HomeAgain Pet Recovery US Avis 234

Update: I do have to say that HomeAgain did correct all account errors within a day or two of my notifying them and this review. I am appreciative of their response.

I do not recommend Home Again at all. I paid $125 on 12/4/24 to register a second pet. When I went to add him to my account I was told the vet registered him wrong and created a duplicate account. The only way to fix it is for everyone in my household to call at the same time and attest to terms and conditions ans merge accounts. Huge inconvenience and no guarantee it will woek.😡

This company is amazing my pet Juno was recovered twice in a few days on , December 23, 2024 Juno escaped a was found on December 25,2024 and we we t to get him and he escaped again on December 27, 2024 posted that Juno was missing again within less than ten minutes I got a texted where Juno was and today December 28. 2024 Juno is home Also we found how he was getting out our neighbor had a fence put up and it was a gap in the fence and that's how he was getting out so now we fixed it. Thank you sooo much home again you all are awesome and for the little price they charge it's so worth it I highly recommend this company also be careful about those scams
Home again is the best

I found a dog and every vet that scans the microchip says the owners info is not available because they didn’t pay for their subscription. Home again settled a 3.5 million dollar class action law suit this year for deceptive marketing and FRAUD.
Two different supervisors told me the company never has committed fraud when I asked them about this exact situation. Both of the “supervisors” hung up on me after.
I’ve been told they left 3 voicemails over 2 days for the dog owner and last time I called they said that the owners number doesn’t accept voicemails. So who’s lying…
Next I was told they cannot give the owner my info over the phone but only through an email…
No one seems to have any idea what the actual process is of contacting the dog owner.
Every single person at this company will tell you something different or just make something up… if they don’t hang up on you first.

HomeAgain has redefined what it means to have abysmal customer service. My experience with them was a soul-crushing exercise in frustration, incompetence, and outright disrespect for their paying customers. If you care about your sanity—or your pet’s safety—avoid this disaster of a company at all costs.

I had my rescue dog microchipped through my vet, listing myself as the primary owner and my partner as the secondary contact. Somehow, HomeAgain managed to botch this simple task by making my partner the primary owner. When I called to fix their mistake, I was met with hours upon hours of phone calls over several days, trying to explain that I am the sole and rightful owner of my dog. Did they listen? Of course not. Instead, they repeatedly contacted my partner, the secondary contact, while leaving me stuck in their unending loop of nonsense.

Then came the real kicker: HomeAgain refused to simply correct their error. Instead, they insisted I go through an absurd transfer of ownership process—to myself. Yes, you read that right. I was forced to “transfer” ownership of my own dog back to me, as though I were some random third party. This nonsensical process resulted in the cancellation of my paid premium subscription, leaving me with no access to the service I’d already paid for. When I demanded that they reinstate it, they smugly informed me that the subscription was “non-transferable.” Non-transferable? I wasn’t transferring anything! This was their mistake, yet I was the one paying the price.

But it gets even worse. In their infinite wisdom, HomeAgain decided to create a second account during the ownership transfer, effectively “losing” my dog in their system. I had no idea this second account even existed until they pointed me to a page I couldn’t access because I had no password for it. As for my previously active premium subscription, it is gone. HomeAgain has done nothing to resolve this catastrophe.

The sheer incompetence of this company is mind-blowing. I spent hours on the phone for days, speaking to unhelpful representatives who either didn’t understand the problem or didn’t care enough to fix it. Their lack of accountability and total disregard for customer service is infuriating.

The thought of how many pet owners rely on HomeAgain without realizing how useless they are terrifies me. If this is how they handle a simple registration issue, how on earth could they be trusted in an emergency? Spoiler: they can’t.

HomeAgain is the worst company I have ever dealt with, and their service is a scam wrapped in a nightmare. If you’re considering using them, don’t. Spare yourself the anger, the wasted time, and the overwhelming sense of betrayal. Your pet deserves better. You deserve better. HomeAgain deserves nothing but to be avoided at all costs.

My pet went missing. I opened a claim. They took the information and sent out the necessary information. I unfortunately found her a couple days later deceased. I replied to the email where I had sent photos and let them know. I never got an I'm sorry or anything from this company. I tried to use the time left from her on my other two pets and they wouldn't transfer it to them. When I did call, I got a very non compassionate I'm sorry. I am very disappointed with this company.

I would give this company 0 stars. Customer service is terrible. If you get them on the phone, it’s fine. They said they fix it. Give it a couple days but then it’s not fixed and you have to get them back on the phone and then it repeats as is. Every time a dog‘s renewal comes up after they ask if you want to be on a renewal and go threw the speech it always says the card was declined. When they don’t even try update your credit card it said. You updated it and it still doesn’t work. Then you try to pay it online and an error comes up and still says you must call customer service. and God forbid if you have more than one dog.
So once again, you’re trying to get a hold of somebody and it won’t be fixed for like 30 days because you can’t get a hold of nobody you have to email. seems back-and-forth and shouldn’t be this hard to pay for renewals. I am so sorry. I chipped my dogs with this company. I have 8 dogs and all year I
Want to pull my hair out. I would not recommend this company to anyone.

Scam alert. Would give negative stars if I could. This service must be a scam. Phone bot answers but won't take input and just hangs up. I even pushed the button to report a lost pet, but it didn't take it. Created a login for website but it couldn't find the chip number. Website message never sends, it just says "processing" and never goes through. So you can't use the chip to report a lost pet or find the owners of a found one. Quick web search shows tons of negative stuff and a lawsuit against Merck. I would guess the original owners of this cat paid some money. I just got her from a rescue and gave the old gal a home but didn't pay anything. I suggest people that used this service to chip your animals somewhere else.

Terrible customer service, impossible to update everything from payment info on app to address changes... people hang-up on you. And after reading reviews I think I am going to cancel membership!!! Have had for many years and has always been difficult to use or deal with customer service that lies to you or hangs up on you! Terrible app and Terrible company! Do NOT RECOMMEND!!!

Will have to write the actual review after I have been able to recompse myself. I am level 10 with anger for this HORRIBLE company.
The best word to describe HomeAgain is: S C A M ! ! !
My next step is to contact as many veterinarian clinics as possible. Also, will be contacting as many of my pet-owner friends as possible.
I will return at some point to complete the description of today's scam experience.

If I could give zero stars I would.

There are lots of chip monitoring companies out there. Pick a different one than Home Again. Their customer service is nonexistent. I don't know anything about the other companies, but don't use Home Again.

Edit - see response from Home Again below claiming they "strive to provide a high level of customer service". I promptly provided the contact information they requested, sent their CS a follow up email, and have still received no response from them, at all. Avoid this company like the plague. Their CS is worse than terrible, it's horrific. You've been warned, do not give these people your money or CC info. Zero stars should be an option. Negative stars is really what they've earned and deserved. My next review with be with the Better Business Bureau.

Home Again uses thrid party tech support AND contract vets with little to no solid guidance to vets and customers and the communication needed to properly set this chip up. Often times, the vet will register the product and not tell the customer, or give any of the information to said customer. Imagine buying something and having almost no avenue to use said product due to poor communication and guidance. Tech support can not help, as they are contracted and don't have access to the logins. This company COULD be good, but the poor communication and guidance makes this company just light of a scam

TERRIBLE CUSTOMER SERVICE
Our beloved pet passed away in May. Renewed service in April. This company would not send refund because we paid with a check. Only give refund on credit card. Spoke to several people and no one would resolve this issue. Very poor customer service.

Paid annual renewal with bill pay thru Bank of America. A check was sent prior to renewal date but HomeAgain claims they never got the check and also says it takes 4 - 6 weeks to credit a check!!!!????? They really only want the payment thru a credit card - sure!!! So they can charge a credit card several times!!! No way!!! My pet will get a new chip inserted without an annual fee. The check BoA sent was cancelled!!

I adopted a shelter cat from San Bernardino County during "Clear the Shelter" in August with no fees, including free microchip. I just finished filling out her membership and saw below it a link saying it expires in November 2024. Huh? I checked it out and it makes you feel you have to send them $25 for additional services, but you don't. Once microchipped your pet is in the system for life. I have other pets who were microchipped years ago through another company that doesn't play these games.

Customer service is awful. They repeatedly pursued me for payment on one of my pets. I paid the registration 4 times and the payment didn't go through on their side. I've called repeatedly and they want nothing to do but just keep rerunning, which doesn't work. Account has an IT problem but the CSR's will only read from the script and not listen. Did try to get transferred to a supervisor one time but was on hold for just over an hour before I finally gave up and hung. Additionally, I have 3 pets that are suppose to be on my account but only 2 are showing up. The third just disappeared one day. So frustrated with them and based on the reviews I see here...this is just a normal business day to them.

The bill clearly states that chip database information stays on file (and can be updated) regardless of whether you choose to renew. I'm renewing because of the 24/7/365 Medical Hotline. I called to make sure it's legit and was connected to a knowledgeable professional within less than two minutes. There are other benefits, but to me that one resource alone is worth the very reasonable annual subscription fee.

Awful!!!!! These people just want to the your money! I paid my membership and even sent a copy of the receipt they sent me. Then they were are disrespectful! Claiming I had to pay again! The supervisor SCOTT WAS AN A*****E!!! THIS IS A CRAPPY BUSINESS WITH RUDE A*******S WORKING THERE!!! DON'T EVER USE THEM IF YOU CARE ABOUT YOUR PETS! MY VETERINARIAN IS POSTING IN THERE OFFICE NOT TO USE THIS BUSINESS!!!

My adopted pet caused me to be exposed to Merck's SCAM at $25/year, by falsely implying membership fees are required for the chip to do its job. I discovered a lawsuit is addressing this. Shame on Merck. I am disturbed and offended that the MSPCA is using this dis-service, and I'll be speaking with them.

Terrible. DO NOT USE THEM!!!! I paid for 2 dogs and they will only cover 1 dog!! Six calls and I'm getting no help!

Why haven't they been shut down. I just reported them to the FTC. Please everyone REPORT THEM!

They should be closed down. IMMEDIATELY!

DO NOT EVER USE HOMEAGAIN PET RECOVERY!!!! 🤬😡🤬 PSA I got my pet microchipped when I adopted her 16 yrs ago. The company sold to another and started charging annually for recovery services. Fine, I paid it. After she died, I tried to cancel my membership. There’s no way to report a pet who has passed on the website. I called the number and they asked me to spell my name, my pets name, her microchip number, my email and my phone number to cancel but they give you ten seconds before ending the call and disconnecting you. No way to talk to a real human. Not nearly enough time to give the answers they asked for cancelling. So I had to say I was a vet to get to talk to a customer service rep to then get them to FINALLY cancel my membership. I will be reporting them to the BBB, but I beg you to not use this one. I did file a complaint with Homeagain, as well. Greed has taken over.