HomeAgain Pet Recovery US Avis 234

Cat was chipped in 2019. Website doesn't recognize the chip number. I feel we were scammed.

Please don’t use this company. They only care about the money, might even be scammers!

We called and got a representative on the phone. The rep was being disrespectful, talking over us, not listeing to what we had to say. It was un delightful and unprofessional. Its also false advertisement. The chip inside the animal is not a Gps chips its a pointless chip that can be taken out of the animal by anyone. With that being said it is a small chance that the animal would be found.DO NOT WORK WITH THIS COMPANY.

My husband I went to an out-of-town wedding and left our dog with our daughter. Through no fault of hers he got out of their fenced yard and started RUNNING THROUGH CHICAGO!!! Just a few minutes into his "adventure" a kind soul grabbed him, saw that he was chipped and wearing the Home Again tag, called the number and he was reunited with my daughter! It would have been faster if I had not accused the caller of being "some kind of scam" IT WAS NOT! If i hadnt had the tag he would have gone to the pound!

My pet was microchipped by our vet's office on March 26, 2024. I went to register it and was shown it would be free. My order confirmation was for $0. Magically I was charged for $24.99 twice. I was told 30 days on a refund. Then 45 days. Now after 47 days there was a "clerical error" and they would call me back within 24 hours. Of course they are full of empty promises and that did not happen. I am on the phone with them currently. While the agents are friendly, they are useless. Nobody can seem to get me answers on where my refund is. Do not use this company.

HomeAgain is scamming people !!! Not sure exactly what is going on but they are charging people early on their memberships and not refunding that back and I can’t get my card off their files … their customer service is really really off and not sure what is going on !
BEWARE!!!!

These neanderthals screwed up the name on our account and won't fix it. Tried contacting them several times and they refuse to fix it. I'm angry my vet used this brand as these guys have no customer service and they keep spamming us every year to buy their BS services which are total crap and unnecessary.

They automatically signed me up for a 2 year membership and charged my credit card. When asked for a refund say it takes 30 to 45 days to process and won't even give me proof it's been canceled and I'm getting a refund. Everytime I call I'm told the same thing and my account still shows an active 2 year membership.

I registered the microchip for pet recovery.Verified registration, enrolled into account. A week later I couldn't login, no account. I tried to re-enroll but it wouldn't permit because the microchip was already registered and enrolled.
I called Customer Service, twice. Worthless. They said the chip didn't exist, the account wasn't registered and offered no assistance. The Vet office has previously enrolled and has to attempt again.

I have Paid for the premium membership since 2018!
After a confirmation email stating my membership has been renewed year after year.I received an email stating my membership has expired in June 2023,it is March 2024! So looking back at my confirmation emails I see I have proof along with my credit card statements that payment was made!Also looking back into the emails one year I was charged three times! I have been going back and forth with customer service they are telling me I have not paid, So basically I have been overcharged not knowing that until now and my dog has not been apart of the premium membership for eight months now and I’m just being notified!
I am sharing my experience in hopes no one will go through what I am going through.Some may be going through this and not even aware!
So I am in the process of getting this resolved and it’s so sad I have proof of payment have been a premium member since 2018 and I am going back and forth with nonsense. Terrible customer service that don’t do their job correctly and lord knows how many more pet parents are being scammed! Save you emails people and credit card statements for proof of payments!

I adopted my dog in 2015 and went through the steps to transfer her microchip information to my name. Tried to log in to the account today to update my address, and found no pet listed in my account. When I contacted support to sort it out in 2024, I learned that they never processed the change of ownership from nine years ago.
After reading through other reviews, this doesn't surprise me at all. Just another example of how disreputable this company is.

HomeAgain should be rated in negative numbers;
annnnnd - INVESTIGATED BY THE USDOJ FOR FRAUD & RACKETEERING
I think they are non-existant. Calls and emails to them are not returned. We have alerted the really great rescue folks at Happy-Go-Lucky Feral Cat Rescue & Sanctuary, from whom we adopted our cat, regarding this debacle..

So far my dog has not been lost. When we acquired him from the Humane Society of Tucson AZ in 2020, he came with his implant and a plastic tag with his number. I went to the website which I found to be a little annoying but overall ok. Things like color and distinguishing marks were asked and recorded. And I had it set up for "auto renew." It wwent well until this year, 2024, when I got an email saying my membership was renewed. A week later I got another email saying I had failed to renew. Went to the website and found it to be bare-bones and difficult to navigate. I don't know what has happened to them. Have they been bought out by nefarious folks? Tried to reach them by phone. Impossible. I just don't know. Next year I'll look for someone else.

My animals have been registered with HomeAgain since 2014 and 2021 respectively. I tried to login to pay that "annual fee" they made me think was mandatory to find that my account has NO PETS listed underneath it any longer. I'm more angry that my pets have not been covered for God knows how long than for paying for that stupid unnecessary fee. Did you know they are part of a class action lawsuit? Look it up.

My vet implanted and registered my and my son's dog with a HomeAgain microchip in 2017. This week when I called HomeAgain to try to locate our dog, HomeAgain repeatedly told me I was not the owner of the dog with that chip number, the name of the dog was different, and my contact info was not on the account and has never been on the account. HomeAgain repeatedly said another woman with different contact info and a different dog's name has been listed as the owner since 2017 and is the only owner that was ever on the account. My vet sent the chip number with my name, contact info, my dog's name, and the date the chip was implanted to HomeAgain, but HomeAgain continued to say my name and contact info have never been on this chip number. Then, I found a 2018 email from HomeAgain reminding me to renew "[my dog's name]" membership, under that exact microchip number. I forwarded it; HomeAgain hasn't responded to my email. I've no doubt I'm not the first person this has happened to. Please write a review if this has happened to you or someone you know. I don't know if my son will ever see his dog again. If our dog is scanned, my info will not be associated with the chip number that I paid to protect our dog.

Customer service is non existent. You better off getting a collar with pet's name and owner's phone number on it. They do not respond no matter how you contact them (phone, email, social media). I am honestly surprised, this company is still in business. If I could give it zero stars I would. And I, definitely, would not count on them.

I have called them and left messages to call back numerous times and heard nothing. I have messaged them and heard nothing. The only time that I talked to someone was when I pretended to be a veterinarian clinic making an order. Not impressed, it is a scam.

Same issues as everyone else. Zero customer support. Sent emails and called over 10 times. Nothing.

I had five cats registered with them, then one of them passed away and wanted to update the site and couldn't get in. My password stopped working. Tried the reset password dozens of times, the reset email never came. Been trying for at least two years. Now I have two kittens I just got chipped. Tried calling - never got anyone or a callback. Still trying to reset the password, email never comes. Finally used the form on the web site to ask if I had to create another account to register the chips for my kittens. I think I just might need to create another account. No customer service so far.

Dec 12, 2023 update: Tried to create another account with another email address. The email verification email never came.

Pet was chipped with HomeAgain by Banfield Hospital. HomeAgain never registered the chip. Banfield was not able to reach HomeAgain as well. It has been 8 months no reply. THEY DO NOT ANSWER THE PHONE, ONLY SICKENING MUSIC. If your pet is lost, HomeAgain will not be able to confirm your pet registration.