Home Garden Direct Avis 

291
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service. The courier service didn’t delivery the table top but Nick from customer liaised with them to ensure in arrived promptly. I’m very pleased with the quality of the table and chairs... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Mirror arrived broken, no fault of seller and seller went above and beyond to ensure the mirror was replaced in a timely manner an kept up good communication through. Great service.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Despite one chair being damaged in my order jn transit, Nick in customer support was exceptional in replacing it and communicating with me. The chairs are very comfortable and supportive as dining/des... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

The Sofa Bed delivery was satisfactory. However, it came as a shock to me that it was not assembled. I do not recall being told this fact while completing my Online purchase. I am an elderly lady... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Fabricant de meubles
  4. Magasin d'ameublement d'extérieur
  5. Magasin de mobilier en rotin

Écrit par l'entreprise

Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

291 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(291)

128 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Poor quality goods

Poor quality goods, first delivery was all battered and chipped, second was covered in dirty dried marks. Sent back, not wanting a replacement.

6 mars 2025
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Réponse de Home Garden Direct

Hi Helen,

We can only apologise for the issues that you have had with the items. I have tried to call you first thing this morning and have left you a voicemail.

We will happily arrange the refund for you and have sent you an e-mail to arrange this.

Kind regards

Noté 1 sur 5 étoiles

Delivery driver refused to take item of…

Delivery driver refused to take item of van. Called home direct and they had no interest in trying to resolve it. Only concern was a refund couldn’t be issued until delivery co confirm they still had item.

Ordered elsewhere and no problems at all.

3 mars 2025
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Réponse de Home Garden Direct

Hi AD,

Apologies again for the issues with the delivery driver. On the initial call we acknowledged that him asking you to help unload your sofa bed was unacceptable and the feedback was given to the courier company.

We did discuss several solutions to get this resolved for you and you chose to request a refund. We did need to confirm with the courier that they would return the item to us before processing the refund. This was competed in the same afternoon, the refund request was processed and you were called with an update on this as well, that afternoon.

Kind regards

Noté 5 sur 5 étoiles

Would recommend!

Ordered a chest of draws, so fast delivery notification and customer care all the way until delivered.
Quality is solid over the moon.
Would 100% recommend.
Thankyou.

3 mars 2025
Avis spontané
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Réponse de Home Garden Direct

Hi,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

I couldn’t speak highly enough of how…

I couldn’t speak highly enough of how impressive the service provided from the date of order until receipt of the item.
Nick in customer care has been fantastic throughout

6 mars 2025
Avis spontané
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Réponse de Home Garden Direct

Hi Iain,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Great company

Quick delivery and good price for a good quality product

24 février 2025
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Réponse de Home Garden Direct

Hi Mrs Rees,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

really great company

really great company, ordered 2 dining chairs. the delivery was very quick and the chairs are gorgeous. staff answered any questions I had really quick. definitely recommend 5*

5 février 2025
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Réponse de Home Garden Direct

Hi Gemma,

We are so pleased you are happy with your new chairs!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

This is so funny

This is so funny, I went on here to leave a review because the customer service from Nick was so good and it seems I'm not the only one :-). Things can go a little wrong sometimes but when you ask for it to be sorted and you get a really prompt, kind and professional response, and the issue is completely resolved what could have been a 3 star becomes a 5.

12 février 2025
Avis spontané
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Réponse de Home Garden Direct

Hi Ellie,

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

They were on time

They were on time , phoned ahead of time, and very friendly

7 février 2025
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Réponse de Home Garden Direct

Hi Mrs Davies,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Great Customer Service by Nick

Nick dealt with my query efficiently and was very friendly, also checking if there was anything else I require. He ordered my replacement parts swiftly and they arrived with a couple of days. Nick followed up on the delivery to ensure all was well. Looking forward to assembling my unit. Great customer service.

14 février 2025
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Réponse de Home Garden Direct

Hi Debra,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Noté 5 sur 5 étoiles

Shoe rack

Excellent product as well as prompt delivery

5 février 2025
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Réponse de Home Garden Direct

Hi Tomas,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Brilliant

I purchased a sage green sideboard from your company and although flat packed it built up beautifully and it was cheaper than elsewhere for same item very impressed Home and Garden 👏

4 février 2025
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Réponse de Home Garden Direct

Hi Eileen,

We are so pleased you are happy with your new sideboard!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles
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Réponse de Home Garden Direct

Hi Sophie,

Thank you for your kind comments, much appreciated. We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

I ordered a tv unit it was so easy to…

I ordered a tv unit it was so easy to build on my own amazing quality very happy with it

27 janvier 2025
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Réponse de Home Garden Direct

Hi Nicola,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Kind regards

Noté 4 sur 5 étoiles

Mirror itself is lovely and good price

Mirror itself is lovely and good price. Terrible experience with the delivery company used Furdeco which sadly would make me not order from the site again

27 janvier 2025
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Réponse de Home Garden Direct

Hi Craig,

Thank you for your feedback, much appreciated.

We are pleased that you like the mirror and apologies for the issues you have experienced with the courier.

Kind regards

Noté 5 sur 5 étoiles

I am so pleased with the mirror I…

I am so pleased with the mirror I ordered. It is exactly as pictured and arrived very quickly and in perfect condition. Thank you

31 janvier 2025
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Réponse de Home Garden Direct

Hi Nicola,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Noté 5 sur 5 étoiles

Thank you

Thank you, couldn’t be more helpful and
I’m very pleased with my beautiful chairs
Thank you

31 janvier 2025
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Réponse de Home Garden Direct

Hi,

We are so pleased you like your new chairs!

Thank you for your lovely feedback, very much appreciated.

Kind regards

Noté 5 sur 5 étoiles

Excellent Customer Service

Beautiful Mirror but unfortunately was damaged on delivery. I contacted the supplier immediately and spoke to Nick who was absolutely perfect! He was polite, professional and very sympathetic. I was asked how I would like to proceed and when I chose my preference it was dealt with immediately without any fuss. I would certainly buy from this supplier again.

6 février 2025
Avis spontané
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Réponse de Home Garden Direct

Hi Wendy,

Thank you for your very kind comments, much appreciated. We hope to see you again soon!

Noté 5 sur 5 étoiles

I recently purchased a shoe cabinet…

I recently purchased a shoe cabinet from this companies website and when it arrived, unfortunately he had a few marks on it which I was unhappy with. After speaking to Nick, I could not have been happier. He dealt with my problem very effectively and I now have a show cabinet just as described on there website. He kept me updated every step of the way and could not have been more helpful. I would definitely recommend. Thank you again Nick.

23 janvier 2025
Avis spontané
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Réponse de Home Garden Direct

Hi Hayley,

We are so pleased you are happy with your new shoe cabinet!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

Noté 5 sur 5 étoiles

Great customer service.

I’m very pleased with the sofa I purchased. It is exactly as shown in the website.
I was also very pleased with the customer service I received. When the initial item didn’t arrive on the expected day (an issue with the delivery company) an agent immediately stepped in and sorted everything out with an alternative delivery company. He kept me informed through your the process. Ten out of ten for customer care!

7 janvier 2025
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Réponse de Home Garden Direct

Hi Morag,

We are so pleased you like your new sofa!

Thank you for your lovely feedback, very much appreciated.

We hope to see you again soon!

Kind regards

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