Home Garden Direct Avis 

291
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service. The courier service didn’t delivery the table top but Nick from customer liaised with them to ensure in arrived promptly. I’m very pleased with the quality of the table and chairs... Voir plus

Noté 5 sur 5 étoiles

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The delivery was prompt, however when I decided to cancel the order due to no longer needing the item. I was refunded without an issue

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Fabricant de meubles
  4. Magasin d'ameublement d'extérieur
  5. Magasin de mobilier en rotin

Écrit par l'entreprise

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

291 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(291)

128 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Excellent service. The courier service didn’t delivery the table top but Nick from customer liaised with them to ensure in arrived promptly. I’m very pleased with the quality of the table and chairs and would recommend to family and friends.

23 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Mirror arrived broken, no fault of seller and seller went above and beyond to ensure the mirror was replaced in a timely manner an kept up good communication through. Great service.

23 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

The delivery was prompt

The delivery was prompt, however when I decided to cancel the order due to no longer needing the item. I was refunded without an issue

6 octobre 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Caroline,

Thank you for your feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

Quick delivery and lovely chairs

Quick delivery and lovely chairs, perfect match for my oak table.

12 octobre 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Dawn,

Thank you for your kind feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

Despite one chair being damaged in my…

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/desk chairs just as was stated on the website. Very happy will use this company again.

7 octobre 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Victoria,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Very easy & straight from ordering to…

Very easy & straight from ordering to delivery. The product delivered was to a high standard and the customer service and delivery staff were absolutely excellent. I can’t recommend this company enough! Excellent service in every way

21 septembre 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Liz,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Noté 3 sur 5 étoiles

The Sofa Bed delivery was satisfactory

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady.
Fortunately my son was visiting and he was able to assemble it for me.
I asked the delivery driver about this fact and he showed me his cell phone screen showing the Delivery Only box ticked. His screen gave many options re assembly which I would have considered.
I would have had to return the purchase otherwise.

8 septembre 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Jose,

Thank you for your feedback.

As per our conversation today, we clarified that it does state on the website that assembly is required for this item, under the specifications section.

We also discussed the delivery, and confirmed that the contract we have with the courier is for collection and delivery only, which is why assembly was not offered at the time of order.

You did confirm that you are happy with the sofa bed and it was a very good price, which we are very pleased about!

Kind regards

Noté 5 sur 5 étoiles

Mirror was well package

Mirror was well package, it was straight forward from order to delivery. Kept updated. An excellent service.

8 septembre 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Susan,

Thank you for your very kind feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

delighted. highly recommend

excellent website great prices and speedy delivery

7 septembre 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Karen,

Thank you for your very kind feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

delivered on time easy to assemble

delivered on time easy to assemble
product as advertised.

28 août 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Adie,

Thank you for your kind feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

Amazing customer service

As a previous garden centre manager I always brought very expensive garden furniture, but now I am no longer in that industry i decided to try different furniture and I have to say for the price, quality of the furniture I brought I was over the moon.
There was also an incident with one of my cushion, (my thought) so I tried to buy a replacement and i Spoke to Nick at customer services and he arranged a replacement free of charge. I couldn’t believe it and he certainly made my day. No more spending £1000s on furniture anymore, I will definitely stay with this company and brand for furniture moving forward. Thank you Nick. Extremely happy customer.

14 août 2026
Avis spontané
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Rachel,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Great Garden Sofa set and service

Bought the Demeter Garden Sofa set and love it. So versatile and have had it in several combinations already. The ordering process was smooth, delivery was great and to the garden, and a minor problem was sorted out by Nick in Customer Services who was fantastic.

7 août 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Bob,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

First time order, will definitely shop here again!

My garden furniture is lovely and my whole experience of shopping with Home Garden Direct was great, smooth ordering process and accurate delivery estimates, updates on the despatch and delivery were good.
The furniture is great quality and looks lovely in my garden.

10 août 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Lovely strong umbrella and base

Lovely strong umbrella and base, easy to assemble and works just great !

7 août 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Terence,

Thank you for your kind feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

DHL delivered my parcel to the wrong…

DHL delivered my parcel to the wrong address., After one single call to home garden direct and a new parcel was on its way . . Excellent customer service shame DHL don't provide the same.

28 juillet 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Paul,

Thank you for your very kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Excellent service and quick delivery

Excellent service and quick delivery. Love our new garden furniture. Nick in customer services was brilliant

3 août 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Mrs Toon,

Thank you for your kind feedback, much appreciated!

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

a cover up

excellent service and delivered before quoted date

3 août 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Ian,

Thank you for your kind feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

Good choice

Great value product which looks good and is very comfortable.

31 juillet 2026
Logo de Home Garden Direct

Réponse de Home Garden Direct

Hi Alison,

Thank you for your kind feedback, very much appreciated.

Kind regards

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus