We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Voir plus
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I'm a recovering cancer patient and I don't have a debit card, Homeserve gave me a hard time about $25 dollars. I told them that I do have cash, and I would like to tell them that everyone is not the... Voir plus
L'entreprise a répondu
I called for a fix for our plumbing problem on Saturday. It was a disconnect in our kitchen sink drain...under the house , which means we couldn't use the sink or dishwasher until it was fixed. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Coordonnées de contact
45 Glover Avenue, 06850, Norwalk, Etats-Unis
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excellent
11 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de HomeServe USA
We appreciate you sharing your feedback; we are so glad to hear that you think our services are very good!
Extremely knowledgable young man
Extremely knowledgable young man, very polite and took care of us.
12 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad that he was knowledgeable, polite, and took care of you!
Réponse de HomeServe USA
We're happy to learn the technician responded quickly and efficiently identified the problem. We appreciate your positive feedback and thank you!
Most things with HomeServe is not…
Most things with HomeServe is not covered. Very disappointing that my exterior electrical problem is not covered
12 mai 2026
Réponse de HomeServe USA
We regret that your exterior electrical issue isn't covered. We appreciate your feedback and will review our coverage details to improve clarity.
Réponse de HomeServe USA
We appreciate you sharing; we are so glad you found our team professional and very nice, and that the job was great for your pleasing experience!
very professional and knowing what to do
12 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad our service was professional and helpful for you.
If I could give zero stars
If I could give zero stars, I would.
HomeServe has been nothing but a runaround for weeks. My policy is clearly contradictory, and instead of resolving it fairly, they’ve used that confusion to deny coverage at every turn.
One representative confirmed my policy would cover labor and refrigerant. Another scheduled a contractor who works on my unit. That contractor came out, verified the part was under warranty, and started the process—only to be told afterward that HomeServe wouldn’t cover the installation after all.
I’ve received multiple conflicting explanations from different reps, including Seth, Aurora, Lee, and someone named “Nay Nay,” each telling a different version of what is or isn’t covered. No one follows up, no one takes accountability, and the story changes every time you call.
After two weeks, I’m left with no repair, no clear answer, and a company that seems more interested in avoiding coverage than honoring their commitments.
This is not service—it’s a bait-and-switch.
12 mai 2026
Réponse de HomeServe USA
We appreciate you bringing this to our attention. We're sorry to hear about the contradictory policy information, coverage denials, and lack of follow-through. We will investigate these issues and work to improve clarity and accountability in our service. Thank you for your feedback.
Arkansas testing and water repair line …
Arkansas testing and water repair line did a great job they showed up two days ahead of time the next day I had people out here marking the utilities and the third day they were here to change the line out. They cleaned up and left my yard looking good . Thank you.
10 mai 2026
Réponse de HomeServe USA
We're happy to hear that our team provided efficient service and left your yard in great condition. Thank you for sharing your positive experience with our water repair line services!
Timely and resolved the issue quickly
12 mai 2026
Réponse de HomeServe USA
We appreciate your positive feedback and are so glad we resolved the issue quickly and in a timely manner!
The Tech's were well knowledgeable of…
The Tech's were well knowledgeable of my unit and by close experienced troubleshooting they were able to fix my thermostat 's function!
11 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technicians' expertise and troubleshooting skills resolved the thermostat issue. We appreciate you acknowledging their knowledge and experience!
Helpful and quick to respond
Helpful and quick to respond. Super professional team and they absolutely get the job done!
10 mai 2026
Réponse de HomeServe USA
We appreciate your positive feedback! We're so glad that we were helpful and quick to respond. It's great to hear that the team got the job done!
Réponse de HomeServe USA
Thank you for your positive feedback!
Timeliness and quick response!
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that you value our quick responses and timeliness. Thank you for your positive feedback!
Your HVAC technician was professional…
Your HVAC technician was professional and very well-informed during the repair of my air conditioning unit. He explained everything clearly and did excellent work. Thank you!
12 mai 2026
Réponse de HomeServe USA
We're happy to learn that the HVAC technician was professional and well-informed while repairing the air conditioning unit. We appreciate that the work was excellent and everything was explained clearly. Thank you for your feedback!
Réponse de HomeServe USA
We're so happy to learn that we diagnosed and resolved the issue quickly. We appreciate your positive feedback and thank you!
Home serve has help me alot in repairs…
Home serve has help me alot in repairs that i do not have to pay out of pocket cost and i save alot of money on repairs. I just pay monthly for repairs service. The work that homeserve do to repair is great and completed. They would fix any repair that need to be done in your house with a monthly service payment. I appreciate homeserve for the work they have done.
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that our services have been valuable in managing your home repairs and saving you money. It's great to know that you appreciate the work we've done and the convenience of our monthly service. Thank you for sharing your positive experience!
Great service!!
We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line coverage and they came out within a few hrs after I called and repaired the problem that day. They were very professional and took care of the dangerous situation promptly. Very thankful I have this coverage!
9 mai 2026
Réponse de HomeServe USA
We're happy to hear that we could address the gas leak promptly and professionally after your new hot water heater installation. We appreciate you letting us know you're thankful for our coverage!
Great Service / Great Experience
Contacted HomeServe for annual A/C spring tune up service and received a call back with in less than a minute to schedule a service appointment . The A/C company provided name of technician and timeline .
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that you received a prompt call back and a service appointment was scheduled quickly. We appreciate you sharing your experience with us!
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