 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Very happy returning customers.

We are return customers to Holts and have always been impressed with the excellent service we receive. Alicia helped us recently with repairs and choosing a new gemstone and we were 100% happy. Very happy to recommend.

9 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Fantastic company and team

I would highly recommend Holts Gems. Amy and the team delivered such a great service - everyone was friendly, knowledgeable and accommodating and made the experience of picking an engagement ring very enjoyable. Thank you!

1 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

I created family heirloom with a family owned business

I used Holts to create a family heirloom. It was a very special and intimate process and I was deeply touched by the way I was supported and guided by Alicja every stepof the way. The result was stunning. It was one of the most special giflts I have ever given.I loved that I was able to work with a family owned business to create a family gift that I hope will be passed on through generations to come.

10 novembre 2023
Noté 5 sur 5 étoiles

Excellent bespoke customer care from a…

Excellent bespoke customer care from a proper expert in the field of jewellery. Not push in trying to make a sale but genuinely listens to what the customer needs. Perfect, professional people.

26 octobre 2023
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Réponse de Holts Gems

Thank you, Christopher, for taking the time to leave a wonderful review! We are honoured that you had such an enjoyable experience with our team. It is so fulfilling to hear when our customers feel exceptional attention and care from us. Our team stands by our goal of providing specialised expert services and we understand the importance of individualised solutions - it's all part of what makes Holts Gems unique.

We hope we have the pleasure of welcoming you back soon!

All the best,
Melissa

Noté 5 sur 5 étoiles

Good communication and delighted with…

Good communication and delighted with the item

10 octobre 2023
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Réponse de Holts Gems

Thank you so much for your wonderful review, we are delighted to hear that you had a positive experience with Holts Gems! We're thrilled that you love the item and hope it brings you joy! We look forward to seeing you again soon.

All the best,
Melissa

Noté 5 sur 5 étoiles

Exemplary

I've been using Holts Gems for years. They are extremely knowledgeable and helpful, not to mention friendly. I wouldn't take my jewellery anywhere else.

3 octobre 2023
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Réponse de Holts Gems

Hi Josine,

We at Holts Gems are delighted that you have been a loyal customer for so many years and that you find our team both helpful and friendly. It's always our top priority to give each customer professional advice and a wonderful experience in-store or online.

We look forward to providing you with great service in the future.

Best wishes,
Melissa

Noté 5 sur 5 étoiles

Exceptional service and quality

Exceptional service and quality. Understood our specific requirements, communicated regularly on progress and produced an excellent result. We are delighted with the service and have no hesitation is recommending Holts Gems. We would definitely use them again.

26 septembre 2023
Avis spontané
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Réponse de Holts Gems

Thank you for your wonderful review, Andrew. We are thrilled to hear about your excellent experience with us here at Holts Gems and our team's commitment to meeting your specific requirements.

It warms our hearts to know we were successful in creating something you have no hesitation in recommending us for. Look forward to serving you again in the future!

Best wishes,
Melissa

Noté 5 sur 5 étoiles

I cannot praise this company enough!

I cannot praise this company enough!
As a male picking out an engagement ring can be a daunting experience with so many options. But if you are looking fantastic service with unique gems and ring design, look no further. It took some time and patience more from my end because I wanted it to be perfect but the guidance and process was really careful and professional from Holts.

7 septembre 2023
Avis spontané
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Réponse de Holts Gems

Thank you, Patrick, for your kind words. We are so proud to have been part of this important milestone in your life, and we very much appreciate your trust in us.

We look forward to helping with any jewellery needs you have in the future!

Best wishes,
Melissa

Noté 5 sur 5 étoiles

We’ve loved our experience with holt…

We’ve loved our experience with holt gems throughout. My husband picked my engagement ring there and said they supported him through the whole design and buying process. We then went back for our wedding rings and loved Holt’s relaxed but knowledgeable appointments. There was no doubt that we would buy our rings from them as the experience was so enjoyable.
Thank you to the team!

11 mai 2023
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Réponse de Holts Gems

Thank you for taking the time to review your experience at Holts Gems, Pippa! We are delighted to hear that you and your husband enjoyed selecting both the engagement and wedding rings from our store.

We’re so pleased you found your experience great and would love for you to come back anytime you’re looking to add more sparkles!

Best wishes,
Melissa

Noté 5 sur 5 étoiles

Amazing Experience Creating our Engagement Rings

I could not recommend Holts Gems enough. I contacted them earlier in the year with a few ideas for engagement rings for myself and my partner. After arranging the appointment, Farah was extremely helpful and patient in discussing the designs, budget, choice of gemstones, etc. The end product was beautiful, and the rings turned out exactly like we imagined them. Communication throughout the process was very clear, and the team was alway available to answer my questions. I would 100% use them again.

21 juin 2023
Avis spontané
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Réponse de Holts Gems

Hi Amalia!
We are so pleased to hear that you had a positive experience! It is very important to us that we help to make our customers feel as confident and comfortable as possible during the process. It makes us so happy that you and your partner love the rings. We would love to help you again for any future jewelry purchases!
Madeline

Noté 5 sur 5 étoiles

Great service and very friendly and…

Great service and very friendly and knowledgeable staff. Farah had great communication with us from the very start. The ring turned out perfect and would recommend getting hand engravings done here as the detail is amazing!

20 juillet 2023
Avis spontané
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Réponse de Holts Gems

Thank you for your wonderful review of Holts! Our team loves hearing that our communication and service produced an excellent product as knowledge and attention to detail make a great ring.

We are so pleased you had a delightful shopping experience and we are thrilled that the ring turned out perfect with hand engravings. Your trust and endorsement mean a lot to us. We greatly appreciate your kindness and willingness to share it with others in this review.

We hope you enjoy wearing your beautiful creation! Thank you again for choosing Holts.

Melissa

Noté 5 sur 5 étoiles

Friendly helpful service

Friendly helpful service, Alicja goes above and beyond to help!

27 juillet 2023
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Réponse de Holts Gems

Thank you so much for your review and kind words about our team! We are thrilled to hear that you had an absolutely amazing experience with Alicja. We hope you can visit us again soon for another exceptional experience!

Melissa

Noté 4 sur 5 étoiles

The rose gold bracelet I purchased from…

The rose gold bracelet I purchased from this store was a true showstopper. Its intricate design and the way it gracefully adorned my wrist made it a piece I cherish. The quality and craftsmanship exceeded my expectations.

12 juillet 2023
Avis spontané
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Réponse de Holts Gems

Hey Alexandra!

It's great to hear that you're loving your bracelet. Just a little heads up, it might have been purchased from a different brand. But no worries, it's still fabulous!

Melissa

Noté 5 sur 5 étoiles

Finding the perfect couple rings has…

Finding the perfect couple rings has never been easier thanks to this jewelry store. Their diverse collection offers a variety of sizes and designs to suit every couple's taste, and their delivery service ensures a hassle-free experience.

1 juillet 2023
Avis spontané
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Réponse de Holts Gems

Thank you for your glowing review, Georgina!

We are truly humbled by your comments. Our team at Holts has worked hard to curate a collection of rings that can cater to the needs of each unique couple. We're thrilled to hear that our delivery service provided you with an effortless shopping experience and that our selection was able to fulfill all of your needs.

Please do keep us in mind should you have any other jewelry needs, and we look forward to your next visit!

Melissa

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