We had a new hot water heater installed and noticed the smell of gas intermittently shortly after the installation. The Gas Co. confirmed a gas leak and turned off our gas.I had HomeServe gas line cov... Voir plus
L'entreprise a répondu
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Used HomeServe to tuneup our AC units. Setting up appointment was easy (there was a small mixup when they only scheduled us for 1 unit instead of 2 units, but called while the technician was here and... Voir plus
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I'm a recovering cancer patient and I don't have a debit card, Homeserve gave me a hard time about $25 dollars. I told them that I do have cash, and I would like to tell them that everyone is not the... Voir plus
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I called for a fix for our plumbing problem on Saturday. It was a disconnect in our kitchen sink drain...under the house , which means we couldn't use the sink or dishwasher until it was fixed. The... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At HomeServe, our mission is simple: to help free our customers from the worry and inconvenience of home emergency repairs and installations. And since 2003, we’ve been doing just that. HomeServe is the leading provider of home repair solutions, serving over 4.6 million loyal customers with repair service plans and many more who use our additional solutions throughout the U.S. and Canada. HomeServe has an exceptional customer satisfaction rating and is accredited by the Better Business Bureau. Our goal is to provide homeowners with the tools to help them protect against the expense, worry and inconvenience of plumbing, water, sewer, electrical, heating and cooling emergencies. HomeServe prides itself on providing quality local service and expert installation services. How do we do this? For nearly two decades, HomeServe has been working with leading utilities and municipalities – now numbering over 1,350 – to make optional service plans available to their customers, members, and residents. These home repair plans help cover household systems that many homeowners are unaware of their responsibility to maintain. (It's a fact: systems that break from everyday wear and tear are typically not covered by basic homeowners' insurance, the utility, or the municipality.) Our contractor network, a group of over 2,900 locally owned small businesses consisting of some of the best home repair experts across the country, allows us to deliver a quality service experience to our customers when they need us.
Coordonnées de contact
45 Glover Avenue, 06850, Norwalk, Etats-Unis
- 855-336-2465
- response@homeserveusa.com
- homeserve.com
4,7
Excellent
11 k avis
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Glad it wasn't an emergency!
I called for a fix for our plumbing problem on Saturday. It was a disconnect in our kitchen sink drain...under the house , which means we couldn't use the sink or dishwasher until it was fixed. The plumber came on Tuesday! The plumber was excellent. Very professional and friendly. Home Serve dropped the ball by not communicating with a plumber sooner.. and the plumber they contacted is 60 miles away! We have plenty of local plumbers. I'm sure they could have gotten a local one out Monday.
12 mai 2026
Réponse de HomeServe USA
We appreciate you sharing your experience. We're sorry about the delay in addressing your plumbing issue and the plumber's distance. We're glad the plumber provided excellent service. We'll review our communication and plumber selection process to improve our response times.
Réponse de HomeServe USA
We appreciate you sharing; we are so glad our service was professional and useful for you.
The company was GPS
The company was GPS. They came out and diagnosed the problem got the ok to replace the gas piping in the crawlspace. They finished it in a timely manner and restored our gas on the same day. The technicians were very professional and answered all my questions. Very happy with their work. 5 Stars without a doubt.
11 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technicians diagnosed the problem, replaced the gas piping, and restored your gas promptly! It's great to know that they were professional and answered your questions. We appreciate your positive feedback!
Sam FPL technician
Sam, the technician was excellent and more than willing to help me. He did an excellent job.
12 mai 2026
Réponse de HomeServe USA
We appreciate you sharing! We're happy to hear that the technician was excellent and willing to help and that they did a great job for you.
Awesome!
Teck was. Presentable ( very important) job done fast and hopefully a job well don
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that the technician was presentable and completed the job quickly. We appreciate your feedback and hope the work meets your expectations.
Checked my air conditioner and heat
Checked my air conditioner and heat. Provided recommendations for preventative maintenance.
12 mai 2026
Réponse de HomeServe USA
We're happy to hear that our team provided a thorough inspection and helpful preventative maintenance recommendations for your systems. Thank you for your feedback!
Awesome customer service
Awesome customer service
He was on time
He showed and explained what was wrong with the unit
7 mai 2026
Réponse de HomeServe USA
We're happy to hear that you received awesome customer service! We appreciate that the technician was punctual and explained the issue clearly. Thanks for your feedback!
They arrived 10 minutes early
They arrived 10 minutes early. Diagnosed and solved the issue under 30 minutes and were gone!
10 mai 2026
Réponse de HomeServe USA
We're happy to hear that our team was prompt, efficient, and quickly resolved the issue for you. Thank you for sharing your positive experience with us!
Réponse de HomeServe USA
We appreciate your positive feedback and are so glad you had a good experience with faster solutions!
Good job by the service tech
9 mai 2026
Réponse de HomeServe USA
We appreciate you taking the time to share your positive experience with our service technician; we are so glad to hear it.
Tom who came had been once before on…
Tom who came had been once before on our request. He is really really good. A tribute to the plumbing world.
11 mai 2026
Réponse de HomeServe USA
We're happy to hear that you had such a positive experience and that you were so impressed. Thank you for taking the time to leave us this wonderful feedback!
Great Service
Always send proficient people in a timely manner. Great customer service experience.
9 mai 2026
Réponse de HomeServe USA
We appreciate your positive feedback! We're so glad we send proficient people in a timely manner and that you had a great customer service experience.
The companies that make repairs are…
The companies that make repairs are good , stop raising your prices on customers every year because is not necessary please stop because you raise your rates every year and extremely too much
9 mai 2026
Réponse de HomeServe USA
We appreciate your feedback. We're happy that you find our repair services satisfactory. We'll review your comments regarding the price increases you've experienced.
Réponse de HomeServe USA
We appreciate your positive feedback and are so glad you were happy with our great service and timely manner!
Réponse de HomeServe USA
We appreciate you sharing; we are so glad you found our service fast, efficient, respectful, and friendly for your pleasing experience!
The supervisor Dayden was knowledgeable…
The supervisor Dayden was knowledgeable and provides a quality service.
9 mai 2026
Réponse de HomeServe USA
We appreciate you sharing; we are so glad that the supervisor was knowledgeable and provided a quality service for your pleasing experience!
I have always had very efficient…
I have always had very efficient plumbers show up. They have given me tips on slow draining sinks.
I have used Home Serve for 5 years and figured I have saved money.
9 mai 2026
Réponse de HomeServe USA
We're happy that efficient plumbers have consistently assisted you and provided helpful advice. We appreciate that you have been a member for five years!
Réponse de HomeServe USA
Thank you for your positive feedback!
Réponse de HomeServe USA
We're happy to hear the technician was great at their job! Thank you for your positive feedback; we appreciate it a lot.
Didn’t turn out as well as I expected
Didn’t turn out as well as I expected. I’m handicapped and couldn’t walk down to the basement. After a friend of mine videoed it I saw electric cables hanging down that were not before.
9 mai 2026
Réponse de HomeServe USA
We appreciate your feedback and we're sorry the results didn't meet your expectations. We'll review the video and address the exposed cables you mentioned.
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