HomeAgain Pet Recovery US Avis 234

I am so thankful for Home Again! My not-so-little escape artist slipped out and was missing for three hours. Thanks to Home Again, I was notified when he was found, and we were reunited in minutes!

It was so easy to report that my cat was lost. HomeAgain responded within minutes. Because my information was previously entered, I was able to get a lost pet poster generated very quickly. It took off a lot of burden, and allowed me to focus on searching for my cat! Also the tips on the website were helpful. And, knowing HomeAgain support was available eased my mind. Thankfully, my cat came home within 8 hours. Again, it was so easy to report that she had been found. This is such a great service, and I’m so grateful for it.

First, if I wouldn't have had this INCREDIBLE service, I would have never gotten my Gussy back!! Long story short, he was missing for 9 months and when the older couple finally got him to the vets (her daughter had him first), they scanned him and I got a call that I had been waiting for!!! This is an amazing service!

Home Again was wonderful. They helped me navigate their web site to include the information they needed to locate my dog Sky. I called back a couple of times to follow up & they were kind & patient every time. Thank you Home Again for locating my dog Sky within 24 hours!

I tried to cancel my annual membership, but it's not possible to do on the website. You have to contact their customer service either by email or phone. It shouldn't be that onerous to cancel a membership so they don't automatically charge you again each year. That's very poor business practice and they've lost my trust.

They won't let me change the name on the account even though they're MY cats. My ex had filled out the paperwork for 1 of the cats, we divorced 6 years ago and have no contact. HomeAgain REFUSES to change the name on the account unless he approves the transfer. All of the info on the account is mine except for the name. How are they going to contact him??? These are MY cats, he never owned them.

For many years I have recommended this registry to all of my friends and also colleagues in the rescue community- but that stops now. I reported my cat (who was registered with HA) as LOST one year ago and the other day I received an email stating that someone was requesting a transfer of information for my cat! I was elated that he was found but HA didn’t inform me of that- they just asked if I approve transfer of ownership to the finder! Of course I said NO -but they did it anyway! Also, they will not tell me who has my cat.
I have no faith in this registry and am now in the process of registering all my pets with either AKC Reunite or Petlink. I advise everyone to do the same.

Never transfer your pet ownership or they will make it IMPOSSIBLE to use their services. Last year, a family member transferred ownership of our dog to me since they do not allow you to register a pet under multiple family members and it was a several months long process to finally get Home Again to honor the change. Now that my pets microchip has expired this year, they will not let me renew it online. No matter what I do, an error message appears telling me call customer support. Except the phone number listed is not a valid phone number. If I email them, they call back and leave a voicemail telling me to renew online. Which I can't. All I want to do is renew the microchip. And GIVE THEM MONEY. Why do they make this impossible?!?!?!?!?!?

I was eventually able to renew the chip, but it shouldn't take multiple phone calls, emails, and voicemails just to make a payment. This has been a hassle for multiple years at this point between the initial hassle of transferring ownership last year which required multiple emails and written letters and now the issues with renewing this year. They seriously need to work on their processes and improve their customer experience.

I wrote a review about Home Again pet microchip. I’m writing a second review as I cannot answer the reply from the company. My issue is I am the dog(s) owner…period. No one else is on the adoption paperwork. I am divorced and needed to take my exes name off the account. He should have only been on the account as an additional person to contact and not an owner. I made two phone calls, answered two emails sending in my drivers license and passport as proof of my restored maiden name. Both ID’s cannot be obtained without proof of restored maiden name via my divorce, my updated social security card, birth certificate, and state ID. Why isn’t Home Again thinks I should send them a full copy of my divorce decree? This is none of their business. Or ask me to contact my ex…I have an active restraining order of protection against him, and furthermore I do not have any contact.
So I say to Home Again I already signed up with a different company and will advise all of my dog veterinary friends, along with rescue and anyone I know NOT to use this company. Home Again you want it your way or no way…so I went with a different company and I am completely satisfied.

Would rate 0 stars if I could. Dreadfull customer service. I've repeatedly requested that my pets and personal information be removed from their system. Despite this, I continued to receive renewal reminders for deceased pets, showing a complete lack of sensitivity. This company demonstrates a disregard for customer support and responsible marketing. I would never recommend using them.

I recently went through a divorce. We share custody of our dog which we have had for almost 12 years. When I contacted home again to be added to the micro-chip contact information in the event that our dog got lost, they refused to add me. I sent them a divorce decree, a vet bill in my name, and the post-nuptial agreement that details joint custody. They will not add me without my ex's consent. I should not have to fight with a company to be added as a contact for a dog that I have owned for 12 years.

reply to HomeAgain's comment: I sent a fully executed divorce decree. In PA, if you don't go through the court, the post-nup is not recorded. I AM, and have always been, the current owner along with my ex. HomeAgain's policies are antiquated. I was also told that IF my ex would allow my name to be included in the micro-chip information, only HIS email and address would be associated with the micro-chip. If there are two owners, have both parties information is only going to be of benefit to the pet in the event they are lost. I now would rate HomeAgain a 0.

I pd membership on 11-1 2024 my dog passed away 12-2 2024 and cause I pd with check they refused me a refund, they are not honest and don’t use them. It’s sad they take advantage of people and steal there money. Company not to be trusted ever.

I was told that a membership for our new dog would be transferred to us at no cost. When I went in to update the account, I was stunned to see that the paid membership had lapsed a week ago, presumably when the breeder transferred ownership. I tried twice to reach them by phone and Verizon said it was not possible to be connected to their 888-466-3242 number. So I tried their customer service online messaging and explained my inquiry. The response bore no relationship to the problem I presented; it merely told me how to log in, which was not an or the issue. I see I am not alone in this complaint but glad I Googled reviews, both to learn that but also to learn that it's not necessary to be a paying member for your pet to remain in the database.

In perusing their website, I can't help but wonder what sort of staff they have hired. Just look at the stories of Found Pets; half of the images have been uploaded sideways! Are the stories even real?

I have had an incredibly disappointing experience with HomeGain Pet Recovery. I attempted to pay for their service online, but their system kept crashing and refused to accept my credit cards. I contacted their customer support multiple times via email and received absolutely no response.

In November, I mailed a check for $24.99, and to this day, it still has not been cashed. I am now left without any way to resolve this issue, as their communication channels seem entirely non-functional.

This situation has been a complete nightmare to deal with. For a company that claims to care about pet recovery, they seem to lack basic operational efficiency and customer support. I am now looking for another provider that values their customers and offers reliable service.

Avoid this company unless you want to deal with endless frustration and no resolution to your issues.

Yes, totally agree. Poor customer service. He was already on microtip.
Just needed renewal.
My cat is indoor cat, I really don't needed but come with him when I adopted him.
I didn't renew the membership but could have renew if he was more profitable.

Very iffy company. Found id tag on floor so wanted to verify it was my dogs. To my surprise account indicated my membership was not paid. Payment was due in November and it's now February. Tried to email co. They sent me back info about logging in. Sent second email. Also sent email about logging in. So called on 2-3. After lengthy conversation I was told this was taken care of. 2 or 3 days later someone else calls and asks me to find the check stub of payment I used. WHy? Was told this was taken care of. Now it isn't. So is it or isn't it. I think these employees are not properly trained. Also my dog's name is Hugh. As in Hugh Hefner or Hugh grant. The guy calling said he was calling about my dog Hug. Really!!!

In July 2024, I moved and contacted them to change my address. A few months later in November 2024 I was sent an email saying Welcome Back and informing me that my premium membership has expired. For only $24.99, I can reactivate my pet's annual membership. I paid, of course. Unbeknownst to me, I didn't have to pay that premium to keep my pet's name in the database.

It's January 2025 and I just came across the class action suit against them. The case made me realized that I had been swindled! To say I was NOT happy is an understatement. Unfortunately, I realized I couldn't make a claim because it states the Defendant paid for a HomeAgain premium service membership between May 19, 2018, and September 12, 2024; and my payment was made in November 2024.

Companies with these marketing tricks need to be STOPPED! I'm disgusted with HomeAgain!

Our vet accidentally assigned our new dog to the wrong email account. When we called to fix, the service rep was not very helpful. They gave a lot attitude and I needed to be persistent for them to fix a minor human error. When we asked to consolidate, it took them almost a week to take action and then they ended of deleting all dogs from our account! We had three dogs on account, we were supposed to have four. Now we have zero dogs on our account. Very poor and disappointing customer service. Terrible and incompetent service.

Update:
This review seemed to caused prompt action. They emailed me and my account was fixed with 14 hours of review. They posted their response to this review shortly after I received the updated email. They did try to gaslight me and say was not logged into the correct account. I only have one account and login. Originally, I had also I them a screenshot of my account showing my account with no dogs as proof. I appreciate this review created a quick response but I so question the authenticity.

I paid 24.99 for premium and next day got an email that they were under class action lawsuit that this was not needed since then I have been trying to get a refund unsuccessfully since November 11, 2024 all I'm getting is BS. I'm going to join the class action lawsuit. I'm gonna let my veterinarians know. spread the word.

I would not even give 1 star! I have 5 dogs registered with home again. Only 1 the newest one shows up. The other chip numbers say not recognized. Use only petlink chips. I have a call into them because they don’t answer the phone. Pathetic