Excellent service. The courier service didn’t delivery the table top but Nick from customer liaised with them to ensure in arrived promptly. I’m very pleased with the quality of the table and chairs... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Mirror arrived broken, no fault of seller and seller went above and beyond to ensure the mirror was replaced in a timely manner an kept up good communication through. Great service.
L'entreprise a répondu
Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Voir plus
L'entreprise a répondu
The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Magasin d'ameublement d'extérieur
- Magasin de mobilier en rotin
Écrit par l'entreprise
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Coordonnées de contact
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Royaume-Uni
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,7
Excellent
291 avis
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A répondu à 100 % de ses avis négatifs
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Very good quality of the product
18 mai 2026
Réponse de Home Garden Direct
Hi John,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Parts missing
I liked the parts I got but the sofa has a flaw on the rattan, its twisted and I havent received the table top yet so was a bit disappointed 😔 that I didn't have the whole set for the lovely bank holiday weekend which was why I ordered it in plenty of time.
Overall the set is very nice though 👌 and the customer service was exceptional and they did everything to rectify the situation, especially Nick, thank you 😊
18 mai 2026
Réponse de Home Garden Direct
Hi Christine,
Thank you for the feedback. We have been in conversations over the last week about the delay in the delivery. The courier has been exceptionally busy due to the Bank Holiday and good weather.
The tabletop delivery has now been scheduled and we have agreed a gesture of goodwill.
Apologies again about the delay!
Kind regards
Would recommend
Very fast delivery, easy assembly, the swing is good quality. Would recommend.
8 mai 2026
Réponse de Home Garden Direct
Hi Anna,
Thank you for your feedback, very much appreciated.
Kind regards
Very neat sofa abd table set. Perfect for smaller garden.
Great product. Looks good and easy enough to put together with instructions
11 mai 2026
Réponse de Home Garden Direct
Hi Rowena,
Thank you for your feedback, very much appreciated.
Kind regards
Easy and quick ordering
Easy and quick ordering. Prompt delivery. Clock was what I wanted.
29 avril 2026
Réponse de Home Garden Direct
Hi Mr & Mrs Davis,
Thank you for your feedback, very much appreciated.
Kind regards
Prompt delivery
Very prompt delivery of our St. Tropez corner set. Its a great product at a good price point.....plus excellent customer service.
25 avril 2026
Avis spontané
Réponse de Home Garden Direct
Hi Pat,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Amazing customer support and products
We ordered a set of modular outdoor furniture. It arrived it in an excellent condition and looks exactly like the photos. One part was missing however it was very promptly sent the next day and arrived very fast. The service was exeptional. Especially the communication with the customer support (Nick). I will order from here again.
28 avril 2026
Réponse de Home Garden Direct
Hi Maria,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Réponse de Home Garden Direct
Hi Tracy,
Thank you for your feedback, very much appreciated.
Kind regards
I telephoned customer service spoke…
I telephoned customer service spoke with nick and he was great helpful and professional. Pleased with the product and service
28 avril 2026
Réponse de Home Garden Direct
Hi Lisa,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Réponse de Home Garden Direct
Hi Mr Law,
Thank you for your feedback, very much appreciated.
Kind regards
So straight forward and Nick was very…
So straight forward and Nick was very very helpful
20 avril 2026
Réponse de Home Garden Direct
Hi Jacqueline,
Thank you for your kind feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Delivery was fast and packaging the…
Delivery was fast and packaging the items was Brilliant👏
24 avril 2026
Réponse de Home Garden Direct
Hi Joanna,
Thank you for your feedback, much appreciated.
Kind regards
Really lovely selection of furniture…
Really lovely selection of furniture and all at very good prices. My order arrived quickly. The furniture was easy to assemble with good instructions. Its lovely and comfortable and looks good. A minor delivery query over courier splitting the boxes over 2 different days was easily and quickly sorted. Nick at Home Garden Direct customer services was really helpful. He promised to sort everything and call me back with details, which he did. My second box arrived next day as promised plus a follow up call from Nick to check that everything was OK. Brilliant and friendly service. Great company to do business with. Would highly recommend.
13 avril 2026
Réponse de Home Garden Direct
Hi Cas,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Great price for my outdoor corner sofa…
Great price for my outdoor corner sofa ,I’ve seen the exact one advertised for double the price ! A bit fiddly in places to put together with the screw holes not aligned ,but for the price we paid can’t complain ,it looks fab in my patio area .Great communication with Home Garden Direct from ordering to being delivered .Thanks I love my purchase .
20 avril 2026
Réponse de Home Garden Direct
Hi Tracey,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Beware deliverers won’t take upstairs
No indication on website or even in shipping policy that delivery guys wouldn’t take upstairs, or anything to ask for that or indicate it was required or not.
15 avril 2026
Réponse de Home Garden Direct
Hi Ian,
Thank you for the feedback.
The courier service provided is the standard offering that we have on the website, which is to the hallway. We can potentially arrange other delivery options which we would need to discuss in advance, due to the number of different variables.
We will look to have the website updated with this information.
Kind regards,
Very good purchase for the price
Very good purchase for the price, and the customer service assisted us efficiently. Our furniture arrived with a wrong leg, but they resolved the problem within a few days.
30 mars 2026
Réponse de Home Garden Direct
Hi Joaquin,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Réponse de Home Garden Direct
Hi,
Thank you for your feedback, much appreciated.
Kind regards
Extremely disappointed
Extremely disappointed. Quality very poor, too 2 hrs to put together not 60 mins as stated, seating is hard and thereforr extremely uncomfortable. Cant return as I have recycled box and they said need in original! Awful
7 avril 2026
Réponse de Home Garden Direct
Hi Toni,
Thank you for the feedback.
We did have a conversation on chat about this, and as discussed it does state on the website that there was assembly required. We did also agree a gesture of goodwill, which you confirmed were happy with at the time.
Kind regards,
Not as comfortable as I had hoped. Screws missing, slippery cushions.
Screws not as on instructions only 5 of one size instead of 8 but more of the larger size which I had to use on the table as had function planned. Quite difficult to put some parts together as some screw holes difficult to line up for an 80 year old. Cushions very slippery material and do not stay upright but slide flat when not sitting on sofa. Not as comfortable as I had hoped so rather disappointed.
13 avril 2026
Réponse de Home Garden Direct
Hi Mrs Warner,
Thank you for the feedback and for taking my call to see if there was anything we could do for you. Apologies again for the missing parts, we can always send these out if there do happen to be any missing.
Kind regards,
Réponse de Home Garden Direct
Hi Russell,
Thank you for your feedback, much appreciated.
Kind regards
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